Our approach

Fair Trade endorsed

We’re one of the largest Fair Trade endorsed workplaces globally.

Supplier diversity

We promote diversity in our supply chain.

Why is this important?

The conduct and performance of our suppliers can have a significant impact on our sustainability as a business, but also on our reputation within the communities in which we operate.

We’re committed to making sure the practices of all the businesses within our Group are fair, responsible and sensitive to the needs of our stakeholders.

What do we do?

We’re still one of the largest Fair Trade endorsed workplaces globally – which covers the tea, coffee, sugar and cocoa used in our offices and branches in Australia and New Zealand. This is a position we’ve held since 2009.

We believe in the fair treatment of our supply chain partners throughout the entire procurement process.

This ranges from robust governance and supplier selection processes, to negotiating contracts that we believe are fair and reasonable. Also, ensuring we recompense suppliers appropriately and within contractual terms and conditions.

Our Group-wide supplier sustainability performance targets, measured against a baseline of our 2015 performance, are as follows:


2015 Baseline


Target Date

90% of material/strategic suppliers compliant with GSSPs




100% of new/re-contracted Group suppliers in sensitive sectors assessed for ESG risks each year




We publicly communicate our performance in sustainable supply chain management annually through our Sustainability Report.

Our supplier sustainability program and ESG risk mitigation

Our Group Supplier Sustainability Program identifies and seeks to mitigate sustainability risks within our supply chain. A key component of the Program is our Group’s Supplier Sustainability Principles (PDF, 8.1MB) (GSSPs), which specify the sustainability requirements for suppliers providing goods and services to our businesses.

The Program involves the following key objectives:

  • Implement Supplier Sustainability Principles
  • Monitor compliance with Supplier Sustainability Principles
  • Initiate sustainability improvements with suppliers
  • Support and recognition of supplier performance
  • Report on performance.

More detail about the program can be found in the Frequently Asked Questions (PDF, 329KB) and the Purchase Order Terms and Conditions (PDF, 2.3MB).

Our procurement process clearly informs potential suppliers of our expectations, policies and requirements, and outlines our preference to do business with suppliers that have sustainable business practices.

All supply contracts put out to tender are evaluated against a pre-determined evaluation matrix. This includes any relevant Corporate Responsibility and sustainability criteria, so we can meet our commitments to OECD Guidelines for Multinational Enterprises and the Universal Declaration of Human Rights.

Supplier diversity

Incorporating diverse suppliers (businesses owned by women, Indigenous people, people with disability and social enterprises) into our supply chain helps increase their exposure to corporate procurement while creating employment and training opportunities, sustainable growth and social and financial inclusion.

Our approach to supplier diversity focuses on facilitating introductions between our national Tier 1 suppliers and potential Tier 2 diverse suppliers, who generally only have local or regional reach.

Discover more

Stakeholder engagement

Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise responsible business.