NAB is aware of COVID-19 themed emails and text messages circulating which contain malicious software, lead to phishing sites or asking you to donate money to a bank account.
The emails and text messages may purport to be from legitimate organisations, including government agencies, and request you to click on links, open attachments or donate money to a bank account. Please see three examples below.
If you receive an email or text message and click on the links or attachments, your computer may be infected with malicious software which may allow unauthorised access to your accounts. When making a funds transfer, the malicious software may manipulate the recipient bank account details. Before authorising any payment, carefully check the account details listed match the account you intended to pay. If the bank account details listed are different, do not proceed.
If you have clicked on links or attachments in a suspicious email or SMS, or notice anything unusual on your Internet Banking, including the above:
- Do not enter your NAB ID or password, or proceed with any transactions. Immediately close your web browser.
- Call NAB on 13 22 65 to advise your computer is infected with malicious software
- NAB will assist you to remove the malicious software from your device, and confirm your recent payments to ensure they are valid.
If you have sent funds based on a request received from a suspicious email:
- Call NAB on 13 22 65 to advise that you have transferred funds after receiving an email asking you to do so.
NAB will never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.
If you receive a suspicious message, do not click on any links or attachments. Please forward it to firstname.lastname@example.org or 0476 220 003 (047 NAB 0003) and then delete it.
You can also visit the Federal Government's Australian Cyber Security Centre website for more information about COVID-19 related scams.
For more information on NAB’s response to Coronavirus, visit nab.com.au/coronavirus.