Do you need us to look into your account?

If you need to discuss an account specific enquiry, you can login to your NAB app or NAB Internet Banking and speak with our bankers over live messaging.

To be transferred to a live messaging banker:

  1. Log in to either NAB Internet Banking or the NAB app.
  2. Tap on the message icon.
  3. Follow the prompts.

Our virtual assistant is also available to help you with your enquiries.

Download or update the NAB app

Not registered for online banking?

After downloading the app, tap Login on the home screen, then Register.

Do you need help with a general enquiry?

Our social media team is here to help if you have a general enquiry. Please keep in mind that our social media team can’t help with enquiries such as updating your SMS Security or account details, home loans or other lending, fraud or anything else that is specific to your account.


Send us your questions.


Send us your questions.

Apple Business Chat

Send us your questions.

Google Messaging

Send us your questions.

You can also get in touch with us through our other social media channels, like Facebook and Instagram, if you have a general enquiry.

Find your nearest Australia Post

Learn about a more convenient way to bank with NAB at your local Australia Post.

Important information