Meet Helena

Name: Helena Polas

Your role: Manager, Regulatory Reporting Partnering & Control

Region: Docklands, Victoria

What’s your story?

I was part of a team that established the Skilled Offering Program (SOP) in 2016, responding to a need to provide finance staff with a co-ordinated framework to support and assist NAB customers. These opportunities were virtually non-existent at the time with finance staff often leveraging their own networks or cold calling.

How have you made a difference?

Community Partnerships sent a list of Not for Profits (NFP’s) that also banked with NAB. At that point I knew I was on to something, I also knew that setting up such a program would take significant effort and varying skillsets. I approached a colleague of mine, John Girdlestone, together we set up a small working group which brought the SOP to life.

Responses to the SOP have been increasing each year and we have provided more than 1000 hours of skilled finance support to NFP customers. The SOP provides an ideal pathway for our NFP customers to seek support for longer term project work.

What are you passionate about?

We have highly skilled people in Finance and every finance team member has a ‘Customer’ metric on their scorecard, I wanted to ensure we were doing more than ‘ticking a box’, I wanted to ensure we were making a real difference to the community by assisting those most in need.

Meet Alejandra - she works to ensure bankers can give customers the best possible service

Alejandra has been a volunteer at the Variety Club for the last 6 years as part of the NAB Volunteer Program.

Meet Long - he's never forgotten where he came from

Family is really important to him.

Meet Ana - Ana is all about the customer

Outside of work, Ana loves to read and spend time with her family.

Meet Nicholas - when he isn’t at his day job, he’s part of the Army reserves

Nicholas loves parenting his 18 month old son and is also a keen motor bike rider.

Let's talk

What's your story?

If you work at NAB, we'd love to hear it.