Jodie makes a difference to people affected by family violence. We spoke to Jodie about how she is changing the way we help customers and the community.
Name: Nyaradzayi Masanga
Your role: Marketing
Where: Docklands, Victoria
What’s your story?
I was born in Harare the capital of Zimbabwe which is in the southern part of Africa. I think I’m a quiet and reserved person but my friends think otherwise!
I did a work placement for 6 months through a program called the African Australian Inclusion Program (AAIP) and now I’ve been at NAB for almost a year and a half.
How have you made a difference?
I did a volunteer day at a local branch. It was a busy day with long queues and my role was making sure people were waiting in the correct queue. I found some people were hesitant to use the smart ATM machines to make their deposit but after doing a demo they were glad to cut down on the waiting time. This helped me understand our customers’ situation much better.
I also volunteer at a local church in a production team. I help to train new starters on how to use some of the equipment.
What are you passionate about?
I love to encourage other women and share experiences. We sit and watch a good movie and chat about how the week has been and what issues we’ve been facing. We do each other’s hair, nails and make-up and chat about beauty and about being self-confident. I look forward to these meetings; it’s reassuring to have this as a support base.