Please be aware you will not receive a personal response from hoax@nab.com.au. If you have received a suspicious email or text message and have responded to it, please call 13 22 65 or contact your local branch immediately.
To help you stay safe online, check out NAB’s Cyber Safety Hub with practical Cyber safety tips for you and Cyber safety tips for your business.
To help keep your computer safe we offer our customers free anti-virus software.
NAB is proud to support Stay Smart Online. For useful resources to help you and your family stay safe online, visit the Stay Smart Online website.
NAB is aware of emails circulating which contain malicious software. The emails may purport to be an invoice requesting payment. Please see an example below.
If you click on the links or attachments, the malicious software may infect your computer and allow unauthorised access to your accounts. When making a funds transfer, the malicious software may manipulate the recipient bank account details.
When you receive the SMS authorisation code sent as part of the funds transfer process, carefully check the account details listed match the account you intended to pay. If the bank account details on the SMS are different, do not proceed.
If you have clicked on links or attachments in a suspicious email or SMS, or notice anything unusual on your Internet Banking, including the above:
If you receive a suspicious message, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
NAB is aware of a current email phishing campaign targeting customers. Please see an example below.
The email states that your account has been disabled. It directs you to click on a link to verify your account details, which leads to a fake NAB website requesting personal and banking information.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you receive this type of email or text message, please forward it to hoax@nab.com.au and then delete it.
If you have received this type of email or text message and have clicked on the link or entered your details, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current SMS phishing campaign targeting customers.
The SMS states that your account has been suspended for unusual activity, and directs you to click on a link to ‘verify’ it. Please see two examples below.
This SMS directs you to a fake NAB website asking for personal details.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you have received this type of email or text message, please take a screenshot and forward it to hoax@nab.com.au and then delete it.
If you have received this type of email or text message, and have clicked on the link or entered your details please contact your local branch or call 13 22 65 immediately.
NAB is aware of current scam phone calls targeting customers. The caller pretends to be from NAB's “Fraud” or “Security Department” enquiring about a fraudulent payment transfer from your account.
NAB will never ask you for your account passwords or full credit card details over the phone.
Ensure you read any SMS codes sent to you in full. If it states “Your NAB secret code is xxxxx. Do not provide this to anyone, even NAB”, do not disclose this code to anyone.
If you ever have concerns as to the legitimacy of a call, hang up and call the company back on a publicly available number (e.g. NAB’s number is available on the back of your card).
If you have provided information on this type of call, please contact your local branch or 13 22 65 immediately.
NAB is aware of a current phishing email which purports to offer customers a reward for completing a survey. Please see an example of this email below.
The email directs recipients to click on a link, which leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you receive this type of email or text message, please forward it to hoax@nab.com.au and then delete it.
If you have received this type of email or text message and have clicked on the link or entered your details, please contact your local branch or call 13 22 65 immediately.
NAB is aware of emails circulating which contain malicious software. If you click on the links or attachments, the malicious software may infect your computer and allow unauthorised access to your accounts.
When making a funds transfer, the malicious software may manipulate the recipient bank account details. When you receive the SMS authorisation code sent as part of the funds transfer process, carefully check the account details listed in the SMS match the account you intended to pay. If the bank account details on the SMS are different, do not proceed.
If you have clicked on links or attachments in a suspicious email or SMS, or notice anything unusual on your Internet Banking, including the above:
If you receive a suspicious message, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
NAB is aware of phishing emails purporting to come from Australian Government agencies, including the Australian Tax Office and Medicare. Please see two examples below.
The emails may state that you have a tax refund available, or ask you to verify your details in order to receive Medicare rebates. The links in the emails lead to fake websites requesting personal and banking information.
Do not click on the links.
If you receive an email or text message of this type, please forward it to hoax@nab.com.au and then delete it.
If you have received an email or text message of this type and have clicked on the links or entered your details, please contact NAB on 13 22 65 and the relevant authority immediately.
NAB is aware of current SMS phishing campaigns targeting customers.
The SMS state that your account has been blocked for unusual activity, and directs you to click on a link to ‘unlock’ it. Please see examples of this SMS below.
The SMS direct you to a fake NAB website asking for personal details.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you have received this type of email or text message, please take a screenshot and forward it to hoax@nab.com.au and then delete it.
If you have received this type of email or text message, and have clicked on the link or entered your details please contact your local branch or call 13 22 65 immediately.
Some SMS messages may lead you to a page asking you to download a fake NAB App. Do not accept these requests. Only download Apps from the official Google Play or Apple App Stores.
NAB is aware of emails circulating which contain malicious software. The emails may appear to be a renewal notification from the Australian Securities and Investments Commission (ASIC), or an invoice requesting payment. Please see two examples below.
If you receive an email of this kind and click on the links or attachments, the malicious software may infect your computer and allow unauthorised access to your accounts.
If you have clicked on links or attachments in a suspicious email, or notice anything unusual on your Internet Banking:
If you receive a suspicious message, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
NAB is aware of a current email phishing campaign targeting customers. Please see an example below.
The email states that your account has been disabled. It directs you to click on a link to verify your banking transactions, which leads to a fake NAB website requesting personal and banking information.
Do not click on the link or image.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you receive this type of email or text message, please forward it to hoax@nab.com.au and then delete it.
If you have received this type of email or text message and have clicked on the link or entered your details, please contact your local branch or call 13 22 65 immediately.
NAB is aware of current phishing emails targeting customers. Please see two examples of these emails below.
The email purports to be a message from NAB requesting you to verify your identity and your online banking details. It then directs you to click on a link to confirm your details. This leads to a fake NAB website asking for personal information and banking credentials.
Do not click on the link.
If you receive this type of email, please forward to hoax@nab.com.au and/or delete it.
If you receive this type of email and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current email phishing campaign targeting customers.
The email states that your account 'credit card application' was unsuccessful, and directs you to click on a link to update your phone number. Please see an example of this email below.
This email directs you to a fake NAB website asking for personal details.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you have received this email or a text message of this type, have clicked on the link or entered your details please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current email phishing campaign targeting customers. Please see an example below.
The email states that you must register for a PayID to be able to continue to access online services. It directs you to click on a link to confirm your banking details, which leads to a fake NAB website requesting personal and banking information.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message. You can register for a PayID by logging into NAB Internet Banking.
If you receive this type of email or text message, please forward it to hoax@nab.com.au and then delete it.
If you have received an email or a text message of this type and have clicked on the link or entered your details, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current email phishing campaign targeting customers.
The email looks similar to a NAB Smart Statement but states that your account has been restricted and your customer details must be verified. It then directs you to click on a fake link to confirm your identity. Please see an example of this email below.
This email directs you to a fake NAB website asking for personal details.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in a NAB Smart Statement, email or text message.
If you receive this type of email or text message, please take a screenshot and forward it to hoax@nab.com.au and then delete it.
If you have received this email or a text message of this type, have clicked on the link or entered your details please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current SMS phishing campaign targeting customers.
The SMS states that your account has been suspended, and directs you to click on a link to “re-verify your data”. Please see an example of this SMS below.
If you enter details into the site, you will be presented with a ‘Please Wait’ screen (example below).
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via email or text message.
If you receive this type of text message, please take a screenshot and forward it to hoax@nab.com.au and then delete it.
If you have received this text message or an email of this type, have clicked on the link or seen the ‘Please Wait’ screen, please contact your local branch or call 13 22 65 immediately.
Consumer Affairs Victoria has issued an alert regarding a scam targeting Australian home buyers and real estate agents.
The scam appears to be targeting the email accounts of estate agents, which are being used to send emails with instructions for home buyers to deposit their money into the wrong bank account.
Victims of the scam have reported receiving an email from their real estate agent with account details for the payment of their new home deposit. Shortly afterwards, they received a second email from the same address, advising them of an error in the first email, and instructing them to deposit the money into a different bank account.
Customers should carefully check emails purporting to be from their real estate or settlement agent requesting funds be sent to a bank account.
Consumer Affairs Victoria recommends any funds transfer email requests are confirmed in person or by phone using the real estate agent’s known number.
If you believe you have mistakenly paid money into the wrong account, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that a payment has been made to a new payee, and directs you to click on a link to cancel the payment immediately. This leads to a fake NAB website asking for banking details.
Do not click on the link.
NAB will never ask you to confirm, update or disclose personal or banking information via email or text message.
If you receive this type of email, forward to hoax@nab.com.au and then delete it.
If you have received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of emails circulating which contain malicious software.
If your computer is infected with malicious software, you may see the below screen when using NAB Internet Banking.
This screen is asking for personal information (date of birth and mobile phone number) in order to conduct mobile phone porting.
If you see the below screen:
If you receive a suspicious email, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
What is mobile phone porting?
Scammers who‘ve compromised your personal credentials including your mobile phone number may transfer your phone number to another provider so they can receive any security codes sent by us.
If your mobile phone service is suddenly disconnected then this could be a warning sign that your mobile phone has been transferred to another provider and you should telephone your mobile provider immediately to confirm why your mobile service is not working.
If your mobile has been transferred to another provider without your permission please contact us on 13 22 65.
The Australian Competition and Consumer Commission (ACCC) has issued a warning regarding scam phone calls targeting Australian mobile numbers.
They warn that overseas scammers are calling Australian mobile numbers at random, and immediately hanging up. The intent is for the recipient to call them back; this call back is charged at premium rates.
In another variation, recipients receive an email or text message which directs them to call a premium number (e.g. 1900 xxx xxx) to claim a gift voucher. Callers are purposely held on the line which increases charges to their phone account.
The ACCC advises not to respond to text messages or missed calls that come from numbers you don’t recognise, especially from overseas destinations. If you receive an unexpected missed call from an unknown overseas number, do not return the call.
If you have been impacted by either of these scams, contact your mobile phone service provider.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email purports to be a message from NAB requesting you to verify your identity and your online banking details. It then directs you to click on a link to confirm your details. This leads to a fake NAB website asking for personal information and banking credentials.
Do not click on the link.
If you receive this type of email, please forward to hoax@nab.com.au and/or delete it.
If you receive this type of email and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
Fraudulent emails that appear to be from us or other legitimate businesses may attempt to trick you into providing personal information such as your mobile phone number, NAB ID, Internet or Telephone Banking password, credit card details, etc. NAB will never send you an email asking for your password or send you a link to login to Internet Banking.
Don't respond to any email requests for this information and don’t click on any links within these emails, even if they appear to have come from us. We'll never ask you to disclose your details in this way.
Fraudulent SMS messages that appear to be from us or other legitimate businesses may attempt to trick you into providing personal information such as your mobile phone number, NAB ID, Internet or Telephone Banking password, credit card details, etc. NAB will never send you an SMS asking for your password or send you a link to login to Internet Banking.
Don't respond to any SMS requests for this information and don’t click on any links within these emails, even if they appear to have come from us. We'll never ask you to disclose your details in this way.
As a NAB customer you are protected by NAB Defence, so you can be sure of a safe and secure banking environment.
We're aware of a number of telephone scams targeting NAB customers asking for their banking and personal details.
Fraudsters claiming to be from ‘NAB Security’ are contacting people by phone, saying they have cancelled the customer’s credit card and need their details to send out a replacement card.
In another scenario, the caller claims they're calling in order to verify a transaction being made overseas (e.g. to New Zealand) from the customer’s account. They ask the customer to provide personal and banking details to block the transaction.
These phone calls are fraudulent.
If you've received a telephone call of this type and have given out your details, please either contact your local branch or call the Customer Contact Centre on 13 22 65 immediately.
Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.
We're aware of scammers using a well-known type of phone scam currently targeting Telstra customers. These scams are also known as ‘cold calling’, sometimes involving scammers pretending to be technology or IT support.
Scammers are contacting people at home, stating their internet may be disconnected as their computer has been hacked and is putting Telstra’s infrastructure at risk.
The scammers claim to be able to fix the issue on the spot, seeking a fee for the service. On top of the fee, scammers are insisting ‘software’ be downloaded to your computer giving them remote control access to your computer.
Please be advised these phone calls are fraudulent.
More information on this scam is available from the Stay Smart Online website.
If you've received a telephone call of this type and have given your details, please either contact your local Branch or call the Customer Contact Centre on 13 22 65, immediately. Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.
Contact the bank or company back through their general customer service line to verify call was from them.
If in doubt, do not provide any details.
Scammers who‘ve compromised your personal credentials including your mobile phone number may transfer your phone number to another provider so they can receive any security codes sent by us.
If your mobile phone service is suddenly disconnected then this could be a warning sign that your mobile phone has been transferred to another provider and you should telephone your mobile provider immediately to confirm why your mobile service is not working.
If your mobile has been transferred to another provider without your permission please contact us on 1300 651 656.
For more security advice visit nab.com.au/security.
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