Before you start

Helpful information for closing your credit card account.

Payout figure

A payout figure is provided when processing your closure request and is valid for that day. Your payout figure is your outstanding balance plus pending transactions, any disputed transactions that aren’t resolved in your favour, interest, fees and charges. If you’re unable to pay in full on this day, you’ll need to contact us to get an updated figure. The terms and conditions for your NAB credit card will continue to apply until you've repaid all amounts owing and cancelled or modified your recurring payments.

If your account is in credit, we’ll request your account details to return the funds to you after interest, fees and pending transactions are applied to your account.

Recurring payments

If you have recurring payments, you’ll need to talk to the merchant to change them to a different card or stop them. Depending on how the merchant charges your account, these transactions may still be processed after your account is closed – and you’ll still need to pay any amounts charged to your account (including any associated fees and interest).

A recurring payment is an agreement you have made directly with a merchant, authorising a payment to be paid from your credit card account by giving them your card number, expiry date and CVV number. Examples of a recurring payment include gym memberships and subscription services (e.g. Netflix, News Corp, etc.).

Linked transaction account

If you use your credit card to access your transaction account and don’t have a Visa Debit card, you’ll need to order a debit card to continue to access your funds. You can apply online for a NAB Visa Debit card, opens in new window or visit your nearest branch.


If you have a Qantas, Velocity or flybuys rewards card, any reward points not credited when you close the account will be forfeited (including points earned in the current statement period).

NAB Rewards Points already credited won’t be impacted when you close your account, but you’ll need to redeem these within 60 days of closure.

NAB recommends you consider the NAB Credit Card and Rewards terms and conditions before closing your account.

Steps to close your credit card account

If you're the primary cardholder, you can close your account through Live Chat in NAB Internet Banking or the NAB app.

Choose a platform

NAB app

  1. Log into the NAB app
  2. Select the Chat icon in the top right-hand corner of the Accounts screen. This will launch a secure chat.
  3. Type in ‘Close credit card’, and then select Chat with a specialist. 

NAB Internet Banking

  1. Log into NAB Internet Banking
  2. Select the Chat icon in the bottom right-hand corner of the page. This will launch a secure chat.
  3. Type in ‘Close credit card’, and then selec Chat with a specialist to be connected with a NAB representative who can help you.

Once your credit card closure request has been processed:

  • You’ll still be able to see your account in NAB Internet Banking and the NAB app for three to six months after the balance is paid. This is so you can continue to access your transaction and payment history.
  • Any additional cards will also be cancelled and can no longer be used. Make sure you destroy your card and any additional cards immediately.
  • You’ll no longer be able to use the card set up in your digital wallet.

You’ll continue to be charged interest on your balance until your final payment has been made, as per the terms and conditions of your account.

Don’t forget to cancel any future payments to your card that you may have set up through BPAY, internet banking and/or the NAB app once you’ve asked us to close your credit card account.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

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