Steps for switching a User to a Mobile token

Make sure you’re logged into NAB Connect as an Administrator to get started.

  1. From the Admin menu, select 'Users and Permissions'.
  2. Select the checkbox for the User you would like to switch to a mobile token.
  3. Select 'Request Mobile token'.
  4. Confirm that all the details on the screen are correct and select ‘Request’.

You will receive an Activation email and SMS with instructions for setting up the new Mobile token.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

How an Administrator can reset a mobile token

Watch our video to learn how an Administrator can reset another user’s mobile token in NAB Connect.

Create a new User in NAB Connect

Use our guide to learn how to create a new User in NAB Connect.

Update your contact information in NAB Connect

Use our guide to update your contact details in NAB Connect.

Contact us for NAB Connect enquiries

Call us

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Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

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