Choose a device

 Select your preferred device for online banking, then follow the instructions to easily replace your card.

iOS

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap My cards in the bottom menu.

  • 3

    Step 3

    Tap the card you want to replace.

  • 4

    Step 4

    Tap Replace your card.

  • 5

    Step 5

    Tap Block and replace card to permanently block your card.

  • 6

    Step 6

    Read the message that pops up, then tap Confirm.

  • 7

    Step 7

    Check your delivery address, then tap Confirm.

  • Complete

    Your replacement card will arrive in 3-5 business days. Tap Ok to close.

Android

  • 1

    Step 1

    Log into the NAB app on your device.

  • 2

    Step 2

    Tap the menu icon in the top left.

  • 3

    Step 3

    Tap My cards in the menu list.

  • 4

    Step 4

    Tap the card you want to replace.

  • 5

    Step 5

    Tap Replace your card.

  • 6

    Step 6

    Tap Block and replace card to permanently block your card.

  • 7

    Step 7

    Read the message that pops up, then tap Confirm.

  • 8

    Step 8

    Check your delivery address, then tap Confirm.

  • Complete

    Your replacement card will arrive in 3-5 business days. Tap Ok to close.

Remember, you can place a temporary block on your misplaced card while you search for if before you request a replacement.

Other recommended guides

Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.

More help and support

Use our helpful guides, FAQs and support services to help manage all of your banking more easily.

NAB Internet Banking and NAB app

These products are issued by National Australia Bank Limited.

NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.

The NAB Mobile Banking app is compatible with Android OS  7.0 and above, and iOS 11.0 or later. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.