Manage your transaction or savings account

You can set up periodic payments from your account to go out daily, weekly, fortnightly or monthly. This can be done in NAB Internet Banking or the NAB App.

Add a personal overdraft to your account

You might want to add a personal overdraft facility to your account. This is a credit facility that lets you withdraw extra funds, up to an agreed limit, when you need to (note: we charge an overdraft line fee every six months, based on your overdraft limit, and charge interest on overdraft funds that you use.)

You can apply for a personal overdraft on most of our transaction accounts. Find out more.

Withdrawing funds beyond your limit

If you try to make a transaction that'll overdraw your account (or exceed your agreed overdraft limit), we may honour or decline the transaction.

We've abolished fees for overdrawn accounts, but if we let the transaction go through you might be charged interest (at our default rate) for the overdrawn amount. You have seven days to return the overdrawn amount to your account.

Any sort of debit can overdraw your account, including any fees that we charge you.

Tips for avoiding overdrawing:

• Check your account balance regularly. Remember that your balance can take a while to update after some transactions, like withdrawals on non-NAB ATMs.
• Know when direct debits or periodic payments are due from your account. It can help to time them to go out just after your pay comes in.
• If you write cheques, make sure you have the funds to cover every cheque you write, and watch your balance to see when it's presented.
• If you receive cheques, wait for them to clear before you spend the funds. This can take a few days after you bank the cheque.

The difference between direct debits and recurring payments

Regular payments from a deposit account, such as your transaction account, are called direct debits. While regular payments from your debit card or credit card are called recurring payments.

How to change a direct debit

To change a direct debit from an account held with another financial institution (i.e. not NAB) to your NAB account, please refer to our Switching made easy guide (PDF 266KB).

How to cancel a direct debit

To cancel a direct debit from your NAB account, call us on 13 22 65 or visit your nearest NAB branch. You’ll be asked to complete and submit a Direct debit cancellation request form (PDF 220KB) which we will promptly process.

For help completing this form, call us on 13 22 65 or visit your nearest branch. It may also be a good idea to contact the company that you have the direct debit arrangement with, to ensure no further direct debits are processed.

If you want to see your latest transactions you can always check an up-to-date transaction history in NAB Internet Banking, the NAB App or NAB Telephone Banking.

Get NAB Smart Statements online

If you use NAB Internet Banking you're already receiving NAB Smart Statements online. These are exact copies of your paper statements. You can choose to stop receiving paper statements.

Change your statement cycle

If you want to receive statements more or less often, talk to us about changing your statement cycle. Visit any branch or call us on 13 22 65 from 8am - 7pm Mon-Fri, or 9am - 6pm on weekends (AEST/AEDT).

How often will I receive statements?

Unless you’ve requested otherwise, for most accounts with NAB Visa Debit cards, we'll send you statements every two months (some older accounts receive statements every six months).

We send statements for NAB Smart Reward Saver and NAB Smart Junior Saver accounts every four months.

Otherwise, you'll receive a statement every six months.

Our Travel centre covers all your options for taking money with you when you go overseas (as well as accessing and managing your accounts while you're away).

From your options for taking money with you overseas to accessing and managing your accounts while abroad, our travel and international section has got you covered.

You can used your NAB Visa Debit card overseas, wherever Visa is accepted. NAB Visa Debit cards work at most overseas ATMs – just look for the PLUS sign.

Fees

When using your NAB Visa Debit card overseas, fees may apply. Refer to nab.com.au/fees for more information.

If you need a cheque book and you haven't had one for your account before, call us on 13 22 65 from 8am - 7pm Mon-Fri, or 9am - 6pm on weekends (AEST/AEDT) .

You can write an unlimited number of cheques at no extra cost with NAB Classic Banking, NAB Cash Manager or a NAB Retirement Account.

Remember to budget for every cheque that you write. It can take a while for people to bank cheques, so leave enough available funds.

Replacement cheque books

If you've finished your cheque book and you need another one, you can order replacements in NAB Internet Banking. Look in the Account info menu.

Or you can call us on 13 22 65 from 8am - 7pm Mon-Fri, or 9am - 6pm on weekends (AEST/AEDT).

If you’d like to close your account please visit a NAB branch, or call us on 13 22 65 from 8am - 7pm Mon-Fri, or 9am - 6pm on weekends (AEST/AEDT).