Financial Services Guide

Our Financial Services Guide (FSG) is an important document which provides you with information to help you decide whether to use our products and services. It provides information about:

  • the types of financial products that we’re authorised to provide
  • how we and our agents are paid in relation to providing these services
  • our internal and external complaints handling and dispute procedures, and how you can use them.

Terms and conditions and product disclosure statements

A terms and conditions document or a product disclosure statement provides information about a product including key features, benefits, risks and the associated costs and fees.

Business bank accounts

Commercial cards

Business lending

Business banking services

International transfers

Business banking fees and charges guide

This guide covers fees that may apply to a range of our business banking products and services. It forms part of the terms and conditions for these products.

Business interest rates

Find the interest rates for our business products including business loans and business cards.

Business forms

Access some of our commonly used business forms.


Get in touch

Contact us

Visit our business banking contact page for how-to-guides and FAQ’s, as well as contact numbers.

Visit a NAB business banking centre

Let our business banking specialists help you in person.


If there’s something we can improve or you’re not satisfied with, it’s important that you let us know so we can work to make it better.

Important information