If you have received a suspicious email or text message and have responded to it, please call 13 22 65 or contact your local branch immediately.
Check out our security centre for more information about the security measures we have in place and how to protect yourself.
To help keep your computer safe we offer a complimentary six-month anti-virus software trial for NAB customers.
NAB is a proud supporter of Stay Smart Online. Visit the Stay Smart Online website for useful resources to help you and your family stay safe online.
NAB is aware of spam emails circulating which contain malicious software. Some pretend to be Telstra bills, with the subject line ‘Your Telstra Email Bill’ and an attachment. Please see an example below.
If you receive an email of this nature, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
If you have received an email of this type and have clicked on any links or attachments, please call 13 22 65 or contact your local branch immediately.
NAB is aware of a current phishing email which offers customers a reward for completing a survey. Please see an example of this email below.
The email directs recipients to click on a link, which leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that the customer’s account has been suspended, and directs them to open an attachment to confirm their account information. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
NAB will never ask you to confirm, update or disclose personal or banking information via email or text.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of current SMS and email phishing campaigns targeting customers. Please see examples below.
These types of message request you to click on a link and directs you to a site which asks you to enter personal details.
Do not click on the link.
NAB will never ask you for personal details such as your password, card PIN or Mobile App access code via an email or SMS link.
If you receive this type of message, please forward it to hoax@nab.com.au and then delete it.
If you've received a text message or email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a widespread malicious software campaign which has affected businesses all over the world.
The malicious software, known as ‘ransomware’, encrypts (locks) all the files on a computer. The victim then receives a demand for a ransom to be paid in order to access their files again.
If the files on your computer appear ‘locked’, or you see a notice demanding a ransom payment, your computer may be infected with malicious software.
NAB recommends exercising extreme caution with emails that:
NAB strongly recommends ensuring your computer has the latest operating system and anti-virus updates installed. More information is available on the Microsoft website.
Impacted individuals should contact the Australian Cybercrime Online Reporting Network.
Businesses that believe their computers are infected with malicious software should contact the Australian Cyber Security Centre.
Further information on this campaign is available on the Stay Smart Online website.
NAB is aware of spam emails circulating which ask the user to open a zipped attachment that contains malicious software. Some have the Subject line: Receipt to print. Please see an example below.
If you receive an email of this nature, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
If you have received an email of this type and have clicked on any links or attachments, please call 13 22 65 or contact your local branch immediately.
NAB is aware of a current phishing SMS targeting customers. Please see an example below.
The message states that your account may be locked, and directs you to click on a link to verify your details. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of message, please forward it to hoax@nab.com.au and then delete it.
If you've received a message of this type and have clicked on the link and entered information, please contact your local branch or call 13 22 65 immediately.
NAB is aware of the below phishing email targeting customers.
The email states that the customer’s account has been ‘disabled’, and directs them to click on a link to ‘activate’ their account. This email is not legitimate.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link and entered information, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that the customer’s account has been suspended, and directs them to click on a link to confirm their account information. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that unusual activity has been detected on the customer’s account, and directs them to click on a link to confirm their account information. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
Fraudulent emails that appear to be from us or other legitimate businesses may attempt to trick you into providing personal information such as your mobile phone number, NAB ID, Internet or Telephone Banking password, credit card details, etc. NAB will never send you an email asking for your password or send you a link to login to Internet Banking.
Don't respond to any email requests for this information and don’t click on any links within these emails, even if they appear to have come from us. We'll never ask you to disclose your details in this way.
Fraudulent SMS messages that appear to be from us or other legitimate businesses may attempt to trick you into providing personal information such as your mobile phone number, NAB ID, Internet or Telephone Banking password, credit card details, etc. NAB will never send you an SMS asking for your password or send you a link to login to Internet Banking.
Don't respond to any SMS requests for this information and don’t click on any links within these emails, even if they appear to have come from us. We'll never ask you to disclose your details in this way.
As a NAB customer you are protected by NAB Defence, so you can be sure of a safe and secure banking environment.
We're aware of a number of telephone scams targeting NAB customers asking for their banking and personal details.
Fraudsters claiming to be from ‘NAB Security’ are contacting people by phone, saying they have cancelled the customer’s credit card and need their details to send out a replacement card.
In another scenario, the caller claims they're calling in order to verify a transaction being made overseas (e.g. to New Zealand) from the customer’s account. They ask the customer to provide personal and banking details to block the transaction.
These phone calls are fraudulent.
If you've received a telephone call of this type and have given out your details, please either contact your local branch or call the Customer Contact Centre on 13 22 65 immediately.
Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.
We're aware of scammers using a well-known type of phone scam currently targeting Telstra customers. These scams are also known as ‘cold calling’, sometimes involving scammers pretending to be technology or IT support.
Scammers are contacting people at home, stating their internet may be disconnected as their computer has been hacked and is putting Telstra’s infrastructure at risk.
The scammers claim to be able to fix the issue on the spot, seeking a fee for the service. On top of the fee, scammers are insisting ‘software’ be downloaded to your computer giving them remote control access to your computer.
Please be advised these phone calls are fraudulent.
More information on this scam is available from the Stay Smart Online website.
If you've received a telephone call of this type and have given your details, please either contact your local Branch or call the Customer Contact Centre on 13 22 65, immediately. Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.
Contact the bank or company back through their general customer service line to verify call was from them.
If in doubt, do not provide any details.
Scammers who‘ve compromised your personal credentials including your mobile phone number may transfer your phone number to another provider so they can receive any security codes sent by us.
If your mobile phone service is suddenly disconnected then this could be a warning sign that your mobile phone has been transferred to another provider and you should telephone your mobile provider immediately to confirm why your mobile service is not working.
If your mobile has been transferred to another provider without your permission please contact us on 1300 651 656.
For more security advice visit nab.com.au/security.
NAB is aware of spam emails circulating which contain malicious software. Some may appear to have documents attached. Please see an example below.
If you receive an email of this nature, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
If you have received an email of this type and have clicked on any links or attachments, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that their account has been suspended and directs them to click on a link to complete a survey to remove the limitation. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that unusual activity has been detected on the customer’s account and directs them to click on a link to confirm their account information. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of spam emails circulating which contain malicious software. Some may appear to be a parcel delivery notification, or a renewal notification from ASIC. Please see two examples below.
If you receive an email of this nature, do not click on any links or attachments. Please forward it to hoax@nab.com.au and then delete it.
If you have received an email of this type and have clicked on any links or attachments, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers which states their account is closed until they complete a survey. Please see an example of this email below.
The email directs recipients to click on a link which leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, forward to hoax@nab.com.au and/or delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers which offers a reward for completing a survey. Please see an example of this email below.
The email directs recipients to click on a link which leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, forward to hoax@nab.com.au and/or delete it.
If you've received an email of this type and have clicked on the link, please contact your local branch or call 13 22 65 immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that the customer’s account will be limited until they update their information. It directs them to click on a link which leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have responded to it, please call 13 22 65 or contact your local branch immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that the customer’s account has been limited due to suspicious activity, and directs them to click on a link to verify their account information. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have responded to it, please call 13 22 65 or contact your local branch immediately.
NAB is aware of a current phishing email targeting customers. Please see an example of this email below.
The email states that the customer’s account will be limited due to incorrect information, and directs them to click on a link to update their details. This leads to a fake NAB website asking for credit card and banking credentials.
Do not click on the link.
If you receive this type of email, please forward it to hoax@nab.com.au and then delete it.
If you've received an email of this type and have responded to it, please call 13 22 65 or contact your local branch immediately.
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