She works to ensure bankers can give customers the best possible service.
Name: Helena Polas
Your role: Manager, Regulatory Reporting Partnering & Control
Region: Docklands, Victoria
What’s your story?
I was part of a team that established the Skilled Offering Program (SOP) in 2016, responding to a need to provide finance staff with a co-ordinated framework to support and assist NAB customers. These opportunities were virtually non-existent at the time with finance staff often leveraging their own networks or cold calling.
How have you made a difference?
Community Partnerships sent a list of Not for Profits (NFP’s) that also banked with NAB. At that point I knew I was on to something, I also knew that setting up such a program would take significant effort and varying skillsets. I approached a colleague of mine, John Girdlestone, together we set up a small working group which brought the SOP to life.
Responses to the SOP have been increasing each year and we have provided more than 1000 hours of skilled finance support to NFP customers. The SOP provides an ideal pathway for our NFP customers to seek support for longer term project work.
What are you passionate about?
We have highly skilled people in Finance and every finance team member has a ‘Customer’ metric on their scorecard, I wanted to ensure we were doing more than ‘ticking a box’, I wanted to ensure we were making a real difference to the community by assisting those most in need.