Credit card account changes

Changing your contact details

You can update your contact like your address or telephone number:

Through NAB Internet Banking

  1. Login to NAB Internet Banking.
  2. Go to Settings/Mailbox.
  3. Click on My details.

To update via NAB Internet Banking, you’ll need to register for SMS Security first.

By phone

To update your details over the phone, you can call us on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT). From overseas, please call +61 3 8641 9083.

At any NAB branch

Visit your closest NAB branch to make a repayment in person.

By fax or post

Print off and fill out the Change of contact details form (PDF, 261KB). Then

  • fax to 1300 363 689, or
  • post to:
    • Consumer and Commercial Cards, Reply Paid 9992, Melbourne VIC 8060

Changing your credit card account name

To change the name on the credit card you’ll need to visit a branch. You’ll need to provide proof of identity. Suitable ID includes their passport, birth certificate, or driver's license and Medicare card.

Adding additional cardholders

You can add an additional cardholder to your NAB credit card account for no additional charge.

The additional cardholder gets a card(s) and PIN(s) that gives them access to your credit card account, and any other accounts that you’ve linked to it. As the primary cardholder, you’re responsible for all use of the account, including transactions made by the additional cardholder.

Before adding an additional cardholder, familiarise yourself with the following:

  • If you already have an additional cardholder, you’ll need to arrange for them to be removed first.
  • An additional cardholder must be at least 16 years old.
  • It can take up to two weeks to add the additional cardholder to your account. As you're the primary cardholder, we'll send the new card to your address or nominated branch.
    • If the additional cardholder isn't already a NAB customer they’ll need to visit a branch to provide proof of identity. Suitable ID includes their passport, birth certificate, or driver's license and Medicare card.
  • The additional cardholder will be able to view and manage the card(s) through the NAB App and NAB Internet Banking. If you request that the additional cardholder has access to your credit card account in NAB Internet Banking, they’ll be able to view your credit card transactions.

Via the NAB App

The easiest way to add an additional cardholder is through the NAB App:

1) Login to the NAB App and select My cards.

2) Select your card.

3) Scroll to Manage my card, select Add an additional cardholder.

Through NAB Internet banking

  1. Log into NAB Internet Banking (on your desktop).
  2. Go to My Cards.
  3. Click on Manage my card.
  4. Add additional cardholder.

Other ways to add an additional cardholder

Print off and fill out the Additional cardholder request form (PDF, 272KB). Return it to us:

Removing additional cardholders

Give us a call on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT) - we’ll get them removed immediately.

If possible, you’ll need to retrieve the cards from your additional cardholder and destroy them by cutting through the chip, magnetic strip and security code.

SWITCHING TO ANOTHER NAB CREDIT CARD

To change from one NAB credit card to another, we can help you. Contact us:

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT)
  • in person at any NAB branch.


Answer a few simple questions to help you find out which credit card is best for you.

For more information, check out changing your credit card to suit your needs or you can view our credit cards.

Changing your credit card limit

To find out how to either increase or decrease your credit card limit check out our guide to credit card limits.

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)