Improving financial equality and resilience: Social Action

We work with Good Shepherd Microfinance to provide loans to those in financial hardship. But we also dig deeper to understand its causes so we can offer more than money.

Putting safe and affordable finance in reach for all Australians.

In Australia, over 2.4 million people aged 18 and over are experiencing severe or high financial stress while 69.5% of Australian adults are facing some level of financial stress or vulnerability. As a financial institution, it’s our role to help our customers, people and community and help improve their financial inclusion and resilience.

For over a decade, we've partnered with Good Shepherd Microfinance to provide financial products and services to those excluded from mainstream finance. We do this in a number of ways:

We’ve continued to grow our microfinance offering in partnership with Good Shepherd Microfinance; focusing on providing more Australians and New Zealanders access to financial products and services.
Our world leading hardship assistance team, NAB Assist, continues to help our customers experiencing financial hardship improve their situation and give them the financial counselling and support as needed.
We’ve piloted a ‘Hardship Bond’ to assist customers having difficulty making repayments through incentivising debt reduction.
We continue to invest in research and partnerships to better understand root causes of financial hardship and how to best help people.

Learn more about how NAB supports financial resilience.

Important information

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.