From June 2020, customers will no longer receive an email or letter advising them if their direct credit, direct debit or periodical payment hasn’t been paid. Customers will need to monitor their payments through NAB Internet Banking, NAB app, NAB Connect or by looking at their statements for any payment failures.
Target Market Determinations for these products are available at nab.com.au/TMD.
You can set up periodic payments from your account to go out daily, weekly, fortnightly or monthly. This can be done in NAB Internet Banking or the NAB App.
If you try to make a transaction that'll overdraw your account (or exceed your agreed overdraft limit), we may honour or decline the transaction.
We've abolished fees for overdrawn accounts, but if we let the transaction go through, you might be charged interest (at our default rate) on the overdrawn amount for the period of time your account remains overdrawn. It’s important that you monitor your account to ensure it does not become overdrawn as you have seven days to return the overdrawn amount to your account. Any sort of debit can overdraw your account, including any fees that we charge you.
Tips for avoiding overdrawing:
Regular payments from a deposit account, such as your transaction account, are called direct debits. While regular payments from your debit card or credit card are called recurring payments.
To change a direct debit from an account held with another financial institution (i.e. not NAB) to your NAB account, please refer to our Switching made easy page.
You can request NAB to cancel your Direct Debits. Learn more about cancelling direct debits.
If you want to see your latest transactions you can always check an up-to-date transaction history in NAB Internet Banking, the NAB App or NAB Telephone Banking.
If you use NAB Internet Banking you're already receiving NAB online statements. These are exact copies of your paper statements. You can choose to stop receiving paper statements.
If you want to receive statements more or less often, talk to us about changing your statement cycle. Visit any branch or call us on 13 22 65 from 8am - 7pm Mon-Fri or 9am - 6pm Sat-Sun (AEST/AEDT).
Unless you’ve requested otherwise, for most accounts you'll receive a statement every six months.
Our Travel centre covers all your options for taking money with you when you go overseas (as well as accessing and managing your accounts while you're away).
From your options for taking money with you overseas to accessing and managing your accounts while abroad, our travel and international section has got you covered.
You can use your NAB Visa Debit card overseas, wherever Visa is accepted. NAB Visa Debit cards work at most overseas ATMs – just look for the PLUS sign.
When using your NAB Visa Debit card overseas, fees may apply. Refer to nab.com.au/fees for more information.
If you need a cheque book and you haven't had one for your account before, call us on 13 22 65 from 8am - 7pm Mon-Fri or 9am - 6pm Sat-Sun (AEST/AEDT) .
You can write an unlimited number of cheques at no extra cost with NAB Classic Banking, NAB Cash Manager or a NAB Retirement Account.
Remember to budget for every cheque that you write. It can take a while for people to bank cheques, so leave enough available funds.
If you've finished your cheque book and you need another one, you can order replacements in NAB Internet Banking. Look in the ‘Accounts’ menu and under ‘Services’ select ‘Re-order book’.
Or you can call us on 13 22 65 from 8am - 7pm Mon-Fri or 9am - 6pm Sat-Sun (AEST/AEDT).
The quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app.
If you need further support, please find your closest branch or give us a call on 13 22 65 or +61 3 8641 9083 if you’re overseas.
You’ll now be redirected from NAB to an external site.
NAB doesn’t accept responsibility for the operation of the website you’re being redirected to.
