Your NAB ID explained

Why do I have more than one NAB ID?

There are several reasons that you might have more than one NAB ID. Every customer has their own individual NAB ID (your Personal Primary NAB ID), which you can use to access accounts and cards in your name, update your personal details and much more.

Key NAB ID types include:

• Personal Primary NAB ID: This is the individual NAB ID given to you to manage your personal accounts, cards and your personal details.
• Personal Additional NAB ID: An Additional NAB ID may be issued to you to replace your Primary ID or if you require to give access to someone else to manage your accounts, for example under a Power of Attorney arrangement.
• Business Primary NAB ID: Every business will be issued one Business Primary NAB ID. This is used to view and manage accounts owned by the business and manage business details.
• Business Additional NAB ID: A business may be issued additional NAB IDs for every person who can view and manage the accounts on behalf of the business.

You can also have third-party access to another account set up on your Personal Primary NAB ID. This is used to view either your business or other personal accounts that aren't owned by yourself.

Business customers

If you have a business profile or have internet banking access to a business, partnerships or social clubs you will receive a Business NAB ID. This will be given to you in person by your business banker or over the counter at a branch. It will give you internet banking access according to the limitations set up by your banker.

Keep in mind, if you have a business debit or credit card under your name, you’ll only be able to access the card controls through your personal internet banking. Business NAB IDs also cannot be found in the NAB app.

Broker customers

If you have a NAB loan that was applied through a broker and existing accounts that are separate from the broker introduced accounts, you may have two NAB IDs. In some cases, these two profiles can be merged. If you would like to find out if your profiles can be merged, you can contact us.

Joint accounts

If you have a joint account, you can’t share your NAB ID with the other account holders. All account holders will receive their own NAB ID to register and access internet banking.

NAB Internet Banking functions available for different NAB ID types

This table outlines the functions available to customers in NAB Internet Banking for different NAB ID types.

* For personal NAB ID users, this function can be found by searching for “Tax invoice” via the magnifying glass icon.