A few key results

Paper reduction

Reduced office paper use by 64% between 2013 and 2019.

Clean energy

Installed solar panels on 75 of our branches and banking centres, with solar capacity of 2,055kW.

Sustainable building certifications

78% of our key Australian offices are Green Star rated.

Why is this important?

Our direct environmental impact is primarily a result of building occupancy, equipment use (in particular in our data centres) and travel. The key environmental impacts of these activities are resource use (paper), the generation of carbon emissions and waste.

We focus on understanding how we use resources so that we can minimise waste and reduce consumption and thus reduce our environmental impact. Where we can, we look for opportunities to re-use and recycle.

What do we do?

We’re actively working on reducing our resource use and waste

  • Reduced our energy use: To minimise our dependency on grid supplied electricity and our carbon emissions, we have installed solar panels on 75 of our branches, Business Banking Centres and our primary data centre, with a cumulative installed solar capacity of 2,055 kW (as at 30 September 2019).
  • Reduced waste: Waste generation (combined waste to landfill and recycled materials) decreased by 6% (248 tonnes) across our global operations this year. 53% of waste generated was diverted from landfill.
  • Paper and printing: Through digital initiatives and improved processes we’ve reduced our paper use across our global operations by 11% between 2018 and 2019 alone.
  • Recycled paper: In Australia, we use 100% recycled and National Carbon Offset Standard certified carbon neutral paper. This paper is also certified as having come from sustainably managed forests.

We’ve obtained sustainable building certifications

We’re continually making improvements to the way we operate our buildings and we select equipment to reduce the environmental impact of our business activities. We also work with our suppliers to help us reduce our environmental footprint further, while encouraging them to do the same. We are also focussed on ensuring that our buildings are designed, built and operated to best practice standards, and 78% of our key Australian office buildings are Green Star rated.

Discover more

Environmental approach

We're committed to understanding and managing the impacts and dependencies of our business on the environment.

Climate change

The impacts of climate change and climate-related policy are having a growing effect on our business, our customers and the communities in which we operate. That's why we're taking action.

Environmental products and services

We’re helping our customers take action for the good of the environment and their business.

Natural value

We’re integrating natural capital considerations into our day-to-day decision making and risk assessment processes.