Meet Milendra

Name: Milendra Dhakal

Your role: Consultant, Onboarding

Region: Sydney, New South Wales

What’s your story?

Born and raised in Nepal, I came to Australia to further my studies. Having finished tertiary education in finance and accounting from the University of Sydney, I soon realised that neither of those areas are where my passion lies. In my mind, it was too far away from emotionally connecting with the customers on a day-to-day basis. So I joined the Operations team at NAB.

How have you made a difference?

I love connecting with customers and I love the fact that we are focused on what customers want. One of my proudest career moments was when I was in the Trustee Services team. In this team I connected with customers who were going through the most difficult of times. Some customers had recently experienced a death in their family or were managing a disability or terminal illness. This was a truly life changing experience for me. When I joined the team, our turnaround time for assessing a claim was approximately five to six weeks. I realised that one of the biggest reasons for this turnaround time was because the team was still using paper files. So I took them on a paperless journey. The turnaround for the team is now just eight business days. I realised that through this work, I had made a difference.

What are you passionate about?

Those who know me will know that I love going scuba diving. That’s in fact how I proposed to my now wife – underwater. It was great, different and somewhere we love spending a lot of time. I’m passionate about spending a lot of time with my wife, and more recently we’re passionate about being better people than we are now, especially before we start having children!

Meet Maddy

She's passionate about learning and development.

Meet Rajeev

He's passionate about making change.

Meet Mariel

Mariel has a degree in architecture and works in IT.

Let's talk

What's your story?

If you work at NAB, we'd love to hear it.