Katrina loves to back her customers.
Name: Con Pavlidis
Your role: Branch Manager, Collins Street Branch Melbourne
Region: Melbourne, Victoria
What’s your story?
I have been working as a Branch Manager at NAB for nearly seven years now and previously I was employed by Myer. My greatest achievement so far at NAB was becoming the Branch Manager at our Brimbank branch. I built an entirely new and successful team while continuing to deliver for our customers and exceeding their expectations wherever possible.
How have you made a difference?
The skills and leadership qualities that I developed during my 13 years working at Myer helped me enormously in my transition to NAB. I have quite a structured approach when it comes to completing task and in my mind, I apply a sunset clause when dealing with issues. I work hard to motivate the people I work with and to inspire them to achieve even more. I consider myself a strong advocate for NAB.
What are you passionate about?
I get a real buzz from helping customers and creating positive experiences for them, especially when we are assisting them with some of the biggest financial decisions of their lives. I believe that listening to and supporting our customers is incredibly important, so that they understand how much we value them. Another area that I gain great satisfaction from is coaching and developing my staff; watching them advance their careers gives me great pleasure.