Quick service guides

Save time waiting in a call queue.  Explore our most common credit card enquiries. 

Common credit card tasks

Use these how-to-guides for our most popular debit and credit card enquiries.

 

  • The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. 

    NAB app
    1. Open the NAB app
    2. Go to ‘My cards’ and select your card
    3. Select ‘Replace your card’ and on the next screen ‘Block and replace card’.
    NAB Internet Banking
    1. Login to internet banking and select ‘My cards
    2. In the ‘Manage my card’ section, select ‘Block, unblock and replace my card
    3. Select ‘Misplaced card (temporary block)’ for the relevant card.
  • Easily activate your card in the NAB App or Internet Banking.

    NAB app:
    1. Download the latest version of the app, login and head to My cards
    2. Tap on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN
    Internet banking
    1. Login to Internet Banking and head to My Cards
    2. Click on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN
  • You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.

    NAB app
    1. Login to the NAB app.
    2. Select the account you used for the transaction.
    3. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.
    NAB Internet Banking
    1. Login to NAB Internet Banking
    2. Select the account you used for the transaction
    3. Scroll until you find the transaction you’re looking for
    4. Click on the arrow to reveal more information about the transaction
    5. Still don’t recognise the merchant? Select the Something’s not right button for more information
    6. To submit a dispute through internet banking select Create a secure message and click the link to the dispute form.

    Still need to dispute your transaction? View our online process for disputing a transaction .

  • You can request an increase or decrease to your personal credit card limit in the NAB app and internet banking.

    NAB app 
    1. Download the latest version of the NAB app
    2. Go to the My cards menu
    3. Select your card
    4. Select Usage controls and then Change your credit limit.
    NAB Internet Banking
    1. Log into NAB Internet Banking
    2. Go to the My cards menu
    3. Select your card
    4. Select Change my credit card limit.

    Find more information about changing your credit limit.

  • You can request a replacement card in the NAB app or Internet banking.

    NAB app
    1. Open the mobile app
    2. Go to My cards and select your card
    3. Select Replace your card. On the next screen select the Replace damaged card option.
    NAB Internet Banking
    1. Login to internet banking and select My cards
    2. In the Manage my card section, select Block, unblock and replace my card
    3. Select Replace my damaged card for the relevant card..    

    Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

 

 

Related service tasks

Your enquiry may be related to an everyday banking task. You can manage these easily in the NAB app or via Internet banking.

New credit card enquiries

Interested in getting a new NAB credit card? Compare cards, find out what you could save with a balance transfer, or use our credit card selector tool to find the credit card best suited to your needs.

 

Contact us for credit and debit card general enquiries

Speak to a specialist for help with your credit or debit card.

 

Call us

Monday to Friday, 8am - 7pm (AEST/AEDT)
Saturday, 7am - 6pm (AEST/AEDT)
Sunday, 9am - 6pm (AEST/AEDT)

Within Australia: 13 22 65

Chat online

Get support from our Virtual assistant or connect with us on social media 24 hours a day, seven days a week.

Use the NAB virtual assistant

Chat via social media

 

Contact us about lost and stolen cards

Report a lost or stolen card.

 

Call us within Australia

24 hours, 7 days a week

      1800 033 103

Call us from overseas

24 hours, 7 days a week

      +61 3 8641 9121

Contact us for Signature card enquiries

For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards. 

 

Call us

24 hours, 7 days a week

Within Australia: 1300 489 410

Overseas: +61 3 9322 6624

Chat online

Get support from our virtual assistant or connect with us on social media 24 hours a day, seven days a week.

Use the NAB virtual assistant

Chat via social media 

Contact us for Platinum and Premium card enquiries

For enquiries and concierge services related to all NAB Platinum and Premium cards. 

 

Call us

24 hours, 7 days a week

Within Australia: 1300 730 213

Overseas: +61 3 9322 6625

Chat online

Get support from our virtual assistant or connect with us on social media 24 hours a day, seven days a week.

Use the NAB virtual assistant

Chat via social media 

Important information