Sarah fosters kittens through rescue organisations to give them a chance to thrive.
Name: Alejandra Larrosa
Your role: Associate, Knowledge Management
Region: Docklands, Victoria
What’s your story?
Our path in life is so unpredictable. Completing a Science and Psychology Degree in my twenties and ending up having a career in Banking is a twist I did not see coming. Eight years ago I re-entered the workforce and I started as a teller at the NAB St Albans branch after having children. I am now an Associate in Knowledge Management specialising in Sales and Retention.
I support and maintain NABit to reflect changes to process, policy, compliance matters including systems as a result implemented initiatives. Keeping content updated and communicating these changes to bankers is my focus and I take it seriously as I want to make sure that the customer is getting the best service possible from our bankers.
How have you made a difference?
Being a single mum does not stop me from having ambitious dreams. NAB has always been supportive and flexible with work arrangements when I have had to put my family first and I’m very appreciative. Thanks to NAB, I have been able to provide for my children, buy my own home and pursue with my career aspirations.
What are you passionate about?
My love of writing extends to my personal life. In my spare time, I write food reviews for The Australian Times. Thanks to the NAB volunteer program I have been able to volunteer for the Variety Club of Australia for the last 6 years. I attend the “Christmas Party for Very Special Kids” every year and invite my co-workers to attend this amazing event. Bringing smiles to children makes it all worthwhile.