Natural disaster and crisis support

Customers affected by bushfires in East Gippsland, VIC

If you were affected by the recent bushfires, our team of financial relief specialists can assist you in person at our NAB branches in Lakes Entrance and Bairnsdale from Tuesday 10 to Friday 13 March. We can support impacted customers to manage existing bank facilities, temporarily suspend loan repayments, or waive fees and charges. To book an appointment call 1800 701 599 or visit us in branch.

We’re here to help.

Customers affected by nation wide bushfires

On 7 January 2020, NAB announced a $5 million Disaster Relief Fund to help people affected by bushfires across Australia. This is an extension of the $1 million contribution announced on 3 January 2020. $2,000 emergency grants are available for customers who have lost their homes or suffered significant damage to their business. Please see below media release for eligibility criteria and how to access. For more information, please read the Media Release (January 2020)

On 3 January 2020, NAB announced a $1 million Disaster Relief Fund to help people affected by bushfires across Australia. For more information, please read the Media Release (January 2020).

Customers affected by bushfires in SA

For more information, please read the Media Release (December 2019).

On 27 December 2019, NAB confirmed a $100,000 community disaster relief donation package. NAB’s team in South Australia will donate $50,000 to local charities supporting relief and recovery efforts in the region. In addition, $50,000 will be donated to Australian Red Cross for its ongoing emergency work, and Australians will be able to make a donation at any NAB branch across Australia or by logging into NAB Internet banking (select: Funds Transfer » Donation » Charity » Australian Red Cross).

Customers affected by bushfires in NSW & QLD

For more information please read the Media Release (November 2019) and Media Release (October 2019).

On 15 November 2019, NAB confirmed a $150,000 Community Disaster Relief Package. The package is made up of $50,000 that will be made available to NAB bankers in the communities impacted to provide to local charities as recovery continues in the months ahead. A further $50,000 donation will be made to Australian Red Cross for its ongoing emergency work. In addition to this donation, the bank will match up to $50,000 of customer and employee donations to the Australian Red Cross through branches and online banking. Donations can be made at any NAB branch across Australia or by logging into NAB Internet Banking (select: Funds Transfer » Donation » Charity » Australian Red Cross).

Customers affected by Tropical Cyclone Veronica in Northern Western Australia

For more information please read the Media Release (March 2019).

Customers affected by fires in South East Victoria

For more information please read the Media Release (March 2019).

Customers affected by fires in Inverell and Tenterfield Council areas in NSW

For more information please read the Media Release (February 2019).

Customers affected by storms and flooding in North Queensland and bushfires in Tasmania

For more information please read the Media Releases for North Queensland floods and Tasmania bushfires (February 2019).

On 12 February 2019, NAB also confirmed a $100,000 donation to the Australian Red Cross in its emergency work for Australian communities affected by floods in Queensland, and fires in Tasmania and Victoria, as well as a public fundraising appeal. Donations can be made at any NAB branch across Australia or by logging into NAB Internet Banking (select: Funds Transfer » Donation » Charity » Australian Red Cross). For more information please read the Media Release here.

On 18 March 2019, NAB further committed to providing additional support measures for Queensland flood relief. For more information please read the Media Release here.

Why is this important?

Some of our customers live in areas which are highly exposed to the impacts of extreme weather events, flood and drought and other natural disasters such as earthquakes and bushfires.

We believe in supporting our customers and communities, both in the immediate aftermath of a natural disaster and on the road to recovery. We provide support and relieve financial stress when natural disaster strikes and we help communities with grants, fundraising appeals and volunteering.

What do we do?

We know that picking up the pieces is never easy. And natural disasters and crises can leave you with unexpected financial stress.

• Customers who need help with their finances can visit their nearest open NAB branch, contact their banker directly or call NAB Assist on 1800 701 599 (8am-8pm Mon-Fri, or 9am-1pm on Saturdays AEST/AEDT).
• Small business that need help, call the Small Business Bushfire Financial Support Line on 1800 413 828.
• For emergency claims, or general insurance, call 1300 555 013.
• For Property and motor vehicle insurance assistance, call 132 652.
• NAB EFTPOS and HICAPS merchants that need help can call the Merchant Support Helpdesk on 1300 369 852 (between 7am-7pm AEST).
• Find out more about our approach to hardship assistance.

Customer Care Kit for extra assistance

As well as talking to our team, there are free services out there to give you some extra assistance. Take a look at our Customer Care Kit for links to helpful resources and organisations.

Need to make an emergency claim?

Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.

Do you have the right level of insurance?

You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. Take some time to consider your current cover. To find out more, view our insurance options.