He's been at NAB for eight years and puts the customer at the heart of everything he does.
Name: Mel Glasson
Your role: Lead, Customer Solutions
Region: Docklands, Victoria
What’s your story?
Since starting with NAB back in 2006 I have always been in positions where I’ve been able to make a difference to our customers. In my current role as Lead in NAB Assist, I’m able to help our customers through some of their most difficult periods of financial hardships and other challenges they may face.
How have you made a difference?
In NAB Assist we want to make it as easy as possible for our customers to manage life’s ups and downs. I am lucky to lead a passionate group of like-minded people who tailor personal effective solutions to support their customers through these times. I love that we can make a difference to our customer’s everyday lives by connecting them with the right support and assistance within NAB and even outside of the organisation.
What are you passionate about?
I am a passionate volunteer fire-fighter and secretary at my local CFA. I am grateful to NAB every day for the flexibility they have given me to pursue my passions, support my teams and our customers. When I am not at work or with the CFA I am enjoying down time with my three dogs.