James loves the environment. We spoke to James, who leads our natural value strategy, about what he’s doing at work and at home.
Name: Eliza Anderson
Your role: Manager, Community Finance
Region: Docklands, Victoria
What’s your story?
I was 10 the first time I spoke up against inequality.
I was enrolled in co-ed tennis lessons and my coach would spend 90% of the time teaching the boys whilst ignoring the girls. I was outraged that the girls in the class weren’t getting equal treatment. So I marched them off the tennis court and refused to come back on until the coach apologised, agreed to buy us an icy-pole and promised to treat the boys and girls equally.
I’m still fighting against inequality. Helping to give a voice to people who are living on low incomes is part of my job in NAB’s financial inclusion team.
How have you made a difference?
Through our partnership with Good Shepherd Microfinance we are making money work for more people in a world that’s not equal.
I choose to do this work at NAB because we are the only bank to take significant action to provide fair and affordable finance (like no and low interest loans) to people who need it the most.
My job literally doesn’t exist anywhere else in corporate Australia so we are definitely swimming against the tide. I need to be a creative problem solver and good communicator to get ideas that go against the norm heard and adopted – skills that a degree and career in public relations have taught me.
What are you passionate about?
The best days are days spent with customers hearing their stories. Stories like how a small loan has helped a woman re-establish a life for herself and her children after fleeing domestic violence.
NAB brings so much to the partnership beyond money for loans. We negotiate all sorts of things that have a direct positive impact on people’s lives. Getting a car from our fleet manager, Toyota, to giveaway to a customer who needed it to get to medical appointments is one example. Handing over the keys to them is one of the best moments of my career.
Beyond the money, our work is all about creating a more inclusive society because if we do that the individual wins, the economy wins and NAB wins.