Our approach to stakeholder engagement is set out in our Social Impact Policy (PDF, 872KB), and is informed by the AA1000 Stakeholder Engagement Standard. In all interactions with stakeholders, we are committed to being respectful, responsive, open and authentic in our engagement on issues of mutual importance.
Our key stakeholders include:
- our colleagues and contractors
- investors (shareholders, fund managers and superannuation funds)
- industry bodies, associations, regulators and government
- the broader community including non-government organisations (NGOs) and our community partners, and
Defining material issues for our stakeholders and our business
Connecting with our many and varied stakeholders is an important part of our strategy. Maintaining an open and constructive dialogue with our stakeholders helps us to identify emerging issues, contributes to risk management, and allows us to discover opportunities to improve our performance. It also helps us understand community expectations, and explore opportunities to collaborate with our partners on issues of mutual interest.
We interact with a diverse range of stakeholders. In our Annual Review we detail the various stakeholders groups, the ways in which we engage with them and their issues of interest. This includes detail on our annual materiality assessment process, which helps us identify the important environmental, social and governance (ESG) issues that shape our business and impact our community. An outline of this year's material issues is available on page 3 of the Annual Review.
Through annual assessments, we can observe how perceptions of these issues change over time. This provides a useful indication of whether our work to respond to material issues is meeting stakeholder expectations. We also use ongoing engagement activities throughout the year to inform our determination of prioritised material themes.