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A few key areas of support

NAB Assist

Financial hardship assistance for customer relief.

NAB Recovery Fund

Fundraising and grants for impacted communities.

NAB Volunteering

Volunteering to help recovery efforts.

Are you struggling to keep up with your repayments following a natural disaster? Find out how we can help.


NAB has confirmed its disaster relief package is available to support customers and businesses affected by the following natural disasters across the country.

Anyone who needs assistance or advice should contact their local banker so we can discuss their circumstances and determine the best way to help.

Customers affected by Tropical Cyclone Veronica in Northern Western Australia

For more information please read the Media Release (March 2019).

Customers affected by fires in South East Victoria

For more information please read the Media Release (March 2019).

Customers affected by fires in Inverell and Tenterfield Council areas in NSW

For more information please read the Media Release (February 2019).

Customers affected by storms and flooding in North Queensland and bushfires in Tasmania

For more information please read the Media Releases for North Queensland floods and Tasmania bushfires (February 2019).

On 12 February 2019, NAB also confirmed a $100,000 donation to the Australian Red Cross in its emergency work for Australian communities affected by floods in Queensland, and fires in Tasmania and Victoria, as well as a public fundraising appeal. Donations can be made at any NAB branch across Australia or by logging into NAB Internet Banking (select: Funds Transfer » Donation » Charity » Australian Red Cross). For more information please read the Media Release here.

On 18 March 2019, NAB further committed to providing additional suport measures for Queensland flood relief. For more information please read the Media Release here.

Customers affected by bushfires in Central and North Queensland area

For more information please read the Media Release (December 2018).

Customers affected by drought in Queensland, New South Wales, South Australia and Victoria

If you are a customer or business affected in Victoria or South Australia, for more information please read the Media Release (November 2018).

If you are customer or business affected in New South Wales or Queensland, for more information please read the Media Release (July 2018).

Why is this important?

Some of our customers live in areas which are highly exposed to the impacts of extreme weather events, flood and drought and other natural disasters such as earthquakes and bushfires.

We believe in supporting our customers and communities, both in the immediate aftermath of a natural disaster and on the road to recovery. We provide support and relieve financial stress when natural disaster strikes and we help communities with grants, fundraising appeals and volunteering.

What do we do?

We know that picking up the pieces is never easy. And natural disasters and crises can leave you with unexpected financial stress.

  • Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
  • Small business that need help, call 1300 961 577.
  • For emergency claims, or general insurance, call 1300 555 013.
  • For Property and motor vehicle insurance assistance, call 132 652.
  • NAB EFTPOS and HICAPS merchants that need help can call the Merchant Support Helpdesk on 1300 369 852 (between 7am-7pm AEST).
  • Find out more about our approach to hardship assistance.

Customer Care Kit for extra assistance

As well as talking to our team, there are free services out there to give you some extra assistance. Take a look at our Customer Care Kit for links to helpful resources and organisations.

Need to make an emergency claim?

Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.

Do you have the right level of insurance?

You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. Take some time to consider your current cover. To find out more, view our insurance options.

Discover more

Natural disaster and crisis support

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