Latest scams, fraud and phishing alerts

We're aware of a number of telephone scams targeting NAB customers asking for their banking and personal details.

Fraudsters claiming to be from ‘NAB Security’ are contacting people by phone, saying they have cancelled the customer’s credit card and need their details to send out a replacement card.

In another scenario, the caller claims they're calling in order to verify a transaction being made overseas (e.g. to New Zealand) from the customer’s account. They ask the customer to provide personal and banking details to block the transaction.

These phone calls are fraudulent.

If you've received a telephone call of this type and have given out your details, please either contact your local branch or call the Customer Contact Centre on 13 22 65 immediately.

Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.

Telstra phone scam

We're aware of scammers using a well-known type of phone scam currently targeting Telstra customers. These scams are also known as ‘cold calling’, sometimes involving scammers pretending to be technology or IT support.

Scammers are contacting people at home, stating their internet may be disconnected as their computer has been hacked and is putting Telstra’s infrastructure at risk.

The scammers claim to be able to fix the issue on the spot, seeking a fee for the service. On top of the fee, scammers are insisting ‘software’ be downloaded to your computer giving them remote control access to your computer.

Please be advised these phone calls are fraudulent.

More information on this scam is available from the Stay Smart Online website.

If you've received a telephone call of this type and have given your details, please either contact your local Branch or call the Customer Contact Centre on 13 22 65, immediately. Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.

Contact the bank or company back through their general customer service line to verify call was from them.

If in doubt, do not provide any details.

Scammers who‘ve compromised your personal credentials including your mobile phone number may transfer your phone number to another provider so they can receive any security codes sent by us.

If your mobile phone service is suddenly disconnected then this could be a warning sign that your mobile phone has been transferred to another provider and you should telephone your mobile provider immediately to confirm why your mobile service is not working.

If your mobile has been transferred to another provider without your permission please contact us on 1300 651 656.

Online

• Use SMS security - Even if your ID and password fall into the wrong hands, funds can't be transferred without your approval. Register via NAB Internet Banking or contact us on 1300 651 656 for further information.
• When using SMS Security always confirm the details within the SMS are correct before proceeding with the transaction. If anything looks suspicious or if you're concerned, don't proceed and ask for assistance on 1300 651 656.
• When transferring funds or performing a bill payment always confirm the details you've entered are correct before completing the transaction.
• Keep your computer's operating system up to date by ensuring that automatic updates are switched on. Install any updates when they become available.
  • Check for Microsoft Windows updates.
  • Check for Apple Mac updates.
• All computer users should use updated security software including anti-virus, anti-spyware, anti-spam and firewall.
• Always type www.nab.com.au into your browser's address bar when accessing the NAB website and NAB Internet Banking.
• Pause and think when receiving an email or viewing a website that looks suspicious. If you are concerned don't proceed and ask for assistance on 1300 651 656.

Over the phone

• If you're unsure whether a telephone call has come from us, ask the operator if you can call them back and request their name / team extension number. Then call back on 13 22 65 and ask to be put through to them.

For more security advice visit nab.com.au/security.