Meet Fiona

Name: Fiona Burrell

Your role: Associate Director, Mortgages

Region: Brisbane, Queensland

What’s your story?

I joined NAB in January 1994 on the Graduate Program when I was 21, after finishing my Economics degree at Sydney University in 1993. Back then, the Graduate Program was just 40 weeks long and you worked your way through different positions in the branch (even as a teller) before starting in a consumer lending role for 12 months. At the end of those 12 months, you’d then move into business lending positions. I worked full-time with NAB for five years until I had my first child. Three kids later and I still remained in lending, in a part-time capacity whilst juggling children and work. I moved to Brisbane in 2003 and in 2004 I commenced my first part-time credit role in Nab Broker Credit. I’m pleased to say that I now an Associate Director in Mortgages Credit Risk.

How have you made a difference?

Keeping the NAB values in the back of my mind throughout all my decision making is important to me. Demonstrating care and respect for my customers, bankers and my team members is also a top priority. If we all look out for each other it makes work a happy place to come to and creates a rewarding culture. I strive to always be ready for change and to support my people leader and the Executive Leadership Team with their vision.

What are you passionate about?

I am passionate about women in the workplace, particularly those that are balancing work and family. I want them to reach their full potential and to not limit themselves in any way. My approach to helping customers is to treat them as if they were part of my own family; this motivates me to always go the extra mile. I’m proud to say that my mum has been a NAB customer for over 50 years and if she walked into a NAB branch or spoke to someone on the phone I would want to know we are looking after her best interests. I am passionate about supporting my People Leader to develop and grow the capabilities of our team so that we become a cohesive and a dynamic group.

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