- Part A General information
- Part B Terms and conditions
- Part C General matters for all accounts (Statutory Trust Accounts and Victorian Retail Lease Accounts)
- Part D Fee table for Statutory Trust Accounts
- Privacy notification
This document forms part of the terms and conditions for NAB's Statutory Trust Accounts and Victorian Retail Lease Accounts, along with the following documents:
If you have not already received copies of these documents, please contact NAB. It is important that you read and understand these terms and conditions. These are available from NAB at any time.
Any advice in this document has been prepared without taking into account your objectives, financial situation or needs.
Before acting on any advice in this document, NAB recommends that you consider whether it is appropriate for your circumstances.
Each of the Accounts covered by these terms and conditions are issued by National Australia Bank Limited ABN 12 004 044 937.
A summary of key features and benefits of Statutory Trust Accounts and the Victorian Retail Lease Accounts made available by NAB. Additional information about features and benefits is in Part B of these terms and conditions.
A reference to 'Account' or 'Accounts' under this section is a reference to a NAB Statutory Trust Account.
1. How will the Account work?
1.1 The Account is only available if you are required by law to maintain one of the trust account types listed in the Product comparison table and must only be used for the purposes outlined in the relevant legislation governing that type of account.
1.2 NAB is entitled to assume, without further inquiry, that the opening of the Account by you is for the sole purpose set out in clause 1.1.
1.3 If requested by NAB you agree to provide NAB with a declaration (in a form provided by NAB) that the Account is used for the sole purpose set out above. If you do not, or cannot, provide NAB with such a declaration then NAB is entitled to close the Account without further notice.
1.4 You agree to maintain a separate business transaction account with NAB to which all fees and charges and overdrawn debit interest relating to an Account may be debited. If you fail to maintain this account and ensure that sufficient clear funds are available to meet the account debits from time to time, NAB may close the relevant Account.
1.5 You may deposit any amount and you may withdraw up to the available credit funds from the Account. Proceeds of any cheque or other item will not usually be available until the cheque or other item is cleared. If we make the proceeds of a cheque or other item available prior to the cheque or other item being cleared and the cheque or other item subsequently fails to clear, we will debit the corresponding amount from your Account.
1.6 There is no minimum Account balance which must be maintained.
1.7 You may withdraw from the Account at any of NAB's branches, subject to you providing suitable identification.
1.8 NAB will provide a cheque book to access the Account, unless you advise NAB a cheque book is not required.
1.9 There is no overdraft or other credit facility available with the Account.
1.10 You can close the Account by visiting a NAB branch or by notifying NAB in writing. If we cannot execute your request, NAB may advise you of further information we require to process your request.
1.11 Closure of the Account by you will not affect any obligation incurred by you under these terms and conditions. All monies due including any interest, fees and charges payable by you to NAB under these terms and conditions will immediately become due and payable on the date of termination. Monthly fees will apply even if the Account may have been opened for only part of the month and will continue to apply until the Account is closed.
2. What interest will I receive/pay?
2.1 No credit interest is paid to you on the Account. NAB shall pay interest to a government or industry body in accordance with relevant legislation.
2.2 If the Account becomes overdrawn, you must put the Account in credit promptly on demand by NAB. You will pay NAB interest on the amount overdrawn at the overdrawn debit interest rate charged by NAB for Statutory Trust Accounts from time to time. The overdrawn debit interest rate is set out in NAB's flyer 'Indicator Rates - Deposit Products'. You will be notified of any change to the overdrawn debit interest rate. The interest is calculated on the daily debit balance of the Account as at the end of each day (AEST/AEDT) and will be charged to the account nominated by you under clause 1.4 on the last banking day of each month.
2.3 When determining the end of day balance on your account for the purpose of calculating interest, transactions which occur on non-banking days (for example, NPP Payments made or received on a non-banking day) are treated as having been made on the next banking day and will be recorded on your statement as having occurred on that next banking day. So, your end of day balance for a non-banking day will be the same as the end of day balance for the preceding banking day.
3. When will I receive statements?
NAB will send you statements of the Account at least six monthly, unless you request otherwise.
4. What Bank fees are applicable to the Account and how are they charged?
The amount and nature of the fees and charges are described in Part D of these terms and conditions and in NAB's brochure 'Business Banking fees - A guide to fees and charges'.
5. What electronic options are available?
If NAB agrees in relation to your Account and subject to applicable legislation, you may arrange to access the Account through NAB Connect, Telephone Banking, Internet Banking, National Online Business, National Online Corporate or a similar service provided by NAB. Such access will be governed by NAB's standard terms and conditions relating to the service.
6. Statutory Trust Account status and disclosures relating to Accounts
6.1 The Account may only be used for the statutory purpose for which it was created and must not be used for any personal or domestic banking. If you do not have an Australian Business Number then you agree to provide NAB with a declaration (in a form provided by NAB) that the Account is not used for personal or domestic reasons.
6.2 It is acknowledged that NAB may not set-off any money NAB owes you from the Account against money you owe NAB.
6.3 It is acknowledged that NAB may disclose to government, regulatory and industry bodies any information about you and the Account as required or authorised under any laws and/or any arrangements between NAB and those bodies. Information that NAB may disclose includes, for example, information about account status, balances, overdrawings and dishonours. To the extent that NAB is not already legally permitted to make such disclosures, you consent to NAB doing so. This consent is in addition to and is not affected by any other consent you may give or have already given NAB.
7. Electronic communication
7.1 (a) To the extent permitted by law and subject to clause 7.2, notices, statements, certificates, consents, approvals and other communications in connection with the terms and conditions in this booklet from NAB, may be given electronically:
(i) by electronic means, including by SMS, electronic mail to your nominated electronic address or push notification to any NAB app we may make available to you; or
(ii) by making it available at NAB’s website; or
(iii) if you use an online banking service provided by NAB (eg. NAB Internet Banking or NAB Connect), by being made available through that service; or
(iv) by any other means we agree with you.
(b) Where communications are made available through NAB's website or through a NAB online banking service, we will let you know the information is there by sending you an SMS or email to the contact details we have on file, or by push notification from any NAB app or any other agreed method.
7.2 You can choose to receive notices or statements in paper by giving NAB notice.
Where your product or service is designed exclusively for electronic use, paper notices and statements are only available in limited circumstances.
7.3 For the purposes of clause 7:
(a) You may request a paper copy of a communication given electronically within 6 months of the electronic copy being received or made available.
(b) A communication is deemed to be received when the communication enters the recipient’s designated information system or is capable of being viewed from a recipient’s computer, and is effective when received even if no person is aware of its receipt.
(c) For the purposes of communications sent by electronic mail and the Electronic Transactions Act, the server on which the mailbox for the designated address resides is to be taken to be the recipient’s designated information system.
(d) A communication is deemed to be sent from where the sender has their place of business and is deemed to be received where the recipient has their place of business. For the purposes of this clause:
(i) if the sender or recipient has more than one place of business, the place of business is the sender's or recipient's principal place of business; and
(ii) if the sender or recipient does not have a place of business, the place of business is the sender’s or recipient's usual place.
7.4 You agree to notify NAB promptly of a change to your mailing or electronic address.
7.5 Unless determined otherwise by NAB, any notice you give NAB under these terms and conditions must be in writing.
8. How is the operation of an Account governed?
8.1 Operation of an Account will be governed by the authority which you may have already provided to NAB or will need to provide when you open the Account.
8.2 NAB may elect to not follow instructions in relation to the operation of your Account or performance of any transaction if:
(a) NAB is not satisfied that the person giving the instruction has authority (for example, if NAB is not satisfied that the signature on the instruction matches the specimen signature held);
(b) in NAB's opinion, the instructions are not clear;
(c) NAB cannot authenticate or validate any information or documents relating to the Account or service, a person who is authorised to transact on it, or the transaction; or
(d) NAB is notified of a dispute between joint account holders, partners or directors (in which case NAB may require all joint account holders, partners or directors to sign any authority to operate the Account).
9. What goods and services tax and other charges apply?
9.1 NAB may debit the separate account you maintain with NAB under clause 1.4, with government charges, duties and taxes relating to an Account. For further information refer to NAB's brochure 'Business Banking fees - A guide to fees and charges'.
9.2 If NAB is liable to pay Goods and Services Tax (GST) or any similar tax on a supply made in connection with the Account, you agree to pay to NAB (on demand) an additional amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
10. Income tax implications
There should be no adverse income tax implications as a result of holding the Account with NAB. However, you may be liable for government charges and taxes relating to transactions carried out through your Account. See the Section on Government Taxes in NAB's brochure 'Business Banking fees - A guide to fees and charges'. We recommend that you discuss your specific tax position with your tax adviser.
11. Payment facilities
NAB provides cheque access to certain accounts. These are listed on the Product comparison table. If you have cheque access to the Account, the following terms and conditions apply:
(a) Each cheque must be completed properly and with due care so as to avoid fraudulent alteration and in accordance with the account authority you give NAB.
(b) You must notify NAB immediately on 13 10 12 if you have any cause whatsoever to suspect that a cheque drawn on your Account has been forged or fraudulently altered in any way or has been drawn in whole or in part without authority from you.
(c) You must take reasonable care and precautions to prevent unauthorised, stolen, forged or fraudulently altered or drawn cheques being presented to NAB.
(d) You must have in place adequate systems and procedures to prevent unauthorised, stolen, forged or fraudulently altered or drawn cheques being presented to NAB.
(e) You must have in place, and implement, adequate systems and procedures by which you can ascertain within a reasonable time whether your Account is being debited with amounts not authorised by you.
(f) You must keep cheque forms issued to you in a safe place and you must notify NAB immediately on 13 10 12 if they are lost, stolen or misused.
(g) When a cheque is drawn on your Account, it will, when the cheque is handed to NAB:
(i) be deemed to be a request by you to NAB to withdraw funds from your Account for the amount shown on the cheque; and
(ii) NAB will pay those funds to the payee, indorsee, holder, bearer, depositor or presenter of the cheque or that person's bank.
(h) If there are not enough 'cleared funds' in your Account when the cheque is presented for payment, NAB may dishonour or pay the cheque at its discretion. This may result in your Account being overdrawn.
(i) NAB may pay a cheque drawn on your Account notwithstanding that it is a stale cheque within the meaning of the Cheques Act 1986.
(j) NAB may pay a post-dated cheque drawn on your Account at any time before the date of the cheque arrives.
(k) The person signing the cheque must:
(i) sign any alterations;
(ii) date the cheque the date on which it was signed; and
(iii) complete the details.
(l) If, when checking any cheque or particulars of any cheque, NAB finds on it any irregularity or omission, NAB may dishonour payment of the cheque on your behalf.
11.2 Stopping payment on a cheque
(a) You may stop payment on a cheque before it has been paid. You may call NAB on 13 10 12 between 8am and 8pm (AEST/AEDT) Monday to Friday, or notify any branch of NAB either in person or by phone.
(b) If you advise NAB by phone, your written confirmation may be required.
(c) No matter how you choose to notify NAB, it is important to tell NAB quickly if you want to stop payment. You will be required to provide:
(i) your account name and number;
(ii) the cheque number and amount;
(iii) the date of the cheque; and
(iv) to whom the cheque is payable.
(d) NAB may charge a fee for stopping payment on a cheque, the amount and nature of which are detailed in NAB's brochure 'Business Banking fees – A guide to fees and charges'.
11.3 Dishonouring cheques
(a) Your cheque may (at NAB's discretion) be returned unpaid or 'dishonoured' in certain circumstances, such as where:
(i) there is not enough available funds in your Account to cover the cheque;
(ii) there is some irregularity with your cheque, for example your cheque is unsigned, is more than 15 months old, is post-dated (i.e. bears a date that has not arrived), or has been materially altered (e.g. by a change for the amount originally stated on it) and you have not signed the alteration;
(iii) you have instructed NAB to stop payment of your cheque; or
(iv) NAB has received notice of your mental incapacity or of your death.
(b) You may also incur a Dishonour Fee, the amount and nature of which are detailed in NAB's brochure 'Business Banking fees – A guide to fees and charges'.
11.4 Effect of crossing
(a) If you cross a cheque you are telling NAB not to cash it over the counter. The cheque must be paid to a bank (e.g. into a customer's account).
(b) If NAB does cash the cheque, we may be liable for any loss suffered by the true owner.
(c) A cheque is crossed by drawing across the face from top to bottom, two parallel lines, with or without the words 'not negotiable' between them. A crossing may be added by you when you make a cheque or by any person who obtains possession of your cheque.
11.5 Meaning of 'not negotiable'
The words 'not negotiable' between two parallel lines across the face of a cheque mean that, where the cheque is transferred, the person who obtains the cheque has no greater rights than the person who transferred it to him or her. For example, your cheque might be stolen and then passed on by the thief to another person.
The person might then obtain payment of the cheque. In this case, if the cheque was crossed and marked ‘not negotiable’, the person from whom the cheque is stolen might recover the amount of the cheque from the person who obtains payment of the cheque, even though the person who has obtained payment may not have done anything wrong.
11.6 Meaning of 'account payee only'
(a) These words on a cheque are a warning to the bank with which the cheque is deposited that the cheque should be paid only to the person named in the cheque as payee. If NAB pays a different person, NAB may be liable to the true owner, unless NAB has acted in good faith and without negligence (e.g. by making enquiries and receiving reasonable explanation).
(b) The words 'account payee only' do not prevent the transfer of a cheque.
11.7 Significance of deleting 'or bearer'
(a) Cheques are generally printed with the words 'or bearer' appearing at the end of the line on which you put the name of the person to be paid.
(b) The words 'or bearer' mean that (except where the cheque is crossed), the bank on which the cheque is drawn has authority to pay the cheque to any person in possession of the cheque, even if that person found or stole it, unless NAB has reason to suspect that the cheque might have fallen into the wrong hands.
(c) If you wish to alter this position by making the cheque an 'order' cheque, the simplest course is to cross out the words 'or bearer' which are printed on the cheque. Also, you may wish to add the words ‘to the order of’ before the name of the payee, but you will still need to cross out the words 'or bearer'.
(d) If the cheque is an 'order' cheque, then (except in cases where the cheque is crossed and must therefore be collected by a bank) the bank on which the cheque is drawn should only pay it:
(i) to the named payee; or
(ii) to any other person to whom the named payee, by endorsing the cheque on the reverse side, has ordered it to be paid.
11.8 Unauthorised alteration of your cheques
(a) When you write a cheque, you should take care to reduce the opportunity for forgery and fraud. You have a duty to complete the cheque so as not to mislead NAB or make it easy for someone else to alter your cheque.
(b) Ways to assist you to correctly complete a cheque are:
(i) do not leave gaps between the words or figures;
(ii) begin the amount in words as close as possible to the left hand side;
(iii) begin the amount in figures as close as possible to the dollar sign ($);
(iv) never write a cheque in pencil or ink that can be rubbed out;
(v) never sign a cheque before it is used or filled out; and
(vi) always write the amount of the cheque in words as well as figures, because words are harder to alter without your authority.
11.9 When is a cheque 'cleared'?
(a) Clearing a cheque involves several steps which may take, in normal circumstances, up to three working days.
(b) The steps involved in clearing a cheque are usually:
(i) you deposit a cheque you have received into your NAB Account;
(ii) NAB will seek payment of the cheque from the bank on which the cheque is drawn (the two banks could be the same); and
(iii) That bank will pay the proceeds of the cheque to NAB.
Only after the completion of these steps will the cheque be cleared.
(c) Normally you will not be able to withdraw the value of a cheque you deposit until the cheque is cleared, even though your Account will be immediately credited with the proceeds of the cheque. This rule applies even to cheques made payable to 'cash'.
(d) If a cheque you have deposited is dishonoured NAB will advise you. NAB will also reduce the balance of your Account of the cheque already credited.
11.10 Special clearance
If you want fast clearance of a cheque you deposit, you can ask NAB for a special clearance. You will be provided with an estimate of the time it will take and any applicable fees. The amount and nature of these fees are also detailed in NAB’s brochure 'Business Banking fees - A guide to fees and charges'.
11.11 Third Party cheques
If you present a cheque which is payable to someone else or it appears to belong to someone else (third party cheque), NAB may, in its discretion, refuse to accept that cheque for deposit or refuse to cash it or may require you to comply with some conditions before it will accept that cheque for deposit or cash it.
11.12 Bank cheques
Bank cheques are cheques instructing payment from the bank itself rather than from a customer's account. They are designed to provide an alternative to carrying large amounts of cash when a personal cheque is not acceptable.
Bank cheques are usually requested because of the higher likelihood that they will be paid. However, bank cheques should not be regarded as equivalent to cash.
Bank cheques can be purchased by NAB and non-NAB customers and a fee is charged. A bank may dishonour a bank cheque if:
(a) the bank cheque is forged or counterfeit;
(b) the bank cheque has been fraudulently and materially altered;
(c) a fraud or other crime has been committed;
(d) the bank is told the bank cheque has been lost or stolen;
(e) there is a court order restraining the bank from paying a bank cheque;
(f) the bank has not received payment or value for the issue of the bank cheque; or
(g) a bank cheque is presented by a person who is not entitled to the cheque proceeds.
If a bank cheque is lost or stolen, NAB will, on certain conditions, provide a replacement cheque for a fee.
12. About PayID
12.1 PayID is the NPP Payment addressing service that enables payers to make NPP Payments to payees using an alternative identifier instead of a BSB and account number.
12.2 You can create a PayID (eg. your mobile number, email address or ABN) to be linked to your account. Once a PayID is created, any payments which a person makes to that PayID will be directed to the account to which that PayID is linked (‘the Linked Account’).
12.3 Each PayID can only be linked to one account at a time, but an account can have multiple PayIDs linked to it. For example, you can create your mobile number and email address as PayIDs to the same account (in which case payments made to either PayID type will be directed to the same account), but you can’t create your mobile number or email address as the PayID for more than one account at a time.
12.4 Where your account is held in joint names, each account holder can link a PayID to the account.
12.5 You are not obliged to create or use a PayID for your account. You can continue to operate your account without a PayID, in which case payments to your account will require your BSB and account number.
13. Your PayID
13.1 Creating your PayID
(a) You can create a PayID for your eligible account through a NAB online banking service that supports PayID creation.
We will not create a PayID for you without your prior consent.
(b) In creating a PayID, you represent and warrant that:
(i) You own or are otherwise authorised to use the PayID;
(ii) the PayID is current, accurate and complete; and
(iii) You agree to your PayID being registered in the PayID service.
(c) We can refuse your request to create a PayID where:
(i) we have not yet completed verifying your identity; or
(ii) we are not satisfied that you own or are otherwise authorised to use that PayID; or
(iii) we reasonably suspect that the PayID is or has been or will be used for a fraudulent purpose; or
(iv) we are required to do so by law or by the operator of the New Payments Platform; or
(v) the PayID is already created.
(d) Where your attempt to create a PayID fails because that PayID is already created by someone else in the PayID service, we will try to assist to resolve this by contacting the financial institution or other entity that registered that PayID, who is then required to contact the customer to which the PayID is registered to establish if that customer has the right to use the PayID. If that person cannot establish that they are the rightful owner of the PayID, their financial institution is required to close that PayID.
13.2 PayID Name
A PayID Name must be registered with your PayID. When you create your PayID, we will either:
(a) issue you a PayID Name; or
(b) enable you to select your own PayID Name from a list we provide you.
We will not permit selection of a PayID Name that we consider could mislead or deceive a payer into sending you NPP Payments intended for another payee.
13.3 Privacy and disclosure
(a) By creating your PayID you acknowledge that you consent to our recording of your PayID, PayID Name and account details in the PayID service to enable payers to make NPP Payments to you, and to the extent that such recording and use constitutes a disclosure and use of personal information within the meaning of the Privacy Law, consent to that disclosure and use.
(b) Disclosure of PayID Name and PayIDs to third parties
To help payers identify who they are paying, your PayID Name may be displayed alongside your PayID to any person that enters your PayID as the address for an intended payment. For example, if your mobile number is your PayID, then any person who enters your mobile number in the payee address field of their internet banking may see your PayID Name attached to that mobile number.
(c) PayID and joint accounts
Where you hold a joint account, other accountholders may be able to see messages and notifications associated with payments and other messages addressed to your PayID.
13.4 Transferring your PayID to a different account
(a) You can transfer your PayID to another account with us, or to an account with another financial institution. You can do this through one of our online channels that supports PayID maintenance.
(b) A transfer of your PayID to another eligible account with us will generally be effective immediately, unless we notify you otherwise.
(c) A transfer of your PayID to another financial institution is completed by that institution. You will need to follow that financial institution’s PayID creation process.
(d) Until the transfer is completed, payment to your PayID will continue to be directed to your current Linked Account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will be deemed to be ineffective and your PayID will remain with your current Linked Account. You can try to transfer your PayID again at any time.
13.5 Maintaining PayID details
(a) You must keep your PayID details current, accurate and complete.
(b) You must close your PayID immediately if you no longer own or have authority to use your PayID.
13.6 Locking your PayID
(a) You may wish to temporarily stop payments to your PayID. You can do this by locking your PayID through the ‘PayID Maintenance’ function in the relevant electronic banking service.
(b) We can lock your PayID at any time without notice if we reasonably suspect that your PayID has been used for fraudulent purposes.
(c) You will not be able to transfer your PayID or receive payments addressed to your PayID while your PayID is locked.
13.7 Closing a PayID
(a) You can close your PayID through the ‘PayID Maintenance’ function in the relevant electronic banking service. Closing a PayID results in removal of your PayID from the PayID service.
(b) We can close your PayID where:
(i) we are not satisfied that you own or are otherwise authorised to use that PayID; or
(ii) we reasonably suspect that the PayID is or has been used for a fraudulent purpose; or
(iii) your PayID has remained locked for a period that we reasonably consider to be excessive; or
(iv) we are required to do so by law or by the operator of the New Payments Platform.
(c) We will automatically close your PayID if the Linked Account for that PayID is closed.
14. Making Payments to a PayID
14.1 When you enter the PayID in the payee field of the relevant service, we will check to confirm that the PayID has been registered in the PayID service. Where it has, we will display to you on screen the PayID Name attached to that PayID.
You must check that the name displayed matches the person that you intend to pay. If you do not recognise the name or the name does not match who you intend to pay, you should contact your intended payee to confirm that all details are correct before proceeding to make payment. Incorrect details could result in a payment to the wrong account and may result in loss of your funds.
14.2 When you direct a payment or other message to a PayID connected to a joint account, the other accountholders may be able to see the messages and notifications associated with the payment.
14.3 How we process future dated payments to a PayID
(a) We may attempt to make the payment at any time on the scheduled payment date. As a result you should ensure that you have sufficient funds available throughout the day to satisfy the withdrawal. We may decline to process the payment if, at the time we try to make the payment you don’t have sufficient funds in your account.
(b) On the scheduled payment day, before we try to make the payment we will check the PayID service to confirm whether the PayID is still registered and whether there has been a change in the PayID Name since the time you set the payment up. We won’t be able to process the payment if the PayID is no longer registered or is locked, and we won’t process the payment if the PayID Name has changed. You should check the payment status at the end of the day that the payment was scheduled to be made to confirm whether it has gone through.
15.1 About Osko
(a) We subscribe to Osko under the BPAY Scheme.
(b) You can receive Osko Payments to your account. However, you will need to use an online banking channel in order to view full remittance details or other data that is sent with an Osko Payment to your account.
(a) You can make Osko Payments through our online banking channels that support Osko Payments.
(b) You can make Osko Payments to a PayID or to a BSB and account number, provided that the account that you are paying is able to receive Osko Payments. Some payees might not be able to receive Osko or NPP Payments, depending on their account type and their financial institution.
(c) If the PayID or account that you entered does not accept Osko payments, we may send the payment as another NPP Payment type. In this case, we will still send the payment in near real-time but the timing of making the funds available to the payee is at the discretion of the receiving bank.
(d) You should ensure that all information you provide in relation to any Osko Payment or other NPP Payment is correct as we will not be able to cancel an Osko Payment or other NPP Payment once it has been processed.
15.3 Transaction limits
We may impose limits on the value of any Osko Payment, or the aggregate value of Osko Payments or other NPP Payments permitted over a particular period. These limits may be different from limits that apply to other payment types.
15.4 Suspension and termination
(a) We may suspend your ability to make Osko Payments or other NPP Payments at any time where we believe on reasonable grounds that it is necessary to do so to prevent loss to NAB or you, including where we suspect that the service is being used or will be used for fraud.
(b) We may also make the service temporarily unavailable for the purpose of performing system maintenance or upgrades.
(c) We will be required to terminate the Osko service if our membership of BPAY or our participation in Osko is suspended, ceases or is cancelled. We will provide you with as much notice as possible if this occurs.
15.5 Privacy and confidentiality
(a) In order to provide you with services under Osko, we may need to disclose your Personal Information to BPAY and/or its Service Providers. If we do not disclose your Personal Information to BPAY or its Service Providers, we will not be able to provide you with services under Osko.
(b) Accordingly, you agree to our disclosing to BPAY, its service providers and such other participants involved in Osko such Personal Information relating to you as is necessary to facilitate the provision of Osko to you.
16. You must check your statements
Without limiting any part of these conditions, you must promptly review your statement of account to check for and tell NAB of any transaction recorded on your statement that you suspect for any reason that you did not authorise or that the information recorded is incorrect. Failure to promptly report unauthorised transactions may increase your liability.
In the absence of a breach of any obligation owed to you, NAB will not be liable for any loss that you incur:
(a) if NAB refuses to allow payment of a cheque or direct debit in good faith in the ordinary course of business; or
(b) if a stop payment request is given too late to enable payment to be stopped; or
(c) if NAB suffers any loss as a result of acting on your instructions in relation to a cheque or direct debit (such as processing a request to cancel a direct debit arrangement or stopping payment on a cheque or direct debit); or
(d) as a result of you breaching any obligation you have in this clause.
Where NAB pays funds or suffers any loss under this clause, you must indemnify NAB. NAB will debit your account for the relevant amount.
A reference to 'Account' or 'Accounts' under this section is a reference to a Victorian Retail Lease Account.
18. Who is eligible for the Account?
18.1 The Account is only available if you are a Landlord under a Retail Lease and you are depositing into the Account a Security Deposit paid to you by a Tenant under a Retail Lease.
18.2 NAB is entitled to assume, without further inquiry, that the opening of the Account by you is for the sole purpose set out in clause 18.1.
18.3 If requested by NAB you agree to provide NAB with a declaration (in a form provided by NAB) that the Account is used for the sole purpose set out in clause 18.1.
18.4 You must notify NAB where the Tenant is a sole trader. Where you do not notify NAB of this, NAB is entitled to assume, without further inquiry, that the opening of the Account by you is for a Tenant who is not a sole trader.
18.5 The Account can only be opened if:
(a) you meet all NAB's account opening requirements; and
(b) if the Tenant is a sole trader, the Tenant completes, signs and returns to NAB a NAB Retail Lease Account Form provided to you by NAB. You agree to provide this Form to any Tenant who is a sole trader, and to take all reasonable steps to ensure that the Tenant returns the Form directly to NAB at the address specified by NAB in the Form.
18.6 Where a Retail Lease Account Form is not required to be provided by a Tenant under clause 18.5, you must provide NAB with all information necessary for NAB to open and maintain the Account. NAB is entitled to assume, without further enquiry, that all information provided by you in relation to the Tenant is true and correct.
19. How will the Account work?
19.1 You may only deposit into the Account the Security Deposit and you may only withdraw the total of the credit balance of the Account. Partial withdrawals are not permitted. Proceeds of any cheque or other item deposited in the Account will not be available until the cheque or other item is cleared.
19.2 Interest paid on the Account will be added to the credit balance and can only be withdrawn when the total of the credit balance of the Account is withdrawn.
19.3 There is no minimum Account balance which must be maintained.
19.4 Deposits to the Account and withdrawals from the Account (only to close the Account) can only be made at a branch of NAB or as otherwise agreed to by NAB.
19.5 The Account will not have cheque book access and there is no overdraft or other credit facility available with the Account.
19.6 You may not arrange access to the Account through any of the following channels:
(a) NAB Telephone Banking or NAB Internet Banking or any similar service; or
(b) NAB ATMs, non-NAB ATMs or by using EFTPOS.
19.7 Closure of the Account by you will not affect any obligation incurred by you under these terms and conditions. All monies due including any interest, fees and charges payable by you to NAB under these terms and conditions will immediately become due and payable on the date of termination. Monthly fees will apply even if the Account may have been opened for only part of the month and will continue to apply until the Account is closed.
20.1 NAB will pay interest calculated on the daily credit balance of the Account as at the end of each day up to and including the day before the last banking day of each month (or, if there is a further banking day in another State or Territory because it does not have a holiday, the day before this further banking day) and will credit the interest to the Account the next banking day.
20.2 The interest rate applicable to the Account will be notified to you at the time you open your Account in NAB’s flyer ‘Indicator Rates - Deposit Products’. That flyer forms part of these terms and conditions. The rate applicable to the Account may change. You will be notified of any change to the rate. This rate is also available from NAB.
20.3 You are not permitted to overdraw the Account. If, however, the Account is overdrawn, you must put the Account in credit promptly on demand by NAB. You will pay NAB interest on the amount overdrawn at the overdrawn debit interest rate charged by NAB for this Account from time to time. The overdrawn debit interest rate is set out in NAB's flyer 'Indicator Rates - Deposit Products'. That flyer is included in these terms and conditions. You will be notified of any change to the overdrawn debit interest rate. This rate may be obtained from NAB.
The interest is calculated on the daily debit balance of the Account as at the end of each day and will be charged on the last banking day of each month.
21. When will I receive statements?
21.1 NAB will send you statements of the Account at least six-monthly, unless you request otherwise.
21.2 You consent to NAB providing statements of the Account to the Tenant on a regular basis.
22. What fees and charges are applicable to the Account?
22.1 You agree to maintain a separate transaction account with NAB to which all account fees and other standard service fees and charges, interest and government charges, duties and taxes that relate to or are incurred on the Account may be debited. If you fail to maintain this account and ensure that sufficient clear funds are available to meet the account debits from time to time, NAB may close the Account.
22.2 The amount and nature of those fees (where applicable) are detailed in NAB's brochure 'Business Banking fees - A guide to fees and charges', available from NAB at any time.
23. Clearance of cheques
23.1 When is a cheque 'cleared'?
(a) Clearing a cheque involves several steps which may take, in normal circumstances, up to three working days.
(b) The steps involved in clearing a cheque are usually:
Only after the completion of these steps will the cheque be cleared.
(c) Normally you will not be able to withdraw the value of a cheque you deposit until the cheque is cleared, even though your account will be immediately credited with the proceeds of the cheque. This rule applies even to cheques made payable to 'cash'.
(d) If a cheque you have deposited is dishonoured, NAB will advise you. NAB will also reduce the balance of your account of the cheque already credited.
23.2 Special clearance
If you want fast clearance of a cheque you deposit, you can ask NAB for a special clearance. You will be provided with an estimate of the time it will take and any applicable fees. The amount and nature of these fees are also detailed in NAB's brochure 'Business Banking fees - A guide to fees and charges'.
24. No right of set-off by NAB
It is acknowledged that NAB may not set-off any money NAB owes you from the Account against money you owe NAB.
25. You agree to indemnify NAB
You agree to indemnify NAB fully against any liability, loss, or damage suffered or incurred by NAB arising out of or in connection with any claim demand or action brought against NAB arising directly or indirectly from you opening or using the Account and any breach by you of these terms and conditions.
26. Compliance with laws and the Retail Lease
26.1 You warrant to NAB that you will at all times comply with all your obligations under the Act, the Retail Lease and all laws in relation to the Security Deposit deposited into the Account. NAB is entitled to assume, without further inquiry, that you are at all times complying with all such obligations.
26.2 This warranty is taken to be also made on the last day of each calendar month after your Account is opened.
26.3 An account must not be used for any personal or domestic banking. If you do not have an Australian Business Number then you agree to provide NAB with a declaration (in a form provided by NAB) that the Account is not used for personal or domestic reasons.
26.4 You must at all times, including in relation to the provision of information to NAB for the purposes of opening the Account, comply with the Privacy Act 1988 (Cth) and all other applicable laws (as may be in force from time to time) which relate to privacy and data protection and which regulate the collection, storage, use and disclosure of information. NAB is entitled to assume, without further inquiry, that you are at all times complying with all such obligations.
27. Electronic notification
27.1 NAB may send statements, notices or other communication (including notification of any variation to these terms and conditions) to your mailing address or electronically, including by electronic mail you nominate.
27.2 If you agree to receiving information electronically, you may not receive paper documents.
27.3 NAB may notify you that information is available electronically (including SMS or electronic mail). You must check electronic communications regularly.
27.4 You may change your nominated electronic address or withdraw your agreement to receive information by electronic mail by giving NAB notice and you may request a paper copy of a communication given electronically within 6 months of the electronic copy being received or made available.
27.5 A notice, statement, certificates and other communications in writing is deemed to be given if:
(a) given personally to the addressee (if you are a company, to one of your directors); or
(b) left at the last address advised; or
(c) sent by prepaid post to the address last advised;
(d) sent by facsimile to the facsimile number last advised;
(e) sent electronically when the communication enters the recipient's designated information system or is capable of being viewed from a recipient's computer, and is effective when received even if no person is aware of its receipt.
(f) where allowed by the terms and conditions, published in a newspaper or at nab.com.au; or
(g) given in any other way permitted by law.
28. How is the operation of the Account governed?
28.1 Provided that we have received notice of such authority in a manner recognised by us, each person you authorise to transact banking business on your behalf is able to undertake the following activities in respect of an Account if it is the subject of such an authority and to the extent applicable to the Account :
(a) to sign, draw, make, accept, endorse, discount or make arrangements with NAB regarding cheques, withdrawals, bills of exchange, bank cheques, orders and other instruments;
(b) sign or execute guarantees, indemnities or declarations protecting NAB in relation to:
(i) guarantees or undertakings by NAB in our favour or on our behalf;
(ii) letters of credit; and
(iii) repurchase by NAB of bank/international cheques and other instruments.
(c) apply for encashment/negotiation facilities and letters of credit upon terms acceptable to NAB including the giving and enforcing of security and relieving NAB from liability and enter into contracts with NAB for the sale or purchase of foreign currencies by NAB or NAB’s correspondents.
28.2 Should the authority referred to in clause 28.1 be terminated NAB must be immediately notified.
28.3 You authorise NAB to undertake the following activities in relation to the Account:
(a) accept deposits, make credits and attend to collection of proceeds;
(b) provide opinions for commercial enquiries where required.
28.4 NAB may elect to not follow instructions in relation to the operation of your Account or performance of any transaction if:
(a) NAB is not satisfied that the person giving the instruction has authority (for example, if NAB is not satisfied that the signature on the instruction matches the specimen signature held);
(b) in NAB’s opinion, the instructions are not clear;
(c) NAB cannot authenticate or validate any information or documents relating to the Account or service, a person who is authorised to transact on it, or the transaction; or
(d) NAB is notified of a dispute between joint account holders, partners or directors (in which case NAB may require all joint account holders, partners or directors to sign any authority to operate the account).
29. Goods and Services Tax
If NAB is liable to pay goods and services or any similar tax (GST) on a supply made in connection with the Account, you agree to pay to NAB (on demand) an additional amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
30. Tax File Number options
You must account to the Tenant for the credit interest earned on the account. Interest earned on a NAB Retail Lease Account may form part of the Tenant’s assessable income.
(a) The Tenant elects not to provide NAB with their Tax File Number (TFN) or Australian Business Number (ABN);
(b) the tenant advises they are eligible for an exemption from providing a TFN or ABN; or
(c) on behalf of the Tenant, you do not provide NAB with the Tenant's ABN or TFN.
NAB may be obligated to deduct Pay As You Go Withholding Tax at a rate equal to 47% of the amount of any interest income earned on the Account.
A reference to 'Account' or 'Accounts' under this section is a reference to a NAB Statutory Trust Account and Victorian Retail Lease Account.
The following terms and conditions are included in the terms and conditions applying to all accounts in this booklet.
31.1 NAB has adopted the Banking Code of Practice and relevant provisions of the Code apply to each Account if you are an individual or a small business referred to in the Code.
31.2 You can obtain from NAB upon request:
(a) information on NAB's current interest rates and standard fees and charges relating to an Account, if any;
(b) general descriptive information concerning NAB’s banking services including:
(i) for accounts with cheque access, general descriptive information about cheques;
(ii) account opening procedures;
(iii) NAB's obligations regarding the confidentiality of your information;
(iv) complaint handling procedures;
(v) bank cheques;
(vi) the advisability of you informing NAB promptly when you are in financial difficulty;
(vii) the advisability of you reading the terms and conditions applying to each banking service NAB provides to you;
(c) general descriptive information about:
(i) the identification requirements of the Financial Transactions Reports Act 1988 or the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, as applicable;
(ii) the options available to you under the Tax File Number legislation; and
(d) a copy of the Banking Code of Practice.
31.3 Where these terms and conditions confer a discretion on NAB, NAB will exercise that discretion reasonably and in accordance with its legitimate business interests.
32.1 In addition to the other changes NAB may make to these terms and conditions, NAB may change any other terms and conditions (including by imposing new fees or charges, or changing the amount, type or method of calculation of fees and charges payable).
NAB will make any changes in accordance with any applicable legislation and industry codes. If you do not accept any change we make, you can ask NAB to close your Account. You will need to pay any outstanding balance in order to do this.
32.2 If the Account is not used for a period, the length of which is dependent upon the amount of money in the Account, the crediting of interest (if any) and issue of statements to you, if applicable, will end and access will be restricted, or the Account will be closed and any credit balance in the Account will be repaid to you, or transferred to the Commonwealth Government.
NAB will notify you at your last known address at least 30 days before any such variation takes effect.
33.1 Unless otherwise specified in these terms and conditions or separately agreed between you and NAB, NAB will give you notice of changes to these terms and conditions as set out in the table below and you agree to receiving notice in such ways. If NAB believes a change is unfavourable to you, NAB will usually give the notice specified under "Time Frame" below, but can give less notice, or no notice, if this is in accordance with law and industry codes. For example, this may happen if it is reasonable for us to give shorter notice, to manage an immediate and material risk.
|Type of Change||Method of Notiﬁcation||Time Frame|
|Introduction of a fee or charge or changes to fees and charges||Method of Notiﬁcation In writing or electronically||Time Frame At least 30 days before the change takes effect|
|Notice of changes to overdrawn debit interest rates||Method of Notiﬁcation In writing, electronically or by media advertisement||Time Frame No later than the day the change takes effect|
|Notices of changes to government fees and charges||Method of Notiﬁcation In writing, electronically or by media advertisement, unless the government publicises the change to fees and charges||Time Frame At least 30 days before the change takes effect, or a shorter period if NAB gives notice with reasonable promptness after NAB is notiﬁed by the government|
|Notice of any other changes to the terms and conditions (including changes relating to interest other than changes to an interest rate)||Method of Notiﬁcation In writing or electronically||Time Frame At least 30 days before the change takes effect|
34.1 NAB will accept for credit of the Account, all cheques, bills of exchange or other instruments deposited in and all transfers made to any one or more of the persons authorised to transact banking business on your behalf in accordance with clause 8 and 28.
34.2 In the event of NAB in its discretion permitting the Account to become overdrawn, your liability to NAB in respect thereof shall be joint and several.
34.3 You must give NAB immediate notice of any change to the membership of your firm.
35.1 If there are two or more of you, you will be treated as holding the Account jointly and NAB may accept for credit to the Account any cheque, payment order, bill of exchange or instrument that is payable to any of you.
This means that each account holder has the right to all of the balance of the Account jointly with the other account holders.
35.2 If any of you die, the Account will be treated as the Account of the survivor or survivors jointly.
35.3 Unless any of you request otherwise, NAB statements and notices (including notification of any variation to these terms and conditions) will be forwarded to the mailing address of the first of you named in the Account. Unless established otherwise, you will all be deemed to have received any NAB statements and notices in accordance with these terms and conditions.
35.4 A joint account holder may only make a withdrawal on the terms of any authority to operate on the Account. If NAB is notified of a dispute between joint account holders, NAB may require all joint account holders to sign any authority to operate the Account.
35.5 The liability of account holders under an Account held in joint names is joint and several. This means that each and all of the account holders are liable for the whole of any debit balance on the Account.
Where the context so requires, a reference to a Product Disclosure Statement or a PDS for the Accounts covered by these terms and conditions in any brochure, letter, application form or other document issued by NAB shall be construed as a reference to these terms and conditions.
You can obtain more information about NAB’s:
For information about resolving problems or disputes, contact NAB on 1800 152 015 or visit any NAB outlet. NAB has available on request information about the procedures for lodging a complaint.
For more details about our internal dispute resolution procedures please ask for our complaints resolution brochure.
If you subsequently feel that the issue has not been resolved to your satisfaction, you may contact our external dispute resolution scheme. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA) and can be contacted at:
The Financial Claims Scheme provides a guarantee of funds deposited with an authorised deposit-taking institution (ADI) such as NAB. In the event that an ADI becomes insolvent, customers may be eligible to claim the amount of their deposits with that ADI from the Scheme. Payments under the Scheme are subject to a limit for each depositor. For more information regarding the Scheme, visit the Financial Claims Scheme website.
Act means the Retail Leases Act 2003 (Victoria).
AEDT means Australian Eastern Daylight Time.
AEST means Australian Eastern Standard Time.
Banking Code of Practice or Code mean the Banking Code of Practice, but before 1 July 2019 refer to the Code of Banking Practice (2013 version).
Banking Day means a day other than a Saturday, Sunday or a day gazetted as a public holiday throughout Australia.
BPAY Scheme means the scheme operated by BPAY which governs the way in which we provide Osko to you.
GST is a goods and services tax or any similar tax imposed in Australia.
Landlord has the same meaning as set out under the Act.
Lease has the same meaning as set out under the Act.
Misdirected Payment means an NPP Payment erroneously credited to the wrong account because of an error in relation to the recording of the PayID or Linked Account information in the PayID service.
NAB means National Australia Bank Limited and its successors and assigns.
NAB Retail Lease Account Form means a Form by the same title required to be completed by the Tenant, who is a sole trader, and returned to NAB under clause 18.5.
NPP means the New Payments Platform.
NPP Payments means payments cleared and settled via the NPP, and includes Osko Payments.
Organisation ID means an identifier for a customer that is a business customer or organisation, constructed in accordance with specified rules.
Osko means the Osko payment service provided by BPAY.
Osko Payment means a payment made by or on behalf of a payer to a payee using Osko.
PayID means any of the following which can be linked to a financial account for the purpose of directing NPP Payments or instructions to that account:
(a) telephone number or email address; and
(b) for business customers, their ABN, ACN, ARBN or ARSN or an Organisation ID; or
(c) any other type of identifier as permitted by NPP and supported by us.
PayID Name means the name registered with a PayID, intended to help identify the owner of the PayID in the PayID service.
PayID service means the payment addressing service for sending and receiving NPP Payments.
Retail Lease means a Lease of Retail Premises.
Retail Premises has the same meaning as set out under the Act.
Security Deposit has the same meaning as it has in section 24 of the Act.
Tenant has the same meaning as set out under the Act.
You means the customer or customers who open the Account, and if there is more than one, ‘You’ means each of them separately and every two or more of them jointly. ‘You’ includes your successors and assigns and, in relation to your rights to operate the Account, any other authorised signatory to the Account acting within his or her authority.
In addition to the Other Service Fees, Legal Fees and Government Taxes contained in the brochure 'Business Banking fees – A guide to fees and charges' which is part of these terms and conditions and is available from NAB, the following fees are payable in connection to the Account:
|Monthly Account Service Fee||Fee $5.00 per month|
|First 10 items for the month||Fee Free (Part of monthly account service fee)1|
Standard Transaction Fees
These items over the free limit will be charged as follows:
|Each banker assisted deposit or withdrawal at a NAB Branch or Australia Post shop and each cheque or item lodged in a banker assisted deposit||Fee $0.30 per item|
|Each non-banker assisted deposit or withdrawal and each cheque or item lodged in a non-banker assisted deposit||Fee $0.30 per item|
Electronic transactions (where available)
Important note: Excludes Multiple Funds Transfers, made via NAB Internet Banking, which will incur a fee as set out in Section 5 of the brochure ‘Business Banking Fees – A guide to fees and charges’.
|Fee $0.30 per item|
|(Refer below for definitions)||Fee|
1 Multiple Funds Transfers via NAB Internet Banking are excluded from the first 10 free items per month and are charged as normal.
Note: If an electronic transaction (such as a periodical payment) attracts an electronic transactions fee and a separate service fee as set out in Section 5 – Other Service Fees of the brochure 'Business Banking fees – A guide to fees and charges', the separate service fee is always payable, even if the transaction is included in the first 10 items for the month.
Banker assisted deposits, withdrawals and each cheque or item lodged in a banker assisted deposit include:
Note: Each deposit transaction and each withdrawal transaction to/from an account is a separate item.
Non-banker assisted deposits, withdrawals and each cheque or item lodged in a non-banker assisted deposit include:
Electronic transactions (where available) include:
Transactions to/from your account conducted via NAB Internet Banking (including bill payment BPAY®). NAB Telephone Banking (including bill payment BPAY®), periodical payments, direct credits and other funds transfers to/from your account but do not include:
Important Note: Some electronic transactions will also attract a separate fee, as set out in Section 5 - Other Service Fees of the brochure 'Business Banking fees - A guide to fees and charges'. For example, a payment from your account made under a Periodical Payment Authority is an electronic transaction and is charged accordingly. A separate Periodical Payment fee is also payable.
®Registered to BPAY® Pty Ltd ABN 69 079 137 518
We'll collect your personal information from you directly whenever we can, for example when you fill out a form with us, when you've given us a call, used our websites (including via cookies) or mobile applications (including collection of information about your use of technology when you access these services, such as location data and information about how you use your devices) or dropped into one of our branches.
(See our Cookies Policy for more information). Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.
Sometimes we collect information about you from other sources. We may collect information about you that is publicly available (for example from public registers or social media), or made available by third parties. We do this where:
We may use or disclose information about you in order to combine the information that we hold with information collected from or held by external sources.
We may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial institutions, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Commonwealth Anti-Money Laundering law.
NAB believes that by applying for this account, you're not a US citizen or tax resident. If you are a US citizen or tax resident, you’ll need to advise NAB by calling 1300 550 316 between 9am and 5pm (AEST/ADST) Monday to Friday.
We use your information to provide you with the product or service you asked for, and for other purposes including:
You can let us know at any time if you no longer wish to receive direct marketing offers from the Group. We will process your request as soon as practicable. Where you have subscribed to something specific (like to hear from one of our sponsored organisations) then these subscriptions will be managed separately. If you no longer wish to receive these emails click the unsubscribe link included in the footer of our emails.
In addition to the ways for using personal information mentioned above, we may also use your credit information to:
If you don't provide your information to us, we may not be able to:
We may share your information with other organisations for any purposes for which we use your information.
Sharing with the Group
We may share your personal information with other Group members. This could depend on the product or service you have applied for and the Group member you are dealing with. Where appropriate we integrate the information we hold across the Group to provide us with a complete understanding of you and your needs, including giving you access to the Group or related products you hold via Internet Banking.
Sharing with MLC Limited
NAB acts for MLC Limited ABN 90 000 000 402 (described as MLC Life Insurance) in distributing their life insurance products. MLC Limited is no longer part of the NAB Group of companies. We may exchange personal information with MLC Limited or their service providers in order to administer and manage your life insurance products that are issued by them. We may also need to share information so as to ensure:
Sharing at your request
We may need to share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, settlement agents, accountants, executors, administrators, trustees, guardians, brokers or auditors) and your referee such as your employer (to confirm details about you).
Sharing with Credit Reporting bodies
When we’re checking your credit worthiness and at other times, we might share information about you with credit reporting bodies.
When we give your information to a credit reporting body, it may be included in reports that the credit reporting body gives other organisations (such as other lenders) to help them assess your credit worthiness.
Some of the information that we give to credit reporting bodies may reflect adversely on your credit worthiness, for example, if you fail to make payments or if you commit a serious credit infringement (like obtaining credit by fraud). That sort of information may affect your ability to get credit from other lenders.
With your consent, personal information may also be shared with credit reporting bodies or other approved third parties who are authorised to assess the validity of identification information. These checks help us verify whether your identity is real and are not a credit check.
Sharing with third parties
We may disclose your personal information to third parties outside of the Group, including:
Sharing outside of Australia
We run our business in Australia and overseas. We may need to share some of your information (including credit information) with organisations outside Australia. Sometimes, we may need to ask you before this happens. You can view a list of countries in which those overseas organisations are located.
We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
We will not share any of your credit information with a credit reporting body, unless it has a business operation in Australia.
We are not likely to share credit eligibility information (that is, credit information we obtain about you from a credit reporting body or that we derive from that information) with organisations unless they have business operations in Australia. However in the event NAB seeks assistance from a related company to manage defaulting loans, we may need as a consequence, to disclose credit eligibility information to the Bank of New Zealand, located in New Zealand. We are likely to share other credit information about you with organisations outside Australia. A list of countries in which those overseas organisations are located is set out above.
We care about your privacy. Please contact us if you have any questions or comments about our privacy policies and procedures.
We welcome your feedback.
You can contact us by:
Contact details for credit reporting bodies
When we’re checking your credit worthiness and at other times, we might share information about you with credit reporting bodies. The contact details of those credit reporting bodies are set out below. Each credit reporting body has a credit reporting policy about how they handle your information. You can obtain copies of these policies at their websites.
illion - www.illion.com.au
Phone: 1300 734 806 Mail: Public Access Centre illion Australia PO Box 7405 St Kilda Rd VIC 3004
Experian Australia - www.experian.com.au
Phone: 1300 783 684 Mail: Consumer Support Experian Australia PO Box 1969, North Sydney NSW 2060
Equifax Australia Information Services and Solutions Pty Limited - www.mycreditfile.com.au
Contact credit reporting bodies if you think you have been the victim of a fraud
If you believe that you have been or are likely to be the victim of fraud (including identity fraud), you can request a credit reporting body not to use or disclose the information they hold about you. If you do this, the credit reporting body mustn’t use or disclose the information during an initial 21 day period without your consent (unless the use or disclosure is required by law). This is known as a ban period.
The credit reporting body will ensure that the ban is applied at all other credit reporting bodies as well. A thief may still be able to obtain credit in your name, but it should be harder for them to do so.
If, after the initial 21 day ban period, the credit reporting body believes on reasonable grounds that you continue to be or are likely to be the victim of fraud, the credit reporting body must extend the ban period as they think reasonable in the circumstances. The credit reporting body must give you a written notice of the extension.
Contact credit reporting bodies if you don’t want your information used by them for direct marketing/pre-screening purposes
Credit reporting bodies can use the personal information about you that they collect for a pre-screening assessment at the request of a credit provider unless you ask them not to. A pre-screening assessment is an assessment of individuals to see if they satisfy particular eligibility requirements of a credit provider to receive direct marketing. You have the right to contact a credit reporting body to say that you don’t want your information used in pre-screening assessments. If you do this, the credit reporting body must not use your information for that purpose.
© 2020 National Australia Bank Limited ABN 12 004 044 937 ACL/AFSL 230686 68316A-0120
For more information call 13 10 12
8am – 8pm EST, Monday to Friday or visit us at nab.com.au
Hearing impaired customers with telephone typewriters can contact us on 13 36 77