Before you start

Helpful information for closing your credit card account.

Payout figure

A payout figure is provided when processing your closure request and is valid for that day. Your payout figure is your outstanding balance plus pending transactions, any disputed transactions that aren’t resolved in your favour, interest, fees and charges. If you’re unable to pay in full on this day, you’ll need to contact us to get an updated figure. The terms and conditions for your NAB credit card will continue to apply until you've repaid all amounts owing and cancelled or modified your recurring payments.

If your account is in credit, we’ll request your account details to return the funds to you after interest, fees and pending transactions are applied to your account.

Change your recurring payments

If you have recurring payments, you’ll need to talk to the merchant to change them to a different card or stop them. Depending on how the merchant charges your account, these transactions may still be processed after your account is closed – and you’ll still need to pay any amounts charged to your account (including any associated fees and interest).

A recurring payment is an agreement you have made directly with a merchant, authorising a payment to be paid from your credit card account by giving them your card number, expiry date and CVV number. Examples of a recurring payment include gym memberships and subscription services (e.g. Netflix, News Corp, etc.).

Cancel any future card payments

Make sure to cancel any future card payments set up through BPAY®, internet banking and/or the NAB app.

Access to your linked transaction account

If you use your credit card to access your transaction account and don’t have a NAB Visa Debit card, you’ll need to order one to continue to access your funds. You can apply online for a NAB Visa Debit card or visit your nearest branch.

Check your rewards points

If you have a Qantas, Velocity or Flybuys rewards card, any reward points not credited when you close the account will be forfeited (including points earned in the current statement period).

NAB Rewards Points already credited won’t be impacted when you close your account, but you’ll need to redeem these within 60 days of closure.

NAB recommends you consider the NAB Credit Card and Rewards terms and conditions before closing your account.

Steps to close your credit card account

If you’re the primary cardholder, you can close your credit card account in the NAB app or in NAB Internet Banking. Alternatively, you can call us on 13 22 65  (or +61 3 8641 9886 from overseas) between 8:00am to 7:00pm Monday to Friday, or 09:00am to 06:00pm on Saturday and Sunday (AEST/AEDT).

Choose a platform

NAB app

Please ensure you have downloaded the latest version of the NAB app before following these instructions.

  1. Log into the NAB app on your device.
  2. If using an Android phone, tap the Menu icon.
  3. Select Cards (or My Cards in Android).
  4. Tap the card you want to close.
  5. Scroll down and tap Close your credit card account.
    If you are not eligible to close your credit card account via the NAB app, you will be taken to NAB Messaging to continue with your account closure.
  6. Read the information on the screen, then tap Continue with account closure.
    If applicable, take note of the payout amount.
  7. Select your reason for closure, then tap Continue.
  8. Review your account closure details, then tap Submit request.
  9. Read the information on the screen, then tap Done.

If you have a final balance outstanding, tap Continue to payment information.

Your closure request has been successfully submitted. 

NAB Internet Banking

When using NAB Internet Banking, you can close your account through NAB Messaging.

  1. Log into NAB Internet Banking.
  2. Select the Chat icon. This will launch a secure chat.
  3. Type in ‘close credit card’ to be connected with a NAB representative who can help you.

What happens next?

Once your credit card closure request has been processed:

  • You’ll still be able to see your account in NAB Internet Banking and the NAB app for three to six months after the balance is paid. This is so you can continue to access your transaction and payment history.
  • If you have an outstanding balance, we’ll send you a statement each month where the account balance is $10 or more, or if any transactions have been processed since the last statement.
  • Interest will be charged on your balance until your final payment has been made, as per the terms and conditions of your account.
  • Any additional cards will also be cancelled and can no longer be used. Make sure you destroy your card and any additional cards immediately.
  • You’ll no longer be able to use the card set up in your digital wallet.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

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Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.