Lost or stolen cards

Lost or stolen cards
Report a lost or stolen card  Contact details Contact hours
within Australia Contact details 1800 033 103 Contact hours 24 hours, 7 days
from overseas Contact details +61 3 8641 9121 Contact hours 24 hours, 7 days

Signature Cards

Signature cards
All enquiries (lost & stolen, concierge etc.) Contact details

Contact hours
within Australia Contact details

1300 489 410
Contact hours 24 hours, 7 days
from overseas Contact details

+61 3 9322 6624
Contact hours 24 hours, 7 days

Platinum and Premium Cards

Platinum and premium cards
All enquiries (lost & stolen, concierge etc.) Contact details Contact hours
within Australia Contact details 1300 730 213 Contact hours 24 hours, 7 days
from overseas Contact details +61 3 9322 6625 Contact hours 24 hours, 7 days

New card enquiries

New card enquiries
Sales enquiries Contact details Contact hours
within Australia Contact details 13 13 12 Contact hours Mon-Fri 8am - 7pm (AEST/AEDT)

Sat-Sun 9am - 6pm (AEST/AEDT)

General Enquiries

General enquiries
All general credit and debit card enquiries Contact details Contact hours
within Australia Contact details 13 22 65 Contact hours Mon-Fri 9am - 7pm (AEST/AEDT)

Sat 7am - 6pm (AEST/AEDT)

Sun 9am - 6pm (AEST/AEDT)

Send a secure message via Internet Banking Contact details Log in to IB Contact hours

Information about managing your credit card