Lost or stolen cards

Lost or stolen cards
Report a lost or stolen card  Contact details Contact hours
within Australia Contact details 1800 033 103 Contact hours 24 hours, 7 days
from overseas Contact details +61 3 8641 9121 Contact hours 24 hours, 7 days
Steps to block or replace a stolen card Contact details
Contact hours

Signature Cards

Signature cards
All enquiries (lost & stolen, concierge etc.) Contact details

Contact hours
within Australia Contact details

1300 489 410
Contact hours 24 hours, 7 days
from overseas Contact details

+61 3 9322 6624
Contact hours 24 hours, 7 days

Platinum and Premium Cards

Platinum and premium cards
All enquiries (lost & stolen, concierge etc.) Contact details Contact hours
within Australia Contact details 1300 730 213 Contact hours 24 hours, 7 days
from overseas Contact details +61 3 9322 6625 Contact hours 24 hours, 7 days

New card enquiries

New card enquiries
Sales enquiries Contact details Contact hours
within Australia Contact details 13 13 12 Contact hours Mon-Fri 8am - 7pm (AEST/AEDT)

Sat 7am - 6pm (AEST/AEDT)

Sun 9am - 6pm (AEST/AEDT)

Explore and apply for a credit card Contact details
Contact hours
Explore and apply for a Visa debit card Contact details
Contact hours

General Enquiries

General enquiries
All general credit and debit card enquiries Contact details Contact hours
within Australia Contact details 13 22 65 Contact hours Mon-Fri 8am - 7pm (AEST/AEDT)

Sat 7am - 6pm (AEST/AEDT)

Sun 9am - 6pm (AEST/AEDT)

Send a secure message via Internet Banking Contact details Log in to IB Contact hours
Information about managing your credit card Contact details
Contact hours