We’re here to help Contact us- credit and debit cards
Need to contact us about a credit or debit card? Get in touch with one of our card specialists or try self-servicing with our helpful information.Lost or stolen cards
| Report a lost or stolen card | Contact details | Contact hours |
|---|---|---|
| within Australia | Contact details 1800 033 103 | Contact hours 24 hours, 7 days |
| from overseas | Contact details +61 3 8641 9121 | Contact hours 24 hours, 7 days |
| Steps to block or replace a stolen card | Contact details | Contact hours |
Signature Cards
| All enquiries (lost & stolen, concierge etc.) |
Contact details | Contact hours |
|---|---|---|
| within Australia |
Contact details 1300 489 410 |
Contact hours 24 hours, 7 days |
| from overseas |
Contact details +61 3 9322 6624 |
Contact hours 24 hours, 7 days |
Platinum and Premium Cards
| All enquiries (lost & stolen, concierge etc.) | Contact details | Contact hours |
|---|---|---|
| within Australia | Contact details 1300 730 213 | Contact hours 24 hours, 7 days |
| from overseas | Contact details +61 3 9322 6625 | Contact hours 24 hours, 7 days |
New card enquiries
| Sales enquiries | Contact details | Contact hours |
|---|---|---|
| within Australia | Contact details 13 13 12 |
Contact hours
Mon-Fri 8am - 7pm (AEST/AEDT)
Sat 7am - 6pm (AEST/AEDT) Sun 9am - 6pm (AEST/AEDT) |
| Explore and apply for a credit card | Contact details | Contact hours |
| Explore and apply for a Visa debit card | Contact details | Contact hours |
General Enquiries
| All general credit and debit card enquiries | Contact details | Contact hours |
|---|---|---|
| within Australia | Contact details 13 22 65 |
Contact hours
Mon-Fri 8am - 7pm (AEST/AEDT)
Sat 7am - 6pm (AEST/AEDT) Sun 9am - 6pm (AEST/AEDT) |
| Send a secure message via Internet Banking | Contact details Log in to IB | Contact hours |
| Information about managing your credit card | Contact details | Contact hours |
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