She treats her customers as though they’re part of her own family.
Name: Luke Boyle
Your role: Managing Partner, Lake Macquarie
Region: Charlestown, New South Wales
What’s your story?
I grew up in Maitland in a family full of basketballers. After finishing high school, I didn’t know what I wanted to do and spent some time as a labourer whilst I was training for basketball. My parents, who both worked in the finance industry, encouraged me to apply for a role as a trainee with a local building society. Whilst I was in Sydney playing for the NSW basketball team I received a call for an interview, however, I had to postpone the interview until the Nationals were over! When I returned I did the interview and was very pleased to have gotten the job. Before I knew it, I was a trainee at NAB.
I am not sure I enjoyed it in the beginning, however, after I settled in and realised I could use the skills I learnt from my many years of competitive sport, I began to really enjoy the role. I was always very competitive and wanted to be the best. I worked well in a team, I was resilient through change and I had natural leadership qualities. But I found it was my communication skills and ability to build solid relationships that really helped me.
These qualities have been the backbone for all my achievements and the reason I progressed from a trainee to a manager. NAB has provided me with the opportunity to continue to refine my skills and to develop as a leader.
How have you made a difference?
I have worked across retail, small business and now the SME area. I have been able to help thousands of customers reach their financial goals and make a positive impact on many customers’ lives.
Being a people leader is a privilege and something that I take very seriously. We spend a lot of time at work and I want to ensure our people enjoy what they do, they are the best they can be, and I have done everything I can to enable them to reach any personal goals outside of work also.
What are you passionate about?
I am passionate about my family, work and basketball. It’s a juggling act but between me and my wife we make it all work. Most of all though, I am passionate about being a good role model for my kids. I want to ensure they are confident individuals who can overcome challenges and use their own unique skills to be successful.
We have three kids and my two boys have a rare type of Charcot Marie Tooth (CMT) which effects their lower limbs. Over the past year and a half, we have been able to raise over $20,000 to assist the ANZAC Research Institute to continue their work with the disease with the hope that one day we will find a cure.