Indigenous customer service

A dedicated customer service line 

We have a dedicated customer service line for Aboriginal and Torres Strait Islander customers, particularly those living in remote locations.

Call us

You can call us on 1800 966 100, Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).

We can help individual customers with their banking as well as community groups or corporations who may have an enquiry.

If you’d like to speak in your Indigenous language, we have an interpreter service you can use.

We also understand that some people may need help to contact us. If this is the case, we recommend that you ask a community organisation, a money support worker or an Elder for assistance.

How we can help

We know that for people living in remote communities, banking can be challenging for several reasons including:

• limited access to fee-free ATMs
• limited internet access for online banking
• access to forms of identification.

Over the phone banking assistance

To manage the challenges of banking in remote communities, or in situations where access to the internet or branches may be difficult, we can help you over the phone. Some of the banking tasks we can help with includes:

• opening accounts
• balance enquires
• internet banking password resets
• internet and telephone banking
• lost or stolen cards
• cancelling direct debits
• identification and authentication.

Other remote banking services

You can complete some banking tasks like paying bills, depositing money and withdrawals at Australia Post outlets through the Bank@Post service, opens in new window. 

We also have a network of remote fee-free ATMs (PDF,73KB), opens in new window across Australia.

Support to open a bank account

If you’re looking to open a back account with us, you’ll need to make sure that you meet our eligibility requirements and have the right identification. We know that not everyone has easy access to identification. Learn more about eligibility and identification requirements and support to open an account.