Troubleshooting file encryption within NAB Direct Link

NAB Direct Link uses Pretty Good Privacy (PGP) for file encryption. Follow these steps to resolve any file encryption errors.

1. Check your private PGP key is loaded in your key ring and being used for signing. If it’s not, configure the file encryption solution to use your private PGP key to sign.
2. Check the expiry date of your PGP key.
3. If your key has recently been updated, please provide a copy of the new public key to NAB by completing an Amendment form.  Your NAB business banking representative can provide this for you.
4. Check NAB's public key is being used for encryption. If it’s not, configure the file encryption solution to use NAB’s public PGP key to encrypt. NAB’s public PGP key can be obtained from your NAB business banking representative.

Still need help?

To confirm any details, or for further assistance, email direct.link.support@nab.com.au and supply the following details:

• Mailbox ID
• Date and time the file was uploaded or downloaded
• Any error message received (if applicable)
• Connection log files which display errors (if applicable).