Quick service guides

Save time waiting in a call queue. Explore our most common everyday banking enquiries.

Common online banking tasks

Use these helpful how-to-guides for our most popular online banking enquires.


  • If you’ve forgotten your password, remember:

    • it’s case sensitive
    • it’s at least 6 characters long
    • it contains at least one character from two of the following categories: upper case letter, lower case letter, number or special character (e.g. !@#$%).

    Still can’t remember?

    Select Forgotten your password? on the Internet Banking login page.

    To reset your password, you’ll need:

    • your NAB Identification Number
    • either your mobile phone (if it’s been set up for SMS Security) or your NAB Telephone Banking password (or a temporary password).

    More information about how to reset your password.

  • The default limit is $2,500 if you’re not registered for SMS security or $5,000 if you’re registered for SMS security.

    By being registered for SMS security you can change your daily transfer limit up to $40,000 by selecting Profile & Settings and then Internet Banking settings.

    More information about how to increase payment limits.

  • Internet banking

    Under the Transfer & Pay menu in NAB Internet Banking, select International transfer.

     NAB app

    Select International payment from the menu or Overseas in Transfer & pay.

    You can make a transfer in a few simple steps by confirming:

    1. the account you’d like to pay from
    2. the country and currency you’d like to send funds in, and the amount you want to send
    3. the details of where to send your money through providing your recipients bank details
    4. when you want the money to be sent now, in the future or recurring

     Accept the displayed real time rate or indicative exchange rate to make the transfer. More information on transferring money overseas.

Manage your bank accounts 

Get help with everything from setting up your accounts, managing your money, term deposits and using your card overseas.

How we’re preventing abuse in transfer descriptions

Internet Banking (IB) transfer descriptions are increasingly being used to commit forms of abuse, including domestic and family violence. Unlike social media channels, receivers cannot block these descriptions. We’ve worked together with the wider banking industry to agree on a list of words and phrases that may be considered abusive. We’ve also made a change in IB that prevents transfers from going ahead if one of these words is typed into an available text field. This change applies for transaction accounts and includes pay anyone, international funds transfers and multiple funds transfer payment types.

Contact us for general enquiries

Speak to a specialist about general account enquiries and online banking support.

Call us

Monday to Friday from 8:00am to 7:00pm (AEST/AEDT)
Saturday from 7:00am to 6:00pm (AEST/AEDT)
Sunday from 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Chat online

Get support from our virtual assistant by tapping the red ‘Chat’ bubble in the bottom right hand corner of your screen. Or, connect with us on social media 24 hours a day, seven days a week.

Learn more about NAB virtual assistant

Chat via social media

Telephone banking self service

Quickly and easily do everyday banking with our automated telephone banking service.

Call us

24 hours, 7 days a week

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Telephone banking guide

Use this simple guide to learn how to do everyday tasks via our automated telephone banking service.

Learn more about telephone banking

Important information