Meet Dehong

Name: Dehong Chen

Your role: Senior Analyst, Reconciliations & Value Control

Region: Docklands, Victoria

What’s your story?

I came to Melbourne in 1997 as a Research Assistant in Chemical Engineering at the University of Melbourne. Five years later I joined NAB as a graduate after obtaining my Masters degree in IT from RMIT. I learned programming and data analysis skills in technology supporting Global Data Warehouse (GDW). Later, I joined the Finance Date Profiling team and data reconciliation and controls became my main focus. I am very fortunate to have the opportunity to deal with data across various banking platforms and from different angles. Certainly, there are challenging moments when urgent and complex reconciliation issues needed to be resolved within a short period of time. But I feel that remaining clam, applying logical thinking and making decisions based on fact are key for success. Regardless of whether I’m involved in the project or BAU space, I am always aiming for 100% accuracy to meet risk, auditing and external reporting requirements.

How have you made a difference?

In my 16 years at NAB I have been lucky enough to have been involved in various major projects across many systems, including GDW, Impaired Asset System, Oracle Banking Platform and many more.

Recently I was the key SME contributor to transition three-way reconciliation from Accenture manual processes to the SolveXia Automation Analytics tool. This resulted in a reduction of the RWA month end process by two business days and three full time employees. When my business unit went through the 100% insourcing initiative under the EPI program, I stepped up as the key lead in building the onshore knowledge and capability, covering 80+ processes in a short period of time as well as providing in-depth training to five new onshore resources to ensure a smooth transition and successful quarter and year-end delivery.

What are you passionate about?

I am very passionate about raising children and helping them to realise their full potential. Apart from work I spend most of my spare time with kids. Driving them to tennis matches, basketball games and language classes are my normal weekend activities. Although other people may consider this boring I feel it is time well spent and very satisfying to see their achievements. I also enjoy reading history books, especially on China and south-east Asia.

Meet Tamara - she loves helping customers to acheive their goals

Tamara is also a passionate horse rider.

Meet Syed - he makes sure to always live his life to the fullest

Syed is focused on providing exceptional service to all customers.

Meet Shalini - she is proud to be a face of NAB

Shalini is passionate about people and enjoys learning from others.

Meet Rafael - he enjoys being active and traveling

Rafael loves getting together with is friends and family for a great meal.

Let's talk

What's your story?

If you work at NAB, we'd love to hear it.