We have a dedicated Indigenous customer service line to help Aboriginal and Torres Strait Islander customers, particularly those living in remote locations.

Improving banking access for our customers

People in remote communities may face the following challenges with banking due to:

  • Remote location
  • Limited access to fee-free ATMs
  • Limited internet access
  • Access to ID
  • Cultural aspects of financial obligations to kin and community

How we can help

  • Balance enquiries
  • Internet banking password resets
  • Internet and telephone banking
  • Lost and stolen cards
  • Cancelling direct debits
  • Identification and authentication
  • Opening accounts

Other remote services

All enquires

Contact details 

Contact hours

1800 966 100

Contact hours

  • Mon – Fri 8am - 8pm (AEST/AEDT)
  • Saturday 9am - 1pm (AEST/AEDT)

We’re here to help. You can call us on 1800 966 100 .

This number is for individual customers, however if Indigenous community groups or corporations have an enquiry, we encourage you to get in touch.

If you prefer to speak in an Indigenous language, we have an interpreter service that may speak your preferred language. Ask us about this option during your phone call.

We understand that some Aboriginal and Torres Strait Islander customers may need help to contact us. If this is the case, we recommend you ask:

  • A community organisation
  • A money support worker
  • An Elder

Opening a NAB Classic Banking account

To apply for a NAB Classic Banking account online you will need two of the following forms of identification:

  • a valid Australian driver’s licence that shows which state issued the licence
  • an Australian passport that hasn’t been expired for more than two years
  • a valid Medicare card with more than two months left before it expires.

If you are Aboriginal or Torres Strait Islander and don’t have two of the standard forms of identification needed to complete an application online, you are still eligible to apply.

After completing the application online, you would need to provide your identification documents in a NAB branch. If you live in a remote community and don’t have access to a branch, you can call us on 1800 966 100 and we can help with confirming your identity so you can use your account.

If you are Aboriginal or Torres Strait Islander and you hold a Government Concession Card, please call us directly on 1800 966 100 so we can open the account for you.

Apply for the NAB Classic Banking account

Learn how to bank online

Banking online is easy, secure and convenient with the NAB app and NAB Internet Banking.

Learn how to do everyday banking tasks using your phone, tablet or desktop computer with our simple how-to guides.