Telstra phone scam
We're aware of scammers using a well-known type of phone scam currently targeting Telstra customers. These scams are also known as ‘cold calling’, sometimes involving scammers pretending to be technology or IT support.
Scammers are contacting people at home, stating their internet may be disconnected as their computer has been hacked and is putting Telstra’s infrastructure at risk.
The scammers claim to be able to fix the issue on the spot, seeking a fee for the service. On top of the fee, scammers are insisting ‘software’ be downloaded to your computer giving them remote control access to your computer.
Please be advised these phone calls are fraudulent.
More information on this scam is available from the Stay Smart Online website.
If you've received a telephone call of this type and have given your details, please either contact your local Branch or call the Customer Contact Centre on 13 22 65, immediately. Customers are advised to not provide any personal or financial information in response to unsolicited phone calls.
Contact the bank or company back through their general customer service line to verify call was from them.
If in doubt, do not provide any details.