NAB is aware of emails circulating which contain malicious software. The emails may purport to be from legitimate businesses, requesting you to open attachments such as .zip files. Please see two examples below.
If you receive an email of this kind and click on the links or attachments, the malicious software may infect your computer and allow unauthorised access to your accounts. When making a funds transfer, the malicious software may manipulate the recipient bank account details.
Before authorising any payments, carefully check the account details listed match the account you intended to pay. If the bank account details listed are different, do not proceed.
If you have clicked on links or attachments in a suspicious email or SMS, or notice anything unusual on your Internet Banking or NAB Connect account:
· Do not proceed with any transactions
· Call NAB on 13 22 65 (Internet Banking) or 1300 888 413 (NAB Connect) and advise your computer may be infected with malicious software.
· NAB will assist you to remove the malicious software from your computer, and confirm your recent payments to ensure they are valid.
To help protect your computer against malicious software, keep software on your computer up to date, including the latest anti-virus and security updates. Take advantage of NAB’s anti-virus offers for customers: ‘Anti-virus offer for customers’.
Learn more about adding extra security to your account by using a security token, dual authorisation and segregation of duties: ‘Security for NAB Connect Customers’.
Please report suspicious messages to firstname.lastname@example.org.