Contact us - Credit debit cards

The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. 

NAB app

1. Open the NAB app
2. Go to Cards and select your card.
3. Select ‘Replace your card’ and on the next screen ‘Block and replace card’.

NAB Internet Banking

1. Log into Internet Banking
2. Go to Cards and select the card you want to block
3. In the ‘Manage your card’ section, select ‘Block and replace card’.

You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.

NAB app

1. Login to the NAB app.
2. Select the account you used for the transaction.
3. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.

NAB Internet Banking

1. Login to NAB Internet Banking
2. Select the account you used for the transaction
3. Scroll until you find the transaction you’re looking for
4. Click on the arrow to reveal more information about the transaction
5. Still don’t recognise the merchant? Select the Something’s not right button for more information.

Still need to dispute your transaction? View our online process for disputing a transaction .

You can request a replacement card in the NAB app or Internet banking.

NAB app

1. Open the mobile app
2. Go to Cards and select your card.
3. Select Replace your card. On the next screen select the Replace damaged card option.

NAB Internet Banking

1. Log into Internet Banking and select Cards.
2. In the ‘Manage your card’ section, select ‘Replace damaged card’.

Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

Easily activate your card in the NAB App or Internet Banking.

NAB app:

1.  Download the latest version, login and head to Cards
2. Tap on your new card highlighted Activate
3. Follow the prompts to activate your card and set your PIN

Internet banking

1. Login and head to Cards
2. Click on your new card highlighted Activate
3. Follow the prompts to activate your card and set your PIN

If you’re the primary cardholder, the quickest and easiest way to close your account is through NAB Messaging in Internet Banking or the NAB app. Find out more about closing your credit card account.