Account Authority | Giving someone access to your accounts - NAB

What is Account Authority

An Account Authority allows you to appoint someone as an 'authorised person(s)' to access and operate your NAB account. For example, in person at our branches, over the phone, or via NAB Internet Banking or Telephone Banking.

Authority to access accounts

There are different levels of access you can grant to someone.

Transact Authority

Transact only allows someone to operate and transact on the available balance in your account. This includes making withdrawals in branch, transferring funds in NAB Internet and Telephone Banking or making payments. It also allows them to complete general servicing tasks, such as amending statement cycles, establishing periodical payment/direct debits request etc.

Transact & Amend Authority

Transact & Amend allows someone to ‘Transact’ plus make changes to the Account Authority in the future. This includes adding, updating or removing other authorised person(s) and changing authority rules.

View Only Access

View Only Access allows someone to view your account in NAB Internet Banking or the NAB app using an additional NAB ID issued to them. However, they won’t be able to complete payments, transfers or any changes alone.

Individuals must be authorised by Account Owners by completing the NAB Internet Banking and Telephone Banking Authorised User Access form (PDF, 110KB).

NAB Connect uses a separate authorisation and transfer limit model. Authorised persons with Transact or Transact & Amend authority do not have the ability to access NAB Connect unless granted separately. For more information, visit our page on the different user types in NAB Connect.

 

Setting up Account Authorities

When to consider providing Account Authority

There are a number of reasons when you might need to give someone else access to your account, this includes:

  • Individuals who may need to add another person to help manage day-to-day banking transactions on your behalf, or if you’re a parent you can help manage your child’s banking.
  • Business accounts that are owned by the business entity. The business may need to add authorised individuals who can manage transactions on its behalf, such as Directors, Trustees, or other authorised employees.

If you need, you can cancel or remove an authorised person’s access at any time.

What to keep in mind

Authorised persons are specific to the account you choose. An individual is granted either ‘Transact’ only, or ‘Transact & Amend’ authorisation on the account with an additional NAB ID.

By authorising access to your money and financial affairs, you may increase your exposure to the risk of financial abuse and fraud. It’s important that you only give authority to someone you trust and who will look out for your best interests, and should only provide access to your accounts if you fully understand the nature and implication of the authority you’re giving.

An authorised person will have access to your full available balance, and you are liable for any transactions they undertake. It is important that you inform NAB when you no longer want an authorised person to have access to your account.

How to set up an Account Authority

As the account owner, you must initially request and complete an Account Authority form. If you’re a personal customer, you can request the form by visiting your nearest branch. Business customers can call us on 13 10 12 or contact your business banker.

Once received, you will be able to wet sign or electronically Docusign and return to NAB for processing.

Get in touch

Personal banking

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Business banking

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Within Australia:13 10 12

Overseas: +61 3 8641 9083

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Important information

The information on this page is intended to only provide a high-level overview of what account authorities are and how they work. The information is not complete and may not be relevant to your specific situation. You may contact NAB for more information or if you have questions specific to your situation.