Steps for making payments with a token

Make sure you’re logged into NAB Connect to get started. 

  1. From the Payments menu, select ‘Payments register’ to view the list of your payments.
  2. Find the payment you want to authorise in one of the following ways:
    1. scroll down the list and find the payments
    2. select a date range in the From date/to fields, and/or a description (search criteria)
    3. select More options and type your search details in the relevant fields.
  3. You can quickly check transaction details of any payment listed in the 'Payment register' by selecting the arrow to the right of the payment. Then select Payment history for more. We recommend you always review your payments before authorising them.
  4. Select the payments to authorise. You can authorise a single payment by selecting the checkbox next to that payment, or multiple payments by selecting multiple individual transactions. You can choose all payments by selecting the checkbox to the left of the Payment ID
  5. Select the Authorise button. The Payments selected for authorisation screen will display.
  6. If a payment requires review before you can authorise it, review it and then select:
    • Accept to acknowledge any warnings that appear and to proceed with the payment.
    • Send for repair to change the payment status to ‘Requires repair’ so it can be edited.
    • Do not select Authorise to leave the payment.
    • If you see the message ‘The beneficiary in 1 transaction is new, or hasn’t been paid to in over a year, please check the details are correct.’ It’s a reminder that you should have already checked the beneficiary details (if you haven’t, do that now).
  7. When you are ready to authorise your payment, enter your four-digit PIN into your security token (mobile or physical) to generate your one-time password. Please do not share this code with anyone, not even NAB.
  8. On the Authorise payments screen, in the One-time Password field, type your one-time password.
  9. Select Authorise. The payment has now been sent for processing.

Please note

Accepting real time rates for international payments 

  • International payments created using a Real Time Rate display the Foreign Exchange (FX) rate during the time of final authorisation. The final Authoriser can either accept or skip the payment made by the Authoriser.
  • When there are multiple Real Time Rates that require acceptance, after the final Authoriser has accepted or skipped the previous authorisation, NAB Connect will present the next Authorise screen. 
  • The Authoriser does not have to re-enter a one-time password for subsequent authorisations. 
  • The FX rate for the selected payment currency and AUD equivalent amount will display in the Authorise pop up window. 
  • Real Time Rate authorisations with a matching currency pair, debit account and value date are grouped into a single exchange rate authorisation for the cumulative payment amount. 
  • Real Time Rates are available from 8:00am to 7:00pm AEST/AEDT Monday to Friday; however, these are subject to currency cut off times
  • To accept the rate provided on the screen:
    1. Select Accept rate before the allocated time (shown in red under the rate)
    2. If the allocated time runs out, you can request a new rate by selecting Get new rate
    3. If you want to skip the Real Time Rate acceptance and proceed to the next rate requiring authorisation (if applicable), select Skip authorisation. The associated payment will remain in a 'Requires authorisation' status.

Multiple Authorisers 

  • If your payment authorisation rules require more than one person to authorise, your next Authorisers must follow the same steps above.
  • If you have the Segregation of Duties security setting enabled, a different User to the payment creator needs to authorise the payment.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Contact us for NAB Connect enquiries

Call us

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Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

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