Contact us - NAB credit and debit cards

The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. 

NAB app

1. Open the NAB app
2. Go to ‘My cards’ and select your card
3. Select ‘Replace your card’ and on the next screen ‘Block and replace card’.

NAB Internet Banking

1. Login to internet banking and select ‘My cards’
2. In the ‘Manage my card’ section, select ‘Block, unblock and replace my card’
3. Select ‘Misplaced card (temporary block)’ for the relevant card.

Easily activate your card in the NAB App or Internet Banking.

NAB app:

1. Download the latest version of the app, login and head to My cards
2. Tap on your new card highlighted Activate
3. Follow the prompts to activate your card and set your PIN

Internet banking

1. Login to Internet Banking and head to My Cards
2. Click on your new card highlighted Activate
3. Follow the prompts to activate your card and set your PIN

You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.

NAB app

1. Login to the NAB app.
2. Select the account you used for the transaction.
3. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.

NAB Internet Banking

1. Login to NAB Internet Banking
2. Select the account you used for the transaction
3. Scroll until you find the transaction you’re looking for
4. Click on the arrow to reveal more information about the transaction
5. Still don’t recognise the merchant? Select the Something’s not right button for more information
6. To submit a dispute through internet banking select Create a secure message and click the link to the dispute form.

Still need to dispute your transaction? View our online process for disputing a transaction .

You can request an increase or decrease to your personal credit card limit in the NAB app and internet banking.

NAB app 

1. Download the latest version of the NAB app
2. Go to the My cards menu
3. Select your card
4. Select Usage controls and then Change your credit limit.

NAB Internet Banking

1. Log into NAB Internet Banking
2. Go to the My cards menu
3. Select your card
4. Select Change my credit card limit.

Find more information about changing your credit limit.

You can request a replacement card in the NAB app or Internet banking.

NAB app

1. Open the mobile app
2. Go to My cards and select your card
3. Select Replace your card. On the next screen select the Replace damaged card option.

NAB Internet Banking

1. Login to internet banking and select My cards
2. In the Manage my card section, select Block, unblock and replace my card
3. Select Replace my damaged card for the relevant card..    

Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.