We believe it’s important for all Australians to have financial opportunities. That’s why we offer loans and other financial help to people excluded from mainstream finance.
Why is this important?
We’re committed to supporting vulnerable Australians to achieve financial health. Our financial resilience research provides key insights into people’s financial situations and the resources they have to protect themselves in times of financial hardship.
What we do
We conducted a study to look at the financial stress and vulnerability of the Australian population.
Our Financial Resilience Research Report looks at the financial state of the Australian population, and identifies four key resources needed to increase financial resilience: economic resources, financial products and services, financial knowledge and behaviour, and social capital.
This research has helped us to better understand our customers and inform the development of our financial inclusion programs to assist those most vulnerable.
- Financial Resilience in Australia 2019 (PDF, 1.3MB) - Summary - (Financial resilience among Aboriginal and Torres Strait Islander Australians)
- Financial Resilience in Australia 2019 (PDF, 1.7MB) (Financial resilience among Aboriginal and Torres Strait Islander Australians)
- Financial Resilience in Australia 2018 (PDF, 679KB) (Financial security and the influence of economic resources)
We have a dedicated team ready to support our customers when they’re experiencing financial hardship
Around 2.1 million Australians are experiencing high or severe financial stress. We’re supporting customers through our world-leading microfinance programs and our hardship team, NAB Assist.
In 2019 we developed a Customer Vulnerability Framework that outlines a variety of initiatives that aim to improve understanding and support for customers experiencing vulnerability, and provide inclusive banking services.
We've set clear goals through our Financial Inclusion Action Plan
There are approximately 2.7 million Australians who are fully or severely financially excluded. This means they struggle to access mainstream banking products and services. We believe this is unacceptable and want to make banking more accessible.
Our 2017 Financial Inclusion Action Plan detailed 30 activities we’re taking to tackle financial exclusion and improve the financial resilience of our customers and the community, especially people on low incomes.
We and 11 other organisations have joined the Financial Inclusion Action Plan program developed by Good Shepherd Microfinance and partners EY, Centre for Social Impact and the Australian Government.
Want more information?
For further resources on Financial Inclusion and Resilience in Australia, please go to our resources library.
Our dedicated NAB Assist team helps customers who are struggling to make their repayments, and works with partner agencies to address the root causes of financial hardship.
Performance and reporting
Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.