Credit card account changes

Changing your contact details

You can update your contact information like your address or telephone number:

Through the NAB Mobile app

  1. Log in to the NAB app
  2. Go to More
  3. Click on My details
  4. Update your details.

Through NAB Internet Banking

  1. Login to NAB Internet Banking
  2. Go to Settings/Mailbox
  3. Click on My details
  4. Update your details.

To update these details you’ll need to register for SMS Security first.

By phone

To update your details over the phone, you can call us on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT). From overseas, please call +61 3 8641 9083.

At any NAB branch

Visit your closest NAB branch.

Changing your credit card account name

To change the name on the credit card you’ll need to visit a branch. You’ll need to provide proof of identity. Suitable ID includes passport, birth certificate or driver's license and Medicare card.

Adding additional cardholders

You can add an additional cardholder to your NAB credit card account for no additional charge.

The additional cardholder gets a card and PIN that gives them access to your credit card account, and any other accounts that you’ve linked to it. As the primary cardholder, you’re responsible for all use of the account, including transactions made by the additional cardholder.

Before adding an additional cardholder, please be aware of the following:

  • If you already have an additional cardholder, you’ll need to arrange for them to be removed first.
  • An additional cardholder must be at least 16 years old.
  • It can take up to two weeks to add the additional cardholder to your account. As you're the primary cardholder, we'll send the new card to your address or nominated branch.
    • If the additional cardholder isn't already a NAB customer they’ll need to visit a branch to provide proof of identity. Suitable ID includes their passport, birth certificate or driver's license and Medicare card.
  • The additional cardholder will be able to view and manage the card through the NAB app and NAB Internet Banking. If you request that the additional cardholder has access to your credit card account in NAB Internet Banking, they’ll be able to view your credit card transactions.

Via the NAB app

The easiest way to add an additional cardholder is through the NAB app:

1) Log in to the NAB app and select My cards.

2) Select your card.

3) Scroll to Manage my card, select Add an additional cardholder.

Through NAB Internet banking

  1. Log into NAB Internet Banking (on your desktop).
  2. Go to My Cards.
  3. Click on Manage my card.
  4. Add additional cardholder.

Other ways to add an additional cardholder

Print off and fill out the Additional cardholder request form (PDF, 272KB). Return it to us:

Removing additional cardholders

Give us a call on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT) - we’ll get them removed immediately.

If possible, you’ll need to retrieve the cards from your additional cardholder and destroy them by cutting through the chip, magnetic strip and security code.

SWITCHING TO ANOTHER NAB CREDIT CARD

If for any reason your card isn’t right for you, we have a range of credit cards with varying features and benefits. We’ll be happy to talk to you about switching your card:

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT)
  • in person at any NAB branch.


If you'd like to have a look at what's available, you can compare from our range of credit cards to choose one that suits your needs.

Changing your credit card limit

To find out how to either increase or decrease your credit card limit check out our guide to credit card limits.

Closing your credit card account

Things to consider before you close your account

If you have a rewards card, any reward points not credited when you close the card will be forfeited (including points earned in the current statement period). NAB Rewards points won’t be affected, but you need to redeem these within 60 days of closure.

Once we’ve closed the account, you’ll still be able to see it in NAB Internet Banking for 3 to 6 months. This is so you can still access your transaction and payment history, should you need to.

To close your credit card

Send us a secure message via NAB Internet Banking. Just login, go to ‘Setting/Mailbox’ and click on ‘Create secure message’. Follow the prompts to select ‘credit card’ and ‘card closure’ as reasons for the contact. Then you’ll be able to select the account you wish to close.

Alternatively, call us on 13 22 65 from 8am – 5.45pm Mon-Fri (AEST/AEDT) or +61 3 8641 9083 if you’re overseas.

What you’ll need to do after we’ve closed the account

1. Pay off the card completely. This includes interest, fees and charged. You’ll continue to receive a monthly statement until the balance is fully paid off.

2. Check for any direct debits you might have set up on the card (and additional card), and get in touch with the merchants to change your details. Destroy your card (and any additional card) by cutting through the chip, magnetic strip and security code.

Important information

NAB recommends you consider the Internet Banking terms and conditions document before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB [Mobile Banking] app is compatible with AndroidTM OS 4.4 and above, and iOS 9 or later.

Android is a trademark of Google LLC.

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)