Our approach

Working together

Our suppliers assist us to deliver our vision and work towards building great outcomes for our customers.

Supplier diversity

We value and promote diversity in our supply arrangements.

Working together

We have an extensive and diverse range of suppliers who work with us to deliver high quality products and services to our customers.

NAB ensures that our suppliers meet our business requirements, share in our values and are appropriately screened to ensure that their arrangements and their supply to us poses minimal or no risk to us nor to our customers.

NAB encourages its suppliers to continuously improve their products and standard of service, in order to enhance our customer experiences and outcomes. We monitor our supply arrangements to ensure that our standards are being met, including in contract performance, service delivery, risk management, and communication. Suppliers are given regular feedback. In particular, we formally recognise outstanding suppliers and their initiatives with NAB through NAB Supplier Awards.

Sustainability Supply Chain

The conduct and performance of our suppliers can have a significant impact on our sustainability as a business, but also on our reputation within the communities in which we operate.

We’re committed to making sure the practices of all the businesses within our Group are fair, responsible and sensitive to the needs of our stakeholders.

We encourage all our Suppliers to become signatories to our Group’s Supplier Sustainability Principles (PDF, 8.1MB) (GSSPs), which specify the sustainability requirements for suppliers providing goods and services to our businesses. We have risk management processes to identify, assess, mitigate and monitor potential risk areas where we could be exposed to human rights concerns including modern slavery. These processes and actions we take each year are outlined in our Modern Slavery Statement.

Our Group-wide supplier sustainability performance targets, measured against a baseline of our 2015 performance, are as follows:


2015 Baseline


Target Date

90% of material/strategic suppliers compliant with GSSPs




100% of new/re-contracted Group suppliers in sensitive sectors assessed for ESG risks each year




We communicate our sustainable supply chain performance annually through our Sustainability Report.

Supplier diversity

Including diverse suppliers (businesses owned by women, Indigenous people, people with disability, and social enterprises) into our supply chain helps increase their exposure to corporate sourcing while creating employment and training opportunities, sustainable growth and social and financial inclusion.

Our Supplier Diversity Program is implemented by an internal working group with representatives from Enterprise Sustainability, Strategic Sourcing and Social Impact. The aim of the working group is to drive diversity in NAB's supply chain directly and also by facilitating introductions with our national Tier 1 suppliers.

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Stakeholder engagement

Maintaining an open and constructive dialogue with stakeholders is essential for business. It's how we understand community expectations, identify issues and discover opportunities to improve.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise responsible business.