Steps to create or change your PUID

Make sure you’re logged into NAB Connect to get started.

  1. Select My settings.
  2. Decide what you want your PUID to be. Your PUID: 
    • must contain at least six characters 
    • cannot contain spaces 
    • cannot be a 10-digit number 
    • can include numbers, letters and/or special characters, including ~.’@_-+ 
    • must not use government-related identifiers such as Medicare, Centrelink, drivers licence, tax file or passport numbers 
    • is not case sensitive.
  3. Make sure the ‘Disabled’ checkbox isn’t selected. If it is, deselect it so you can enter your PUID.
  4. Type your new User ID in the PUID field and select Save. Your PUID is now created and enabled. You can use it next time you log in.

You’ll receive two messages – one message tells you that the change was successful and the other explains that you can’t change it again for another calendar month.

You’ll also receive an email confirming your PUID has been modified. 

Please note

  • For security reasons, you can only update your PUID once per calendar month. If you try more than once a month, you’ll receive a warning notification.
  • Avoid using your email address.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Contact us for NAB Connect enquiries

Call us

Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)

Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

Important information