Quick service guides

Save time waiting in a call queue. Explore our most common everyday banking enquiries.

Common online banking tasks

Use these helpful how-to-guides for our most popular online banking enquires.


  • If you’ve forgotten your password, remember:

    • it’s case sensitive
    • it’s at least 6 characters long
    • it contains at least one character from two of the following categories: upper case letter, lower case letter, number or special character (e.g. !@#$%).

    Still can’t remember?

    Select Forgotten your password? on the Internet Banking login page.

    To reset your password, you’ll need:

    • your NAB Identification Number
    • either your mobile phone (if it’s been set up for SMS Security) or your NAB Telephone Banking password (or a temporary password).

    More information about how to reset your password.

  • The default limit is $2,500 if you’re not registered for SMS security or $5,000 if you’re registered for SMS security.

    By being registered for SMS security you can change your daily transfer limit up to $40,000 by selecting Profile & Settings and then Internet Banking settings.

    More information about how to increase payment limits.

  • Internet banking

    Under the Transfer & Pay menu in NAB Internet Banking, select International transfer.

     NAB app

    Select International payment from the menu or Overseas in Transfer & pay.

    You can make a transfer in a few simple steps by confirming:

    1. the account you’d like to pay from
    2. the country and currency you’d like to send funds in, and the amount you want to send
    3. the details of where to send your money through providing your recipients bank details
    4. when you want the money to be sent now, in the future or recurring

     Accept the displayed real time rate or indicative exchange rate to make the transfer. More information on transferring money overseas.

Manage your bank accounts 

Get help with everything from setting up your accounts, managing your money, term deposits and using your card overseas.

Contact us for general enquiries

Speak to a specialist about general account enquiries and online banking support.

Message us online

NAB Messaging answers your banking questions 24 hours a day.  Ask our Virtual Assistant everyday questions or chat to a NAB banker.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to start a conversation with us.

Get answers anytime with NAB Messaging

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Call us using the NAB app or from the following numbers.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Telephone banking self service

Quickly and easily do everyday banking with our automated telephone banking service.

Call us

24 hours, 7 days a week - toll free

Call us using the NAB app or from the following numbers.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.

Learn more about telephone banking

Important information