Melina is a branch manager and is passionate about fostering future leaders.
Name: Rick Wu
Your role: Branch Manager
Region: Midtown Branch, Melbourne, Victoria
What’s your story?
I joined NAB seven years ago when I started as a part-time Customer Advisor. Throughout the growth and opportunities that NAB has provided me with, I have worked my way up to become the Branch Manager of Midtown Plaza branch. I’ve now been the branch manager for four years! I strive to create the best customer experience each time a customer walks into our branch. I use my interpersonal skills along with my professional finance knowledge.
How have you made a difference?
NAB not only cares about customers, but its people too. The positive culture at NAB has inspired me to lead my team and motivate them to deliver the best customer experience possible for each client. Given that I started my career as a Customer Advisor, I understand the challenges that can sometimes arise in their roles and try my best to inspire them to achieve in their careers. I believe this is how I’ve been able to make an impact at this organisation. I have worked to instil the process that none of the members in my team interact with customers behind the counter. Their role is to acknowledge customers by having inspired conversation on the floor. As a result, we are have very satisfied customers.
What are you passionate about?
As a Branch Manager, I am highly driven by positive outcomes.
As a people leader, I’ve been able to build up capabilities and develop my team so we are learning together – this is one of my biggest passions.
As a young father of a three year old daughter, the smile on her face is what keeps me going.