Set up a recurring payment

1. Log in to NAB Portal Pay, using your email address and password.
2. Select Make a payment.
3. Choose a saved payee (e.g. real estate agent or; landlord) from the drop-down list or select Add new payee and enter the PRN provided by that payee.
4. Enter payment amount.
5. To schedule a recurring payment, select Recurring.
6. Select the payment frequency – weekly, fortnightly, monthly.
7. Select the payment start date by entering in the date (DD/MM/YYYY) or selecting it from the calendar.
   • This is the date of the first payment
   • All future payments will follow this schedule based on the selected frequency.
   • The start date must be within 90 days of setting up the payment.
8. Choose when the payments will end
   • Until further notice – payments continue until cancelled.
   • Until end date - Select a specific end date (DD/MM/YYYY).
   • Number of transfers - Set the total number of payments to be made.
9. Payments may take up to 3 business days (depending on payment method) to process and reach the payee’s account. Payments scheduled on weekends or public holidays may be processed on the next business day.
10. Select Next.
11. Choose a saved payment method from the drop-down or select Pay with new Bank account or Credit/ Debit cards and enter your bank account or credit/debit card details.
12. Review your payment summary and select Confirm. Please note that for a direct debit payment from a bank account, you will need to agree to the terms and conditions and the direct debit service agreement.
13. Select Confirm payment.
14. Wait for the payment confirmation screen to appear. Do not navigate away from the page as this may invalidate the payment.
15. We’ll send you an email to let you know that your payment has been scheduled.

What does ‘next payment’ date mean?

The next payment date is the date when payment will be processed next.

For recurring payments, this refers only to the next payment in the series (not the full schedule).

• Payments may take up to 3 business days after the next payment date to be processed and reach the payee’s account for direct debit transactions.
• Payments scheduled on weekends or public holidays may be processed on the next business day.

What do ‘start’ and ‘end’ dates mean?

• Start date
  The start date is when the first payment in the series begins processing.
  All subsequent payments will be scheduled from this date based on the selected frequency.
• End date
  The end date is the date after which no further payments will be processed. It may not always be the exact date of the final payment, as this depends on the start date and payment frequency.

Does deleting a recurring payment keep payment history?

Yes. If you delete a recurring payment, any payments already made will still appear in your payment history. Only payments made through NAB Portal Pay will be visible.