Why follow this guide?
- To learn how to modify a User’s contact details, access to services and accounts.
- To learn how to modify a User’s access to Mailboxes and Direct Entry (DE) User IDs.
- To learn how to change the Authorising permissions for Administrators or Authorising Users in NAB Connect.
Steps to change your User details
Make sure you’re logged into NAB Connect as an Administrator to get started.
- From the Admin menu, select ‘Users & permissions’.
- Either scroll through the list to find the User or type in the search fields and click Display.
- Select the checkbox next to their User ID and click Modify user.
- Modify the required details and click Modify user.
- You’ll receive a success message and return to the Users screen.
Please note
You can also modify existing User details by sending a secure message.
Related guides
See some of our other guides to help you get the most out of NAB Connect.
Create a new User in NAB Connect
Use our guide to learn how to create a new User in NAB Connect.
Sending a secure message for additional support
Use our guide to learn how to send a secure message in NAB Connect.
Suspend, restore or delete a User
Use our guide to learn how suspend, restore or delete Users in NAB Connect.
Contact us for NAB Connect enquiries
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
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