Account Authority | Giving someone access to your accounts - NAB
What is Account Authority
An Account Authority allows you to appoint someone as an 'authorised person(s)' to access and operate your NAB account. For example, in person at our branches, over the phone, or via NAB Internet Banking or Telephone Banking.
Authority to access accounts
There are different levels of access you can grant to someone.
Transact Authority
Transact only allows someone to operate and transact on the available balance in your account. This includes making withdrawals in branch, transferring funds in NAB Internet and Telephone Banking or making payments. It also allows them to complete general servicing tasks, such as amending statement cycles, establishing periodical payment/direct debits request etc.
Transact & Amend Authority
Transact & Amend allows someone to ‘Transact’ plus make changes to the Account Authority in the future. This includes adding, updating or removing other authorised person(s) and changing authority rules.
View Only Access
View Only Access allows someone to view your account in NAB Internet Banking or the NAB app using an additional NAB ID issued to them. However, they won’t be able to complete payments, transfers or any changes alone.
Individuals must be authorised by Account Owners by completing the NAB Internet Banking and Telephone Banking Authorised User Access form (PDF, 110KB).
NAB Connect uses a separate authorisation and transfer limit model. Authorised persons with Transact or Transact & Amend authority do not have the ability to access NAB Connect unless granted separately. For more information, visit our page on the different user types in NAB Connect.
Setting up Account Authorities
Help and support
We have a range of useful guides and tools if you need more support.
Get in touch
Personal banking
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia: 13 22 65
Overseas: +61 3 8641 9083
Business banking
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Within Australia:13 10 12
Overseas: +61 3 8641 9083
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Important information
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The information on this page is intended to only provide a high-level overview of what account authorities are and how they work. The information is not complete and may not be relevant to your specific situation. You may contact NAB for more information or if you have questions specific to your situation.