Quick service guides

Save time waiting in a call queue.  Explore our most common credit card enquiries. 

 

Common credit and debit card tasks

Use these how-to-guides for our most popular debit and credit card enquiries.

 

  • The quickest way to report a lost or stolen card, or put a temporary block on your card, is through the NAB app or internet banking. 

    NAB app
    1. Open the NAB app
    2. Go to Cards and select your card.
    3. Select ‘Replace your card’ and on the next screen ‘Block and replace card’.
    NAB Internet Banking
    1. Log into Internet Banking
    2. Go to Cards and select the card you want to block
    3. In the ‘Manage your card’ section, select ‘Block and replace card’.
  • You can dispute a transaction in the NAB app or internet banking. Before disputing a transaction, check the details in the NAB app or internet banking. It may be a company that you know that is trading under a different name.

    NAB app
    1. Login to the NAB app.
    2. Select the account you used for the transaction.
    3. Scroll until you find the transaction you’re looking for and tap on the arrow to view Merchant Details.
    NAB Internet Banking
    1. Login to NAB Internet Banking
    2. Select the account you used for the transaction
    3. Scroll until you find the transaction you’re looking for
    4. Click on the arrow to reveal more information about the transaction
    5. Still don’t recognise the merchant? Select the Something’s not right button for more information.

    Still need to dispute your transaction? View our online process for disputing a transaction .

  • You can request a replacement card in the NAB app or Internet banking.

    NAB app
    1. Open the mobile app
    2. Go to Cards and select your card.
    3. Select Replace your card. On the next screen select the Replace damaged card option.
    NAB Internet Banking
    1. Log into Internet Banking and select Cards.
    2. In the ‘Manage your card’ section, select ‘Replace damaged card’.

    Your replacement card should be delivered within 5-7 days. You should destroy any damaged cards by cutting them in half, diagonally through the magnetic strip and chip once the new card has arrived.

  • Easily activate your card in the NAB App or Internet Banking.

    NAB app:
    1.  Download the latest version, login and head to Cards
    2. Tap on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN
    Internet banking
    1. Login and head to Cards
    2. Click on your new card highlighted Activate
    3. Follow the prompts to activate your card and set your PIN
  • If you’re the primary cardholder, the quickest and easiest way to close your account is through Live Chat in Internet Banking or the NAB app. Find out more about closing your credit card account.

New credit card enquiries

Interested in getting a new NAB credit card? Compare cards, find out what you could save with a balance transfer, or use our credit card selector tool to find the credit card best suited to your needs.

New credit card enquiries

Find out what you need to know when applying for a new credit card.

Resume a saved credit card application

Existing NAB customers who save their progress have 30 days to return and complete their application. To resume your application, make sure you have your NAB ID and mobile phone with you.

Find out more about resuming a saved application.

Unable to apply online?

If you’re unable to apply for this product online, you may visit a branch and a banker will assist you.

 

Contact us for credit and debit card general enquiries

Speak to a specialist for help with your credit or debit card.

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)
Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)

Closed on national holidays.

Within Australia: 13 22 65

Overseas: +61 3 8641 9083

Chat online

Our virtual assistant can help with most enquiries, or point you in the right direction if you need to contact us.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to chat to us.

Learn about our virtual assistant

Contact us about lost and stolen cards

Speak to us to report a lost or stolen card.

 

Call us within Australia

24 hours, 7 days a week - toll free

1800 033 103

Call us from overseas

24 hours, 7 days a week - toll free

+61 3 8641 9121

Contact us for Signature card enquiries

For enquiries and concierge services related to all NAB Rewards Signature and NAB Qantas Signature cards.

Call us

24 hours, 7 days a week

Within Australia: 1300 489 410

Overseas: +61 3 9322 6624

Chat online

Our virtual assistant can help with most enquiries, or point you in the right direction if you need to contact us.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to chat to us.

Learn about our virtual assistant

Contact us for Platinum and Premium card enquiries

For enquiries and concierge services related to all NAB Platinum and Premium cards.

Call us

24 hours, 7 days a week - toll free

Within Australia: 1300 730 213

Overseas: +61 3 9322 6625

Chat online

Our virtual assistant can help with most enquiries, or point you in the right direction if you need to contact us.

For questions about your NAB account, log into NAB Internet Banking or the NAB app to chat to us.

Learn about our virtual assistant

Important information