Her main focus is supporting our customers in the best way possible.
Name: Ruchie De Zlyva
Your role: Team Member, Servicing and Transactions
Region: Docklands, Victoria
What’s your story?
I migrated from Sri Lanka to Australia with my husband in 1987. When I first arrived I worked in a clothing shop for a small period of time. I knew that this was not what I wanted to do but life was hard in a new country trying to get used to everything. Whilst working, I started applying for jobs in banking as it was something that interested me and that I excelled in at school. I walked into a Westpac Bank branch in Dandenong, handed in my CV to the Branch Manager and spoke about my interest in the role. This was the beginning of my 30+ year career in finance. I now have 21 years of experience in superannuation and believe I have truly found my calling here at NAB. A combination of hard work and perseverance has led me to where I am today and it is those same values that I have instilled in my two children. I strongly believe that the world is your oyster and you can do anything you put your mind to.
How have you made a difference?
My approach to customers and my role in general, is to treat each and every person how I would like to be treated. This mindset has allowed me to provide the best possible service to our customers, develop healthy working relationships with my peers, and to always do the right thing by them. This year I was required to step up and take on more responsibility in my role. Whilst challenging at first, it allowed me to gain a better understanding of my impact towards NAB's vision for the future. I am willing to go the extra mile to get things done whilst demonstrating our core values so that we can all 'win together'.
What are you passionate about?
In 2009 our world was rocked when my husband was diagnosed with cancer. It was a trying time for our family and it is a cause that is very close to my heart. I am passionate about raising awareness, regularly volunteering and supporting the cancer council on the quest for a cure. My husband is thankfully in complete remission. Life is too short to not make the most of everything this world has to offer. When I'm not working, I'm traveling with my family and living life to the fullest.