Steps for changing a physical token

Make sure you’re logged into NAB Connect to get started. 

Your Administrator can switch you to a mobile token so you can complete your banking activities faster. Alternatively, you can request a physical token via a NAB Connect Secure message.

To request a physical token, send us a Secure message:

  1. From the Services menu, select ‘Secure messages’.
  2. Provide the following information:
    • Name and User ID of the User who needs the token
    • Confirm your business postal address
    • Tell us if you want to keep using your existing token until your new one arrives.

Please note

Physical tokens may take up to five business days (depending on Australia Post) to be received. 

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Contact us for NAB Connect enquiries

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

Important information