TERMS AND CONDITIONS

Summary of Important Information

Customer Service

You can contact us by:

  • calling us on 13 10 12 (business customers) or 13 22 65 (personal customers)
  • visiting our website nab.com.au;
  • writing to us at Level 1, 800 Bourke Street, Docklands, Victoria 3008; or
  • hearing impaired customers with telephone typewriters can contact us via the National Relay Service on 13 36 77.

Lost/Stolen Cards/Compromised Personal Identification Numbers (PINs)

If your card is lost or stolen and/or your PIN is compromised or divulged you must immediately notify NAB and provide any information about how the loss/incident occurred by calling one of the following numbers, or using any other means NAB makes available to you.

Within Australia

If Overseas

In addition to the above number, NAB Visa Debit cardholders can also call +1 303 967 1090 (call reverse charges 24 hours a day).

Unauthorised transactions

If you believe there has been an unauthorised transaction, please notify NAB by calling 13 10 12 (business customers) or 13 22 65 (personal customers).

NAB PIN

You may change your PIN as frequently as you wish at selected NAB Automatic Teller Machines (‘ATMs’). Refer to clause 36.6 of Part D of this booklet for further guidance on PIN selection. For a complete list of ATM locations, please contact NAB by:

About this booklet

This booklet contains the terms and conditions for the:

  • NAB Foreign Currency Account, and
  • NAB Global Visa Debit card; and
  • NAB Electronic Banking (NAB Global Visa Debit cards); and
  • NAB Internet Banking and NAB Telephone Banking

together with the following:

  • A Guide to Fees and Charges – Personal Banking Fees (for personal customers); or
  • Business Banking Fees – A Guide to Fees and Charges (for business customers); and
  • NAB's indicator rates for NAB Foreign Currency Accounts are set out in NAB’s flyer ‘Indicator Rates – For Foreign Currency Accounts’ available from our website at nab.com.au

Things you should know

These terms and conditions govern the operation of NAB Foreign Currency Accounts including use of this account with NAB’s Global Visa Debit card and accessing NAB’s Electronic Banking (NAB Global Visa Debit cards) service and NAB Internet Banking and NAB Telephone Banking service.

It is important that you read and understand the terms and conditions set out in this booklet that apply to your account, card or service. They set out a number of obligations which you need to be aware of including, for example, under clause 4.3 you must promptly check your account statements and report to NAB any transactions recorded which you suspect you did not authorise or the details of which may be incorrect.

This booklet, the fees guide and indicator rates flyer are available from NAB at any time. If you have not already received copies of each item please contact NAB. You can also get information about our indicator rates for deposit products in the page headed ‘Indicator Rates – Deposit Products’ set out in our website at nab.com.au

Any advice in this booklet has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, NAB recommends that you consider whether it is appropriate for your circumstances.

National Australia Bank Limited ABN 12 004 044 937, Australian Financial Services Licence 230686 is the issuer of each financial product included in this booklet.

Tax File Number Options

Interest earned on a NAB Foreign Currency Account account may form part of your assessable income.

NAB is authorised to collect your Tax File Number (TFN) under the Income Tax Assessment Act 1936. NAB will use your TFN to report details of interest earned on your NAB Foreign Currency Account to the Australian Taxation Office. It is not compulsory to provide your TFN and it is not an offence if you decline to do so.

If you do not provide your Tax File Number (TFN), Australian Business Number (ABN) or advise that you are eligible for an exemption from providing a TFN or ABN, NAB may be obliged to deduct Pay as You Go Withholding Tax at the maximum marginal tax rate (plus the Medicare levy) from any interest income you earn on your NAB Foreign Currency Account. If you are a non-resident of Australia, NAB may also be obliged to deduct Pay as You Go Withholding Tax.

Financial Claims Scheme

The Financial Claims Scheme (FCS) provides a guarantee of funds deposited with an authorised deposit-taking institution (ADI) such as NAB. The FCS only applies to deposits denominated in Australian dollars and does not cover balances in foreign currency accounts. For more information regarding the Scheme, contact the APRA hotline on 1300 55 88 49 or see the APRA website at www.apra.gov.au.

Meaning of words

Words defined throughout this booklet have the meaning set out in the Definitions and Interpretation section towards the end of this booklet.

PART A: FOREIGN CURRENCY ACCOUNT – ONSHORE

The following terms and conditions (in addition to those terms and conditions in Part B of this booklet) apply to NAB Foreign Currency Accounts, unless specific terms and conditions apply to your account.

1 How will the accounts work?

1.1 You may deposit any amount and you may withdraw funds in the currency of your account up to the available credit funds from your account, or, if your account has an overdraft facility, up to the approved overdraft limit.

1.2 NAB may refuse to process a withdrawal if your account has no overdraft facility and has insufficient credit funds available to satisfy the withdrawal.

1.3 Proceeds of any cheque or other item deposited in your account will usually not be available until the cheque or other item is cleared. If we make the proceeds of a cheque or other item available prior to the cheque or other item being cleared and the cheque or other item subsequently fails to clear, we will debit the corresponding amount from your account.

1.4 There is no minimum account balance which must be maintained.

1.5 You may withdraw from your account at any of NAB’s branches, subject to you providing suitable identification. You may arrange to access your account through electronic services provided by NAB. Such access will be governed by NAB’s standard terms and conditions for the service.

1.6 The available currencies for NAB Foreign Currency Accounts can be found on nab.com.au/ForeignCurrencyAccount. The currencies available are subject to change at any time. If the currency of your account is no longer available, then NAB may nominate the currency used to pay you the equivalent balance of the account and interest, if applicable, on the account.

1.7 If you specifically apply for, and NAB agrees to give you, an overdraft facility with your account, the overdraft facility will be subject to NAB’s standard terms and conditions for the facility which will be provided to you at the time. Additionally, NAB may at its discretion, allow you to overdraw your account:

  • if you do not have an approved overdraft limit, to any amount permitted by NAB from time to time; or
  • if you do have an approved overdraft limit, to any amount permitted by NAB from time to time, beyond the amount of that limit.

In both these situations, you may be charged overdrawn debit interest in accordance with clause 3.

1.8 Transactions on the account will have both a Transaction Date and a Value Date. These dates may be different due to a number of factors, for example, the time zone difference between Australia and the other countries involved in the transaction. For the purposes of interest calculation, the Value Date will be used.

2 Calculation and payment of interest

2.1 Where interest is payable by NAB, it is calculated on the daily credit balance of your account which exceeds five thousand USD or the currency equivalent, as at the end of each day (AEST/AEDT) up to and including the last calendar day of each quarterly period. Quarterly interest is paid at the end of March, June, September and December. For the currency equivalent, NAB uses an exchange rate set by NAB and updated at six monthly intervals.

If applicable NAB will credit the interest to your account for each quarterly period, with a Value Date of the first calendar day of the next period.

For accounts issued with an alphanumeric account number, if there are any transactions made between the last banking day and the last calendar day of the quarterly period, NAB will make an adjustment to the interest paid or received in the next interest period.

Excluded from the daily credit balance of your account (where applicable) are any outstanding authorisations which are not posted to your NAB Global Visa Debit account as at the end of each day.

2.2 The interest rate is that applicable to the currency of the account as notified to you at the time you open your account. It is disclosed in NAB’s flyer ‘Indicator Rates – For Foreign Currency Account’ and that flyer forms part of these terms and conditions.

The applicable interest rate will fluctuate. For some currencies, the credit interest rate is zero. The interest rate applying at any time is available on NAB’s website at www.nab.com.au/ForeignCurrencyAccount.

2.3 Interest on the account will be calculated based on a year of 360 days for all currencies, except for the following currencies, for which the relevant year will be based on 365 days:

(i) Fiji dollar (FJD);

(ii) Pounds sterling (GBP);

(iii) Hong Kong dollar (HKD).

3 Overdrawn Accounts

3.1 If the account is overdrawn without an approved overdraft limit, you must put the account in credit within 7 days and you will pay NAB interest on the amount overdrawn at the overdrawn debit interest rate charged by NAB applicable to the currency. The overdrawn debit interest rate is set out in NAB’s flyer ‘Indicator Rates – For Foreign Currency Account’.

3.2 NAB will calculate interest on the debit balance of the account as at the end of each day (AEST/AEDT) up to and including the last calendar day of each quarterly period. Quarterly interest is charged at the end of March, June, September and December.

If applicable NAB will debit the interest to your account for each quarterly period, with a Value Date of the first calendar day of the next period.

For accounts issued with an alphanumeric account number, if there are any transactions made between the last banking day and the last calendar day of the quarterly period, NAB will make an adjustment to the interest paid or received in the next interest period.

3.3 You must monitor your account to ensure that it does not become overdrawn. We may, in our absolute discretion, authorise a transaction that overdraws your account. If you do not rectify an overdrawn account within seven days, and the overdrawn account persists for 60 or more days, we may report that to a credit reporting body in accordance with the Privacy Act 1988. This may affect your ability to obtain credit in the future.

4 Statements

4.1 NAB will send you statements of account at least 6 monthly or more frequently at your request. If a NAB Global Visa Debit card is linked to your account a statement will be provided to you at least monthly, unless otherwise agreed.

4.2 Statements of account will be sent to you by post, electronically or in any other way permitted by law or otherwise agreed.

4.3 Without limiting any part of these terms and conditions, you must promptly review your statement of account to check for and tell NAB of any transaction recorded on your statement that you suspect for any reason you did not authorise or for which the information recorded is incorrect. Failure to promptly report unauthorised transactions may increase your liability.

5 What fees are applicable to the account?

5.1 NAB may debit your account with account fees and other standard service fees, the amount and nature of which are detailed in NAB’s brochures ‘A Guide to Fees and Charges - Personal Banking Fees’ and ‘Business Banking Fees – A guide to fees and charges’, available from NAB at any time.

6 Foreign Currency Holding Fee

6.1 A fee may be charged on large balances in currencies where market conditions and interest rates are such that it costs us to hold the currency. The relevant fee and threshold amounts over which the fee is charged can be found on NAB’s website: https://www.nab.com.au/ForeignCurrencyAccount. The threshold amounts and currencies may change as market conditions change.

7 Goods and Services Tax

7.1 Where NAB is liable to pay Goods and Services Tax (GST) or any similar tax on a supply made in connection with your account, then you agree to pay an additional amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.

8 Government charges and taxes

8.1 NAB may debit your account with government fees, duties and taxes (including any Pay as You Go Withholding Tax) relating to your account after converting them from Australian dollars to the currency of your account.

8.2 NAB will make any necessary conversion of such fees, duties and taxes from Australian dollars to the currency of your account at the relevant spot rate of exchange quoted by NAB generally on the day on which the conversion is effected.

9 Third Party Cheques

9.1 If you present a cheque which is payable to someone else or it appears to belong to someone else (third party cheque), NAB may, in its discretion, refuse to accept that cheque for deposit or refuse to cash it or may require you to comply with some conditions before it will accept that cheque for deposit or cash it.

10 How is the operation of the account governed?

10.1 Each accountholder is authorised to operate the account alone unless an authority is provided to NAB which specifies who is authorised to operate the account and whether they may do so alone or jointly.

10.2 When an accountholder authorises a person under clause 10.1, that person is authorised to do all of the following things:
(a) give instructions in relation to cheques, withdrawals, periodical payment/debit authorities and, where nominated by the accountholder, electronic NAB services;
(b) overdraw the account(s) to any extent permitted by NAB (NAB will treat casual overdrafts as applications for credit);
(c) place money on term deposit, purchase certificates of deposit and receive repayment and interest;
(d) sign, draw, make, accept, endorse, discount or make arrangements with NAB regarding bills of exchange, bank cheques, orders and other instruments;
(e) give instructions about or otherwise deal with documents conferring a right to or insuring goods;
(f) receive boxes, packets, deeds or documents;
(g) apply for encashment/negotiation facilities and letters of credit upon terms acceptable to NAB, including the giving and enforcing of security and relieving NAB from liability;
(h) enter into contracts with NAB for the sale or purchase of foreign currencies by NAB or NAB correspondents;
(i) provide guarantees indemnities or declarations protecting NAB in relation to (i) missing documents conferring a right to or insuring goods; (ii) guarantees or undertakings by NAB in its favour or on its behalf; (iii) letters of credit; (iv) repurchase by NAB of bank/international cheques and other instruments;

10.3 In respect of any authority provided to NAB under clause 10.1, NAB may elect not to follow any instructions given under the authority if:
(a) it is not satisfied that the person giving the instruction has authority (for example, if NAB is not satisfied that the signature on the instruction matches the specimen signature held);
(b) in its opinion, the instructions are not clear;
(c) NAB cannot authenticate or validate any information or documents relating to the account or service, a person who is authorised to transact on it, or the transaction; or
(d) NAB is notified of a dispute between joint accountholders (in which case NAB may require all joint account holders or directors to sign any authority to operate this account).

10.4 In respect of any authority provided to NAB under clause 10.1, NAB may, by giving notice, override the authority and require that all or specific future transactions must be authorised by all accountholders.

10.5 Any authority provided to NAB under clause 10.1 does not prevent NAB from complying with other valid accountholder instructions.

10.6 In relation to transactions to or from the account, you authorise NAB to disclose and collect information (including personal information) to and from other financial institutions, to the extent NAB considers this reasonably necessary.

11 Joint accounts

11.1 If there are two or more of you, you will be treated as holding the account jointly and NAB may accept for credit to the account any telegraphic transfer, cheque, payment order or bill of exchange that is payable to all or any of you.

11.2 If any of you die, the account will be treated as the account of the survivor or survivors jointly.

11.3 Unless any of you request otherwise, NAB statements and notices (including notification of any variation to these terms and conditions) will be forwarded to the mailing address of the first of you named in the account. In the absence of evidence to the contrary, you will all be deemed to have received any NAB statements and notices forwarded in accordance with these terms and conditions.

11.4 A joint account holder may only make a withdrawal on the terms of any authority to operate on the account. If NAB is notified of a dispute between joint account holders, NAB may require all joint account holders to sign any authority to operate the account.

11.5 The liability of account holders under an account held in joint names is joint and several. This means each and all of the account holders are liable for the whole of any debit balance on the account.

12 Closing your account

12.1 You or any other authorised person can request to close your account by contacting your NAB banker, visiting a NAB branch, calling our contact centre or by written notice. If we cannot execute your request, we may advise you of further information we require to process your request.

Such termination will not affect any obligation incurred by you or under these terms and conditions. Any outstanding interest, fees and charges payable by you to NAB under these terms and conditions are payable upon closure.

NAB may exercise its discretion to close an account due to unsatisfactory conduct or any other reason it deems appropriate. In this event, NAB will provide you notice in writing.

13 Responsibility

13.1 You acknowledge that:
(a) you are aware of the currency risk (including the potential for sharp movements in the value of the Australian Dollar relative to any other currency) and the interest rate risks that are inherent with the account, and you, and not NAB, are responsible for the prudent management of the account in relation to those risks;
(b) you are aware of the services available to a person such as you to guard against those risks;
(c) you have relied solely on your own independent assessment or advice from a third party (other than NAB); and
(d) NAB is not responsible to you for any fluctuation in the interest rate or the relative value of the Australian Dollar against any other currency, or any loss or liability you may incur as a result of such a fluctuation.

14 Specific Terms and Conditions for Renminbi accounts (“RMB Terms and Conditions”)

If you have a Renminbi (“RMB”) account, then you agree, acknowledge and represent (without limiting and in addition to clause 10) that:

14.1 Settlement of RMB denominated remittances into or from the People’s Republic of China (“PRC”) is subject to regulations of the PRC relating to foreign exchange control which may change from time to time.

14.2 RMB is subject to substantial exchange rate risk and is currently not freely convertible.

14.3 The provision of RMB account services by NAB is subject to the applicable laws, regulations, policies, guidelines or practice notes issued by any regulatory authorities, governmental agencies, clearing and settlement banks or agents, custodians or professional bodies governing or offering RMB related activities, clearing or services, and/or any applicable agreement for clearing and settlement of RMB, each as may be amended or updated from time to time (“Applicable Provisions”).

14.4 Without limiting clause 14.3 above and if there is any inconsistency between the RMB Terms and Conditions, any internal policy of NAB and the Applicable Provisions, the order of priority for the purposes of construction is as follows:

(i) the Applicable Provisions;
(ii) the RMB Terms and Conditions; and
(iii) any internal policy of NAB.

14.5 The RMB Terms and Conditions may be determined and amended by NAB from time to time and at all times subject to the Applicable Provisions.

14.6 The opening of a RMB account as well as all instructions or transactions in relation to the RMB account are subject to NAB’s acceptance and approval at NAB’s sole and absolute discretion and on such terms and conditions as NAB may impose including, without limitation, receipt by NAB of such documents and information as NAB may require in relation to the account opening and/or the instruction and/or the transaction.

14.7 Without limitation to paragraph 14.3 above, you will provide any information and documents requested by NAB from time to time for opening a RMB account with NAB or the provision of any RMB service by NAB (as the case may be), including, without limitation, the following information about the underlying transaction (if applicable):

(i) name and account number of your PRC counterparty;
(ii) date and brief description of the underlying transaction; and
(iii) a copy of any relevant trade documents (including invoices, contracts and third party documents such as bills of lading and customs declaration forms).

14.8 All information and documents provided by you from time to time are complete, true and accurate and you confirm that NAB is entitled to rely on such information and documents without any further verification.

14.9 You and your PRC counterparty are responsible for obtaining all relevant governmental regulatory approvals/licences, verifications and/or registrations (if any) for the purpose of cross-border remittance of RMB. Neither NAB nor any of its affiliates or correspondent banks shall be liable for any non-compliance with applicable laws or regulations by you or your PRC counterparty.

14.10 All instructions issued by you must, and NAB may take any action as it deems reasonably necessary or appropriate to, comply with the Applicable Provisions.

14.11 NAB, its affiliates and correspondent banks are authorised to disclose and report all and any transaction data and information regarding you, your account(s), your account relationship with NAB and any other RMB related services to any regulatory authorities, government agencies, clearing and settlement banks or agents, custodians or professional bodies governing or offering RMB related activities, clearing or other services, or to NAB’s correspondent banks, wherever such party is situated (including PRC and Hong Kong regulators and RMB clearing and settlement banks where applicable).

14.12 Applicable conversion and interest rates regarding RMB will be determined by NAB and may differ from the official rates set by the People’s Bank of China or rates determined by any other person.

14.13 Provision of all RMB services are subject to the maximum amount (if any) per customer per day requirements or the maximum amount per transaction requirements imposed by NAB from time to time in compliance with the RMB Terms and Conditions, and the Applicable Provisions (if applicable).

14.14 NAB may set a cut-off time for deposits into RMB accounts and NAB may decline to accept deposits made after the cut-off time (if any) or, if NAB so informs you, NAB may treat them as made on the next Banking Day.

14.15 Remittances cannot take place on public holidays in the PRC. For example, public holidays include the Spring Festival holidays (also known as Chinese New Year holidays), which are relatively long and whose dates change from year to year. You will ascertain the dates of public holidays in the PRC before scheduling any RMB remittances.

14.16 NAB may, from time to time, refuse or terminate the provision of RMB services without prior notice and without giving any reason.

14.17 NAB may from time to time set restrictions that apply only to RMB accounts and transactions. For example, restrictions may apply to the availability of physical RMB currency.

14.18 If any remittance you request to be made in RMB fails, is returned, or is delayed for any reason then NAB is not responsible for any loss incurred as a result (including as a result of any changes to any exchange rate or any claim made by the intended recipient of the remittance).

14.19 You indemnify NAB against any and all losses, damages, claims, liabilities, costs (including legal costs on a full indemnity basis) and expenses which NAB may suffer or incur arising from or in connection with the opening, maintaining and closure of your RMB account and/or the provision of any RMB services provided by NAB in relation to the account as a result of your misrepresentation or any information or documentation provided by you being incomplete, inaccurate or misleading in any respect.

PART B: GENERAL MATTERS – FOR ALL ACCOUNTS, CARDS AND SERVICES IN THIS BOOKLET

The following terms and conditions are in addition to the terms and conditions applying to all accounts, cards and services covered in this booklet.

15 Banking Code of Practice

15.1 NAB has adopted the Banking Code of Practice and relevant provisions of the Code apply to this product, if you are an individual or a small business referred to in the Code. Please see the Definitions and Interpretation section of this booklet for the definition of a small business. You can obtain from NAB upon request:

(a) information on NAB’s current interest rates and standard fees and charges relating to this product if any;
(b) general descriptive information concerning NAB’s banking services including:

(i) for accounts with cheque access, general descriptive information about cheques;
(ii) account opening procedures;
(iii) NAB’s obligations regarding the confidentiality of your information;
(iv) complaint handling procedures;
(v) bank cheques;
(vi) the advisability of you informing NAB promptly when you are in financial difficulty;
(vii) the advisability of you reading the terms and conditions applying to each banking service NAB provides to you;

(c) general descriptive information about:

(i) the identification requirements of the Anti-Money Laundering and Counter Terrorism Financing Act 2006;
(ii) the options available to you under the tax file number legislation; and

(d) a copy of the Banking Code of Practice.

16 Notice Provisions

NAB will give you notice of changes to the accounts, cards and services included in this booklet as set out in the table below and you agree to receive notice in such ways.

16.1 Changes NAB may make
In addition to the other changes NAB may make to these terms and conditions, NAB may change any other terms and conditions at any time (including by imposing new fees or charges, changing the amount, type, frequency or method of calculation of fees and charges payable, or any changes in accordance with any applicable legislation and industry codes). If any variation made has an adverse impact on you, you may close the account. You must pay any outstanding fees and charges on the account.

NAB may charge you an amount that it considers to be a reasonable estimate of the costs of any account closure.

16.2 How does NAB notify you of changes?
NAB will give you notice of changes to the accounts, card and services included in this booklet as set out in the table below and you agree to receive notice in such ways. We may give you less notice or no notice if we believe a change is unfavourable to you, if it is reasonable for us to give shorter notice to manage an immediate and material risk.


Changes relating to Foreign Currency Accounts in Part A

dsscs
Type of Change Method of Notification Timeframe
Introduction of a fee or charge Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect
Changes to fees and charges Method of Notification In writing, electronically or by media advertisement Timeframe At least 30 days before the change takes effect
Changes to interest rates Method of Notification In writing, electronically or by media advertisement Timeframe No later than the day the change takes effect
Changes to the calculation of interest Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect
Any other changes to the terms and conditions in Parts A and B(including changes relating to interest other than changes to an interest rate) Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect

Changes relating to the use of your card or card details in Parts C and D

dsscs
Type of Change Method of Notification Timeframe
Changes to the daily limit that can be withdrawn or transferred from your card Method of Notification In writing or electronically Timeframe At least 20 days (or any longer period allowed by law)
Changes to the time during which the daily limit applies to purchases and withdrawals of cash undertaken using a card or PIN Method of Notification In writing or electronically Timeframe At least 20 days (or any longer period allowed by law)
Changes to an increase in the account holders liability for losses relating to EFT transactions Method of Notification In writing or electronically Timeframe At least 20 days (or any longer period allowed by law)
Changes to fees and charges (including the introduction or increase of charges relating solely to the use of your card or PIN or card account details or the issue of an additional or replacement card or PIN or card account details) Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect
Any other changes to NAB Global Visa Debit terms and conditions in Part C or NAB Electronic Banking (NAB Global Visa Debit Card) terms and conditions in Part D Method of Notification In writing, electronically or by media advertisement Timeframe No later than the day the change takes effect or as required under applicable laws and industry codes. However, if we believe a change is unfavourable to you, NAB will give notice at least 30 days before the change take effect.

Changes relating to the use of NAB Internet Banking and NAB Telephone Banking in Part E

dsscs
Type of Change Method of Notification Timeframe
Any change to or imposition of a daily or other periodic transaction limit Method of Notification In writing or electronically Timeframe At least 30 days prior to the change taking effect
Any change to the number and type of accounts on which a transaction may be made, or type of transactions that may be made Method of Notification In writing or electronically Timeframe At least 30 days prior to the change taking effect
An increase in the account holder's liability for losses relating to EFT transactions Method of Notification In writing or electronically Timeframe At least 30 days prior to the change taking effect
Changes to fees and charges (including the introduction or increase of charges relating solely to the use of a NAB ID, authentication service or password or the issue of an additional or replacement NAB ID, authentication service or password) Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect
Any other changes to the terms and conditions in Part E Method of Notification In writing or electronically Timeframe At least 30 days before the change takes effect

In relation to changes to NAB Internet Banking and NAB Telephone Banking, to the extent permitted by any applicable legislation and industry codes, NAB reserves the right not to give advance notice when changes are necessitated by an immediate need to restore or maintain the security of NAB’s systems or individual accounts.

General Notification Provisions

dsscs
Type of Change Method of Notification Timeframe
Changes to government fees and charges Method of Notification In writing, electronically or by media advertisement, unless the government publicises the change to fees and charges Timeframe At least 30 days before the change takes effect, or a shorter period if NAB gives notice with reasonable promptness after we are notified by the government

16.3 How do you notify NAB of changes?

dsscs
Type of Change Method of Notification Timeframe
Change of Address (including nominated electronic address) Method of Notification In writing, in person at any NAB outlet, via NAB Internet Banking or by calling us on 13 22 65 (personal customers) or 13 10 12 (business customers) Timeframe As soon as possible
Notices, certificates, consents, approvals and other communications in connection with these terms and conditions (eg. cancellation of a card) Method of Notification Electronically using the service or in writing, in person at any NAB outlet or by calling us on 13 22 65 (personal customers) or 13 10 12 (business customers) Timeframe As soon as possible

16.4 Electronic communication
(a) To the extent permitted by law and subject to clause 16.5, notices, statements, certificates, consents, approvals and other communications in connection with the terms and conditions in this booklet from NAB, may be given electronically:

(i) by electronic means, including by SMS, electronic mail to your nominated electronic address or push notification to any NAB app we may make available to you; or
(ii) by making it available at NAB’s website; or
(iii) if you use an online banking service provided by NAB (eg. NAB Internet Banking or NAB Connect), by being made available through that service; or
(iv) by any other means we agree with you.

(b) Where communications are made available through NAB’s website or through a NAB online banking service, we will let you know the information is there by sending you an SMS or email to the contact details we have on file, or by push notification from any NAB app or any other agreed method.

16.5 You can choose to receive notices or statements in paper by giving NAB notice. Where your product or service is designed exclusively for electronic use, paper notices and statements are only available in limited circumstances.

16.6 For the purposes of clause 16.4:

(a) You may request a paper copy of a communication given electronically within six months of the electronic copy being received or made available.

(b) A communication is deemed to be received when the communication enters the recipient’s designated information system or is capable of being viewed from a recipient’s computer, and is effective when received even if no person is aware of its receipt.

(c) For the purposes of communications sent by electronic mail and the Electronic Transactions Act, the server on which the mailbox for the designated address resides is to be taken to be the recipient’s designated information system.

(d) A communication is deemed to be sent from where the sender has their place of business and is deemed to be received where the recipient has their place of business.

For the purposes of this clause:

(i) if the sender or recipient has more than one place of business, the place of business is the sender’s or recipient’s principal place of business; and

(ii) if the sender or recipient does not have a place of business, the place of business is the sender’s or recipient’s usual place.

17 Money laundering and illegality

17.1 You agree that NAB may delay, block or refuse to make or receive or credit any payment using the services detailed in this booklet if NAB believes on reasonable grounds that making, receiving or crediting that payment may breach any law in Australia or any other country, and NAB will incur no liability to you if NAB does so.

17.2 You declare and undertake to NAB that you do not have any reason to suspect that any payment NAB makes in accordance with any instructions you give NAB using the services detailed in this booklet will breach any law in Australia or any other country.

18 Exercise of Discretions

18.1 Where these terms and conditions confer a discretion on NAB, NAB will exercise that discretion reasonably and in accordance with its legitimate business interests.

19 What do I do if I have a problem or dispute relating to my account?

19.1 For information about resolving problems or disputes, contact NAB on 1800 152 015, or visit any NAB branch.

NAB has available on request information about the procedures for lodging a complaint. For more details about our internal dispute resolution procedures please ask for our complaints resolution brochure.

If you subsequently feel that the issue has not been resolved to your satisfaction, you may contact our external dispute resolution scheme. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA) and can be contacted at:

Telephone: 1800 931 678
Email address: info@afca.org.au
Website: www.afca.org.au
Postal address: GPO Box 3
Melbourne VIC 3001

PART C: NAB GLOBAL VISA DEBIT CARD TERMS AND CONDITIONS

The following terms and conditions apply to the use of NAB Global Visa Debit cards with your linked NAB Foreign Currency account. In addition to the terms and conditions in this Part C, the terms and conditions in Part B of this booklet also apply to your NAB Global Visa Debit card.

Where we refer to use of, or using your NAB Global Visa Debit card, this includes use of, or using your card details as well where relevant. Please read the definition of ‘use’ in Part C of the Definitions and Interpretation of this booklet for more information.

20 When do these NAB Global Visa Debit card terms and conditions apply?

20.1 The terms and conditions set out in Part C apply when you accept them by using your NAB Global Visa Debit card or card details.

21 NAB Global Visa Debit card

21.1 Any NAB Global Visa Debit card issued by NAB to you is for use on your linked NAB Foreign Currency account.

21.2 The NAB Global Visa Debit card remains the property of NAB.

21.3 NAB may at any time issue a new NAB Global Visa Debit card to you for use subject to these terms and conditions.

21.4 You are responsible for each purchase and cash withdrawal made using your NAB Global Visa Debit card. This is so whether the purchase or cash withdrawal is made at your request or by the authorised use of your NAB Global Visa Debit card. There are limits on your liability for unauthorised use set out in clause 26 and 27.

21.5 You are responsible for the security of any NAB Global Visa Debit card and card details issued to you. Any NAB Global Visa Debit card issued to you is for your use only. You are responsible for keeping your NAB Global Visa Debit card and card details in a safe place and providing protection from theft and misuse.

Additional NAB Global Visa Debit cards

21.6 If requested by you, NAB may issue a NAB Global Visa Debit card to any person whom you have authorised to operate your linked NAB Foreign Currency account.

21.7 You are responsible to NAB for the operation by an authorised cardholder of the NAB Global Visa Debit card (and card details) issued to them and your linked NAB Foreign Currency account. NAB does not impose any joint or several liability on the authorised cardholder. You are liable to NAB if an authorised cardholder does not comply with these terms and conditions.

21.8 For this reason, you should ensure that any authorised cardholder receives a copy of these terms and conditions. The authorised cardholder should read and understand the terms and conditions set out in Parts C, D and where applicable, Part E.

21.9 An authorised cardholder is able to operate your linked NAB Foreign Currency in every way that you are able to. For example, the authorised cardholder may use the NAB Global Visa Debit card to:

  • make purchases; and
  • withdraw cash from an ATM.

21.10 Subject to the terms and conditions of any electronic banking facility, if an authorised cardholder has a Personal Identification Number (PIN) or other identifying number or password for use in relation to their NAB Global Visa Debit card (and card details) or the linked NAB Foreign Currency account, the authorised cardholder can access your linked NAB Foreign Currency account through use of their NAB Global Visa Debit card (and card details) and PIN or other identifying number or passwords.

21.11 You can cancel an authorised cardholder’s NAB Global Visa Debit card by
(a) instructing NAB in a manner acceptable to NAB that you wish this to be done; and
(b) taking all reasonable steps to return that cardholder’s NAB Global Visa Debit card to NAB or otherwise destroying that cardholder’s NAB Global Visa Debit card by cutting it diagonally in half through the magnetic strip and chip. If you request NAB to cancel an authorised cardholder’s card, you must immediately notify the additional NAB Global Visa Debit cardholder of your request.

Note: Cancelling an authorised cardholder’s NAB Global Visa Debit card will not automatically revoke that person’s authority to operate your linked NAB Foreign Currency account for non-card based transactions. If you wish to also revoke the authority of the relevant person to operate your linked NAB Foreign Currency account, you must let us know and complete any additional steps that we reasonably require.

21.12 If you make a request to cancel an authorised cardholder’s NAB Global Visa Debit card in accordance with clause 21.11, you are responsible for:
(a) transactions generated by use of the relevant NAB Global Visa Debit card and card details until you have made the request; and
(b) transactions generated by use of the relevant NAB Global Visa Debit card and card details which are processed to your linked NAB Foreign Currency account after NAB receives your request.

Use of NAB Global Visa Debit card and card details

21.13 A NAB Global Visa Debit card may be honoured by financial institutions and merchants displaying a sign or card promotional material that identifies the Visa card scheme. This does not mean that all goods and services available at those premises may be purchased by use of a NAB Global Visa Debit card.

21.14 You may be able to use your NAB Global Visa Debit card details through an electronic banking facility. This includes when the NAB Global Visa Debit card details are used at a merchant by mail, telephone order or through the Internet to pay for goods or services. In this instance:
(a) use of your NAB Global Visa Debit card details through an electronic banking facility will be subject to the terms and conditions of the electronic banking facility; and
(b) where the terms and conditions of Part C conflicts with those of the electronic banking facility’s terms and conditions, the electronic banking facility terms and conditions will prevail.

21.15 You should ensure that the transaction amount is correct before:

  • you sign vouchers or transaction records given to you by merchants or a financial institution; and
  • you enter your PIN or other identifying number or password at an electronic banking facility.

NAB relies on your signature on a voucher or transaction record or the entry of your PIN as authority to debit the amount shown.

21.16 NAB is not responsible for goods or services supplied to a cardholder, and any complaint must be resolved with the merchant. In some circumstances NAB may be able to lodge a claim to request a refund for you under the card scheme’s rules for disputed transactions. Details about chargeback rights and the procedures for disputing transactions are described in clause 27.

21.17 A NAB Global Visa Debit card transaction cannot be changed. It is an unchangeable order by you to NAB to process the transaction. You may not request NAB to alter or stop payment on the transaction. To cancel periodical debits authorised to be made by your NAB Global Visa Debit card you must contact the merchant and give directions to cancel them.

21.18 Your NAB Global Visa Debit card must not be used for any unlawful purpose, including the purchase of goods or services, prohibited by any law in the cardholder’s jurisdiction.

21.19 NAB may temporarily block the use of your NAB Global Visa Debit card where it has reason to suspect inappropriate, unauthorised or unlawful activity on your NAB Global Visa Debit card. NAB will endeavour to contact you in this event.

21.20 You are encouraged to maintain a record of any regular payment arrangement you elect to enter into with a merchant.

A regular payment arrangement includes regular direct debits, regular recurring payments and instalment payments from a debit card. Instalment payments are regular payments over a set period of time.

To either change or cancel any regular payment arrangement you should contact the merchant at least 15 days prior to the next scheduled payment. Until you attempt to cancel the regular payment arrangement NAB must accept the merchant’s transaction (subject to there being sufficient funds or limits available). If possible you should retain a copy of your change/cancellation request. If the merchant fails to act in accordance with these instructions you may have the rights to a dispute.

22 Limits on use of your NAB Global Visa Debit card and card details

22.1 A NAB Global Visa Debit card may not be accepted unless it carries your signature and is used during the validity-period shown on your card.

22.2 The available balance of your linked NAB Foreign Currency account will be reduced by the amount of:
(a) any transaction for which a merchant seeks authorisation even if the transaction is not completed at the time of the authorisation. This authorisation is for the purpose of establishing that there are sufficient funds available in your transaction account for the transaction. This authorisation may be completed for a transaction that occurs at a later time such as hotel accommodation; and
(b) any debit to your NAB Foreign Currency account under clause 23.1 except to the extent that the relevant transaction has already led to a reduction in the amount of available balance.

22.3 All purchases and cash withdrawals made using a NAB Global Visa Debit card through the Visa card scheme are limited to the available balance of your linked NAB Foreign Currency account.

22.4 A cash withdrawal cannot be made using card details or card at a contactless reader.

22.5 Transaction limits apply to the use of card details or a card to make a purchase at a contactless reader without using a PIN. NAB will notify you of any such limit if your card is capable of making contactless purchases.

23 Processing of transactions by NAB

23.1 Your linked NAB Foreign Currency account will be debited with, and you agree to pay to NAB:
(a) each purchase;
(b) each cash withdrawal; and
(c) fees and charges payable under the terms and conditions in Part C.

23.2 In the absence of evidence to the contrary:
(a) the amount shown on a sales voucher or any other evidence of a purchase is sufficient evidence of the purchase; and
(b) the amount shown on a cash withdrawal voucher, receipt or any other evidence of a cash withdrawal is sufficient evidence of the cash withdrawal; and
(c) the above applies regardless of whether the voucher or other evidence is signed by you.

24 NAB may assign any date it reasonably considers appropriate to a debit or credit to your linked NAB Foreign Currency account or may adjust any debit or credit for the purposes of correction.

25 Statements and currency conversion

25.1 NAB will give you a statement for your linked NAB Foreign Currency accounts as set out in Part A.

25.2 Your NAB Global Visa Debit card can only be used for purchases and cash withdrawals in the same currency as the linked NAB Foreign Currency Account. Purchases and cash withdrawals made in other currencies may be declined by NAB.

26 Lost/stolen cards

26.1 Notification procedure
If a NAB Global Visa Debit card or card details is lost or stolen you must immediately notify NAB using the telephone number referred to in the ‘Lost/Stolen Cards/Compromised Personal Identification Numbers (PINs)’ details under Summary of Important Information at the front of this booklet, or any other means NAB makes available to you. Where requested, you must give NAB all the information you have about how the loss occurred.

26.2 Your liability
You remain liable for any cash withdrawal or purchase made by any other person before you notify NAB of the loss or theft up to a maximum of:
(a) in relation to all the uses of the NAB Global Visa Debit card through an electronic banking facility – the amount determined under the terms and conditions for the electronic banking facility (if any);
(b) in relation to all other uses of the NAB Global Visa Debit card, a total amount of $150.

26.3 Despite notifying NAB of an event described in clause 26.1 , you remain liable for any cash withdrawal or purchase made by you.

26.4 Emergency card replacement
If your NAB Global Visa Debit card is lost or stolen while you are overseas, you may request a NAB Global Visa Debit Emergency Card for use until your permanent replacement card is received.
You remain liable and responsible for the proper use of the NAB Global Visa Debit Emergency Card and any transactions made using the NAB Global Visa Debit Emergency Card or its card details.

26.5 New card details to your Merchants
If your NAB Global Visa Debit card details are changed ie. as a result of a lost or stolen card you must request the merchant to change the details of your existing regular payment arrangement to ensure arrangements continue. If you fail to undertake this activity your regular payment arrangement either may not be honoured by NAB or the merchant may stop providing the goods and/services.

27 Disputed transactions

27.1 A disputed transaction may include:
(a) an unauthorised NAB Global Visa Debit card transaction – a transaction which you believe was not authorised by use of your NAB Global Visa Debit card or card details.
(b) a general dispute – a transaction which you wish to dispute. This may include a transaction which has been processed to your NAB Global Visa Debit card more than once, or a transaction which was authorised by the use of your NAB Global Visa Debit card which you wish to dispute.

Despite notifying NAB of a disputed transaction you remain liable for any cash withdrawal or purchase made by using your NAB Global Visa Debit card.

27.2 Notification procedure for disputed transactions
You should immediately notify NAB of any disputed transaction.

NAB recommends that you promptly read each statement carefully as soon as you receive it. If applicable you may also wish to check your current transaction history via NAB Internet Banking or NAB Connect.

Use the telephone number printed on your statement or on the back of your NAB Global Visa Debit card to report the disputed transaction. You must give NAB any information you have about how the disputed transaction occurred. NAB may require you to confirm details in writing.

27.3 Chargeback rights
The Visa card scheme has a dispute resolution process that is contained in its operating rules. This process sets out specific circumstances and timeframes in which a member of the scheme (eg. a financial institution) can claim a refund in connection with a disputed transaction on your behalf. This is referred to as a ‘chargeback right’. NAB’s ability to investigate any disputed transaction on your NAB Global Visa Debit card, and subsequently process a chargeback is restricted by the time limits imposed under the operating rules for the Visa card scheme.

While your dispute is being investigated by NAB, the value of the disputed transaction will be withheld against your linked NAB Foreign Currency account until the dispute is resolved.

27.4 Timeframes for notifying NAB
The ability of NAB to dispute a transaction on your behalf (where a chargeback right exists) may be lost if you do not notify NAB within the required timeframes.

For this reason, it is in your interest to report any disputed transaction to NAB immediately and certainly no later than 75 days after the date of transaction on your receipt.

Where it can be shown that you have unreasonably delayed notifying NAB, you may be liable for the loss on any disputed transaction.

27.5 Timeframes for NAB to process a chargeback right where a chargeback right exists NAB will process a chargeback for you when you have notified NAB of the disputed transaction within the required time frame, as described in clause 27.4.

The timeframes for NAB to process a chargeback vary between 75 days and 120 days depending on the type of disputed transaction.

NAB will not accept a refusal of a chargeback by a merchant’s financial institution unless it is consistent with the relevant Visa card scheme rules.

27.6 Electronic transactions
If the ePayments Code is applicable to a disputed transaction, the timeframes as specified in clause 27.4 may not apply in certain circumstances.
The procedures for resolving disputed electronic transactions are set out in the terms and conditions of the electronic banking facility.

28 Cancellation of your card

28.1 Cancellation by NAB
NAB may cancel your NAB Global Visa Debit card at any time without notice. Examples of where NAB may do this include, where you have reported a fraudulent transaction using your card or card details, where the account is inactive, or where NAB reasonably believes that the continued use of your card may cause loss to NAB or you. These examples are for guidance only and do not limit NAB’s ability to cancel your card for another reason.

The NAB Global Visa Debit card or card details may not be used after it is cancelled or your linked NAB Foreign Currency account is closed. When NAB gives you notice of the cancellation you must destroy or return the NAB Global Visa Debit card to NAB and to take reasonable steps to prevent your card details from being used.

28.2 Cancellation by you
You may cancel your NAB Global Visa Debit card if you:
(a) notify NAB using a notice method set out in clause 16, requesting that the NAB Global Visa Debit card be cancelled.
(b) destroy or return your current NAB Global Visa Debit card to NAB and take reasonable steps to prevent your card details from being used.

You will remain liable for any transactions using your NAB Global Visa Debit card or NAB Global Visa Debit card details prior to your NAB Global Visa Debit card or linked NAB Foreign Currency account being closed. NAB may seek to recover these funds from you.

28.3 NAB may refuse to authorise any transactions on your NAB Global Visa Debit card made after receiving your request to cancel your NAB Global Visa Debit Card.

28.4 Regular payment arrangements (including direct debits)
(a) If your NAB Global Visa Debit card is cancelled under clause 28.2, you must cancel any direct debits authorised using your NAB Global Visa Debit card details.
(b) If you elect to close your NAB Foreign Currency account or your NAB Foreign Currency account is closed by NAB you should contact the merchant to revise your regular payment arrangement as the merchant may stop providing the goods and/or services.

28.5 Terms and conditions continue after cancellation
The terms and conditions in Part C will continue after a NAB Global Visa Debit card is cancelled under clause 28 or your linked NAB Foreign Currency account is closed and until any outstanding amounts to be debited to your linked NAB Foreign Currency account are paid (whether the amounts are accrued or charged before or after the cancellation of your card or closure of your linked NAB Foreign Currency account).

29 Fees and charges

NAB may debit your linked NAB Foreign Currency account with fees applicable to the NAB Global Visa Debit card and other standard fees, the amount and nature of which are detailed in NAB’s brochures ‘Business Banking Fees – A Guide to Fees and Charges’ (for business customers) and ‘A Guide Fees and Charges – Personal Banking Fees’ (for personal customers) available from NAB at any time. Any fees and charges paid by you are not refundable.

30 Miscellaneous

Parties other than NAB may from time to time offer certain goods and services to you:
(a) free of charge; or
(b) at a particular price, in connection with your NAB Global Visa Debit card. NAB is not responsible for any of these goods or services, or the failure of such a party to provide or perform such goods or services.

PART D: ELECTRONIC BANKING (NAB GLOBAL VISA DEBIT CARD) TERMS AND CONDITIONS

The rights and obligations outlined in Part D comply with both the ePayments Code and the Banking Code of Practice. In addition, the terms and conditions in Part B of this booklet apply to any use of NAB electronic equipment as set out in the terms and conditions in this Part D.

Electronic Banking functionality of the NAB Global Visa Debit card

As a foreign currency card, the NAB Global Visa Debit card can be used:

  • at domestic NAB ATMs (within Australia) to change your PIN only;
  • at international ATMs or domestic ATMs that dispense foreign currency to withdraw cash in the currency available in your linked NAB Foreign Currency Account;
  • at merchant terminals located outside Australia for purchases or withdrawals in the currency available in your linked NAB Foreign Currency Account;
  • for other online transactions which are processed in a foreign currency available in your linked NAB Foreign Currency account

For this reason, the following clauses in Part D do not apply to the NAB Global Visa Debit card because the electronic banking functionality is not available:

  • clause 33.1 only applies to a change of PIN for your NAB Global Visa Debit card;
  • clauses 33.2 and 33.3 only apply to use of international ATMs or transactions in a foreign currency at a merchant terminal;
  • clause 35 does not apply and neither cash nor cheque deposits are permitted at NAB ATMs for credit to a NAB Foreign Currency account

31 Application of Electronic Banking (NAB Global Visa Debit card) terms and conditions

31.1 When do these Electronic Banking (NAB Global Visa Debit card) terms and conditions apply?
These terms and conditions are binding on you from whichever of the following occurs first:

(a) in relation to a card, by applying for the card to be issued and linked to your NAB Foreign Currency accounts; or
(b) the account holder or any cardholder conducts an EFT transaction on any NAB Foreign Currency account; or
(c) subject to clause 31.1(d) any cardholder receives their card; or
(d) in relation to a NAB Global Visa Debit card, upon receipt of the card or card account details, whichever is received first.

However, note clause 36.6 and the guidelines on security in clause 36.7 apply immediately upon you receiving or selecting the PIN.

31.2 Terms and Conditions relating to EFT transactions
These terms and conditions apply to EFT transactions on your linked NAB Foreign Currency accounts.
These include, but are not limited to EFT transactions initiated by you:

(a) at NAB ATMs using your card and PIN;
(b) at ATMs provided by other institutions using your card and PIN;
(c) at EFTPOS facilities provided by merchants using your card and PIN;
(d) using your card account details through other electronic equipment;
(e) where a card is used through a ‘swipe-only’ device that does not require a manual signature; and
(f) at a contactless reader using a card or card details.

31.3 Other terms and conditions
Separate terms and conditions exist for:

(a) NAB Global Visa Debit cards – the terms and conditions for which are detailed in Part C of this booklet; and
(b) any of the NAB Foreign Currency accounts which can be accessed using your card – the terms and conditions for which are detailed in Part A of this booklet.

If there is any inconsistency between the terms and conditions in this Part D and the terms and conditions applying to your NAB Global Visa Debit card or NAB Foreign Currency account, these NAB Electronic Banking (NAB Global Visa Debit card) terms and conditions apply to the extent any inconsistency exists in respect of EFT transactions, except for notice of cancellation or revocation of any electronic banking facility.

31.4 Account holder to ensure distribution
Account holders must ensure that each cardholder is provided with a copy of these terms and conditions before any of the events referred to in clause 31.1.

32 Limits on EFT transactions

32.1 NAB Foreign Currency accounts
Your card and PIN (or your card account details) enable transactions to be made on any NAB Foreign Currency accounts which you have linked for use with NAB card based electronic banking facilities.

32.2 Number and type of accounts
There is a limit to the number and type of NAB Foreign Currency accounts which can be linked by means of NAB card based electronic banking facilities.

NAB Global Visa Debit cards

You may link your NAB Foreign Currency Accounts to your NAB Global Visa Debit card based on the currency in each NAB Foreign Currency account. Only one NAB Foreign Currency account per currency can be linked to the NAB Global Visa Debit card. When the card is used, NAB will determine the NAB Foreign Currency Account to be debited based on the currency of the EFT transaction.

32.3 Amounts withdrawn or transferred
NAB reserves the right to limit the amount which may be withdrawn or transferred from a NAB Foreign Currency account by way of certain EFT transactions.
A daily limit applies from midnight to midnight Australian Eastern Standard Time or Australian Eastern Standard Summer Time (whichever is applicable).

32.4 NAB Global Visa Debit cardholders
A daily limit applies to all ATM cash withdrawals or to the cash component of a transaction made at an EFTPOS terminal under clause 33.3.

You will be advised of these specific limits when issued with your card, and you will be subsequently advised of any change to these limits. The limits advised by NAB are not an undertaking by NAB to limit the amounts withdrawn or transferred by use of NAB card based electronic banking facilities. However, the advised limit does limit your liability for unauthorised transactions (see clause 36).

32.5 Valid and irrevocable authority
Your use of a card, card account details or PIN through electronic equipment to initiate an EFT transaction is an unchangeable order to NAB to process the EFT transaction. NAB relies on this as authority to debit the amount shown. Neither a cardholder nor an account holder may request NAB to stop or alter the EFT transaction. However, the account holder’s liability for the EFT transaction could be limited in terms of clause 36.3.

33 Card based electronic banking facilities

33.1 NAB ATMs
Subject to the terms and conditions applying to your nominated account, your card and PIN enable you to use NAB ATMs as determined by NAB.
NAB ATMs allow you to withdraw or transfer funds between all nominated accounts, obtain a record of recent transactions, order a repeat statement and check your account balances.

Some NAB ATMs may also allow you to deposit funds into a nominated account and to change your PIN.

It’s your responsibility to familiarise yourself with the correct use of ATMs. If you’re unsure or require assistance in the operation of the ATM, please seek assistance from staff at a NAB outlet or contact NAB using the customer service details in Summary of Important Information at the front of this booklet.

33.2 ATMs provided by other institutions
ATMs provided by other institutions accepting cards may allow you to withdraw funds and check your designated main nominated account(s) balances. Institutions providing other ATMs accepting cards may impose their own fees and restrictions on the operation of the cards with their ATMs including limits to the amounts which may be withdrawn. NAB accepts no responsibility for such fees and restrictions.

33.3 EFTPOS terminals provided by merchants
EFTPOS terminals allow you to pay for purchases and may allow the option of withdrawing extra cash from your designated main nominated account(s) at certain locations. Merchants providing EFTPOS terminals accepting cards may impose their own fees and restrictions on the operation of the cards with their EFTPOS terminals including limits to the amounts which may be withdrawn. NAB accepts no responsibility for such fees and restrictions.

33.4 Other transactions through electronic equipment
(Such as using a merchant internet site on a computer or by communicating through telephone or electronic mail with a merchant). The merchant or other person may impose their own restrictions on these EFT transactions (such as a purchase at a merchant using a contactless reader). Contactless readers give you the option of making purchases up to the limit notified to you by NAB. NAB has no control over whether a merchant will accept this form of contactless purchase. The merchant or other person may impose their own restrictions on these EFT transactions.

NAB accepts no responsibility for any such restrictions in connection with any such transactions through electronic equipment.

Note: Using digital wallets on mobile phone devices and wearable devices

Irrespective of the value of the purchase, you may not be required to enter a PIN in the contactless reader when making a contactless purchase where the electronic equipment is an eligible wearable device or mobile phone. You will be notified about this at the time you enrol for the digital wallet.

33.5 Functionality
The processing of an EFT transaction to a particular account will depend on the functionality of the electronic equipment (for example an overseas ATM may process a transaction to a NAB Foreign Currency account(s) which you did not seek to initiate).

NAB accepts no responsibility for this differing functionality.

33.6 Fees
Fees may apply to any EFT transaction you undertake with NAB card based electronic banking facilities, the amount and nature of which are detailed in ‘Business Banking Fees – A guide to fees and charges’ (for business customers) or ‘A Guide to Fees and Charges – Personal Banking Fees’ (for personal customers).

34 Operation of card based electronic banking services

34.1 Receipts

(a) It is desirable for you to retain or record receipts to verify your account statements;
(b) The issuing of a receipt by an EFTPOS terminal or ATM may be accepted by NAB as evidence that the transaction has been performed. This condition does not apply to deposits lodged in ATMs (see clauses 35.1 and 35.2).
(c) When making a contactless purchase you must check the correct amount of the purchase is displayed on the contactless reader or on the merchant register.

34.2 Statements

(a)For all NAB Foreign Currency accounts, a statement is issued in accordance with the terms and conditions for the account set out in Part A in this booklet.

(b) For the purposes of preparing statements, NAB reserves the right to show an EFT transaction as having been carried out on the next or subsequent banking day(s) after the day the transaction was made.

34.3 Review statements of account
You should always review your statement and bring to NAB’s attention any discrepancies, errors or unauthorised transactions as soon as possible. If you wish to dispute an EFT transaction, you must report this to NAB. Please refer to customer service details in Summary of Important Information at the front of this booklet.

34.4 Discrepancies in cash delivered by an ATM
When withdrawing cash from an ATM, you should immediately check that the correct sum has been delivered. If there is a discrepancy between the amount of cash delivered by an ATM, and the amount shown on the receipt, report the facts as soon as possible to NAB. Please refer to the customer service details in Summary of Important Information at the front of this booklet.

34.5 Cards
Remember to take proper care of your card. Do not keep your card in contact with other cards that have a magnetic strip. Magnetic strips can react with each other and if this occurs your card may no longer operate an ATM or EFTPOS terminal.

(a) Your card is issued with validity date denoting month and year eg. 06/09 is June 2020. The commencing date is the first day of the month, the expiry date the last day of the month. Cards are not valid before or after these dates.

Expired cards must be destroyed.
(b) You agree that your card remains the property of NAB. You further agree to return the card to NAB or destroy the card by cutting it vertically in half through its magnetic strip upon:

i. notice from NAB cancelling your card; or
ii. closure of all your NAB Foreign Currency accounts; or
iii. revocation of authority to operate your NAB Foreign Currency accounts by means of your card.

(c) Your card may be confiscated by an ATM if you repeat invalid PIN entries. The number of additional entries allowed after the first invalid entry may be varied at NAB discretion and is not subject to any prior notice.

34.6 EFTPOS terminal malfunction
In the event of an EFTPOS terminal malfunction or failure, the merchant may provide alternative manual procedures to enable a transaction to be made. You will be required to present your card for imprinting of a transaction voucher, indicate one of the main nominated accounts, and sign the transaction voucher. (The procedure is similar to that used for paper voucher credit card transactions.) NAB reserves the right to vary the manual procedure at any time.

If you have indicated on the paper voucher that a main nominated account is to be debited, and that account is closed or has insufficient funds available, NAB may redirect the debit entry to the other main nominated account without notice to you.

34.7 Merchants
NAB will not be liable for the refusal of any merchant to accept a card, or card account details.

Any complaints concerning goods and services purchased must generally be resolved with the merchant. In some circumstances we may be able to lodge a claim to request a refund for you under the card scheme’s rules for disputed transactions. Details about chargeback rights and the procedures for disputing transactions are described in clause 27.

34.8 Promotional material
Promotional material referring to NAB card based electronic banking facilities that is displayed on or in any premises, is not to be taken as a warranty by NAB, or by the merchant carrying on a business in those premises, that all goods and services may be purchased by means of an EFT transaction. You also accept that the use of your card and card account details may be subject to other limitations imposed by the merchant.

35 Deposits

35.1 Cash deposits at ATMs
When making a cash deposit at an ATM you should be aware that such deposits may not be credited to your account immediately.

A cash deposit lodged in an ATM is subject to verification and at NAB discretion may not be credited to your account until the following banking day. Deposits made at an ATM after 6.00pm will be credited to your account within 2 banking days.

In the event of a discrepancy between the deposit value determined by NAB and the amount recorded by the ATM, the account holder will be promptly advised of the actual amount which has been credited to the nominated account. Remember to include the ATM deposit advice in the envelope with the deposit, as failure to do so may delay funds being credited to your account. NAB reserves the right to correct or reverse any such deposit transaction.

NAB will accept responsibility for the security of your deposit correctly lodged at an ATM which offers depositing services, subject to verification of the amount deposited.

You should keep all records associated with a deposit that you make via an ATM until the deposit is verified and recorded on your account statement. Where the claimed deposit is not available for verification following forceful removal of the ATM or other criminal act, NAB requires you to reasonably substantiate the value of your claim.

35.2 Deposits in the form of cheques
If you make a deposit in the form of, or including a cheque, the funds of the cheque are not available for withdrawal until the cheque reaches the paying bank and NAB is guaranteed payment. (This condition applies to deposits made through an ATM or at a NAB outlet.) In the event of a discrepancy between the value of cheques deposited as determined by NAB and your deposit claim, NAB will inform you. NAB reserves the right to correct or reverse any such deposit transaction.

Because of the requirements of NAB systems, NAB reserves the right to place a ‘hold’ on the full amount of a deposit which includes a cheque.

For example, where a deposit includes cash and 1 or more cheques, the hold applies to the cash component as well as to the value of cheques.

Holds are normally applied for 3 banking days, and transactions requiring use of these funds may be refused within this period.

Therefore, if you wish to deposit cash and expect to withdraw against the sum of that cash within the 3 day period, you are advised to deposit the cash separately from the cheques. (That is, make 2 deposit transactions).

NAB will not be responsible for any claim or refusal of a transaction if this condition is disregarded. You are entitled to enquire at any NAB outlet if holds are to be applied to any deposit.

Subject to clause 36, you, the cardholder, agree to indemnify NAB against all claims or liabilities it may incur as a consequence of it collecting a cheque of which you are not the true owner.

36 Responsibilities and liabilities

36.1 Your responsibilities with respect to the card
You must:

(a) sign your card immediately on receipt;
(b) keep your card in a safe place, and provide reasonable protection for the card from theft;
(c) notify NAB should your card be lost or stolen (refer to the `Lost/Stolen Cards Compromised Personal Identification Numbers (PINs)’ details in Summary of Important Information at the front of this booklet);
(d) advise any change of address (refer to Customer Service details in Summary of Important Information at the front of this booklet);
(e) use your card in accordance with these Electronic Banking (NAB Global Visa Debit card) terms and conditions;
(f) destroy an expired card; and
(g) if a temporary card has been issued to you, destroy it upon receipt of a personalised card.

36.2 General responsibility
The account holder is generally responsible for all EFT transactions authorised by the use of the card and/or PIN and/or the card account details or undertaken by another person with your knowledge and/or consent. The account holder’s liability for any use not authorised by you may however be limited as provided below.

36.3 No account holder liability in some circumstances
The account holder is not liable for:

(a) losses that are caused by the fraudulent or negligent conduct of NAB employees or agents or companies involved in networking arrangements or of merchants or of their agents or employees;
(b) losses arising because the PIN, card account details or card is forged, faulty, expired, or cancelled;
(c) losses that arise from EFT transactions which required the use of your card or your PIN and that occurred before you received your card or PIN;
(d) losses that are caused by the same EFT transaction being incorrectly debited more than once to the same account;
(e) losses resulting from unauthorised transactions occurring after notification to NAB that the card has been misused, lost or stolen or the security of the PIN has been breached;
(f) losses resulting from unauthorised transactions where it is clear that you have not contributed to such losses.

36.4 Account holder liability for unauthorised transactions
The account holder is liable for losses resulting from unauthorised transactions as provided below:

(a) where NAB can prove on the balance of probability that you contributed to the losses through your fraud or your contravention of the security requirements in clause 36.6 the account holder is liable for the actual losses which occur before NAB is notified that the card has been misused, lost or stolen or that the security of the PIN has been breached; and
(b) where NAB can prove on the balance of probability that you contributed to losses resulting from unauthorised transactions because you unreasonably delayed notifying NAB after becoming aware of the misuse, loss or theft of the card, or that the security of the PIN has been breached. The account holder will then be liable for the actual losses which occur between the time you became aware (or should reasonably have become aware in the case of a lost or stolen card) and when NAB was actually notified.

However in relation to (a) and (b) above, the account holder will not be liable for any of the following amounts:

i. that portion of the losses incurred on any 1 day which exceed the applicable daily transaction limit(s);
ii. that portion of the losses incurred in a period which exceeds any other periodic transaction limit(s) applicable to that period;
iii. that portion of the total losses incurred on any account which exceeds the balance of your account(s) (including any pre-arranged credit);
iv. all losses incurred on any accounts which NAB and the account holder had not agreed could be accessed using your card and PIN.

(c) where a PIN was required to perform the unauthorised transactions and neither paragraph (a) nor (b) applies, the account holder is liable for the least of:

i. $150; or
ii. the balance of those account(s) (including any prearranged credit) from which value was transferred in the unauthorised transactions and which NAB and the account holder have agreed may be accessed using the PIN; or
iii. the actual loss at the time NAB is notified (where relevant) that the card has been misused, lost or stolen or that the security of the PIN has been breached (excluding that portion of the losses incurred on any 1 day which exceeds any applicable daily transaction or other periodic transaction limit(s))

36.5 The account holder is liable for losses arising from unauthorised transactions that occur because you contributed to the losses by leaving a card in an ATM.

36.6 Your responsibilities
(a) where NAB provides you with a PIN you must not:

i. voluntarily disclose your PIN to anyone including a family member or friend (unless your card is a Deposit Only Card);
ii. record your PIN on your card or on any article carried with the card or liable to loss or theft simultaneously with the card;
iii. act with extreme carelessness in failing to protect the security of your PIN.

(b) where NAB allows you to select a PIN or change your PIN you must not select:

i. a numeric code which represents your birth date; or
ii. an alphabetical code which is a recognisable part of your name.

Either of these selections may mean you are liable for losses caused by unauthorised transactions caused by a breach of your PIN.

36.7 Guidelines
You should also comply with these guidelines to protect the security of your card, card account details and PIN and thus reduce the possibility of any inconvenience to you:

(a) do not permit any other person to use your card or card account details;
(b) destroy your PIN envelope after memorising your PIN;
(c) take reasonable care when using an ATM or EFTPOS terminal to ensure your PIN is not disclosed to any other person; and
(d) should you require a memory aid to recall your PIN you may make such a record providing the record is reasonably disguised. However, NAB does not consider the following examples to provide a reasonable disguise and you must not:

i. record the disguised PIN on your card;
ii. disguise your PIN by reversing the number sequence;
iii. describe the disguised record as a ‘PIN record’ or ‘Password record’;
iv. disguise your PIN as a telephone number, part of a telephone number, postcode or date of birth;
v. disguise your PIN using alphabetical characters, eg. A = 1B = 2C = 3 etc

(e) follow any other reasonable instructions NAB gives you in relation to selecting a PIN.

There may be other forms of disguise which may be similarly unsuitable because of the ease of another person discerning your PIN.

Please note all the guidelines set out in clause 36.7 are for your assistance but your liability in the case of an actual loss will be governed by the ePayments Code and clause 36.6 in this booklet. However, you should take care to meet the guidelines set out in clause 36.7 as a failure to meet these guidelines may in some circumstances constitute an act of extreme carelessness under clause 36.6(a)(iii).

36.8 Advising NAB
If you believe your card has been lost or stolen, your PIN divulged or that there has been misuse of your card, you must advise NAB as soon as possible. Please refer to NAB’s Lost/Stolen Cards/Compromised Personal Identification Number (PINs) details in Summary of Important Information at the front of this booklet.

Once NAB has been notified of these matters the account holder’s liability for further EFT transactions will be limited.

Where telephone facilities or any other means are not available during particular periods, any losses occurring during these periods that were due to non-notification are deemed to be the liability of NAB, providing notification is made to NAB within a reasonable time of the facility again becoming available. Please refer to NAB customer service details in Summary of Important Information at the front of this booklet.

NAB will acknowledge your report and you should record or retain this acknowledgement.

36.9 Liability under Visa card scheme rules
Notwithstanding the above where you notify NAB of an unauthorised transaction on a NAB Global Visa Debit card, NAB will not hold the account holder liable for an amount greater than the liability the account holder would have had if NAB had, at the time the complaint was made, exercised its rights (to the extent relevant) under the rules of the Visa card scheme.

36.10 Failure of NAB electronic equipment

(a) Except in the case of a business EFT transaction, NAB will be liable to you for losses you suffer caused by the failure of NAB’s electronic equipment or system to complete an EFT transaction accepted by NAB’s system or NAB’s electronic equipment in accordance with your instructions.

However, NAB will not be liable for consequential losses where you should have been aware that NAB’s electronic equipment or system was unavailable for use or malfunctioning. NAB’s responsibilities in this case will be limited to the correction of errors in your account and the refund of any charges or fees imposed on you as a result. NAB will also not be liable for any losses caused by the failure of NAB’s electronic equipment where NAB’s system or electronic equipment had not accepted the EFT transaction.

(b) NAB will not be liable to you for any loss, claim, liability or outgoing, including without limitation any consequential loss or liability, which you suffer because of any failure of NAB’s systems or NAB’s electronic equipment to complete a business EFT transaction.

37 ePayments Code warranty

37.1 NAB warrants that it will comply with the requirements of the ePayments Code for all EFT transactions on nominated accounts other than business EFT transactions.

PART E: INTERNET BANKING AND NAB TELEPHONE BANKING TERMS AND CONDITIONS

The terms and conditions in Part B apply to any use of NAB Internet Banking or NAB Telephone Banking in addition to the terms and conditions in this Part E. You should read these terms and conditions before you use NAB Internet Banking and NAB Telephone Banking for the first time.

Online access for the NAB Foreign Currency account or NAB Global Visa Debit card

As a foreign currency account, neither NPP payments or domestic payments through the BPay Scheme can be made from the NAB Foreign Currency account. Neither a NAB Foreign Currency account nor NAB Global Visa Debit card can be accessed through NAB Telephone Banking.

General terms relating to NAB Internet Banking and NAB Telephone Banking

38 Offer and acceptance

38.1 NAB Internet Banking and NAB Telephone Banking are secure, convenient and easy to use. The service may be used by you to help manage your accounts.

38.2 NAB offers to make NAB Internet Banking and NAB Telephone Banking available to you on these terms and conditions.

38.3 NAB will rely on your acceptance of these terms and conditions when:

(a) a user accesses, or seeks to access, an account through the service; or

(b) in relation to NAB Internet Banking, a user clicks on the ‘ACCEPT’ button in the online registration process.

39 Terms and conditions for accounts

39.1 The terms and conditions in Part E are in addition to any of NAB terms and conditions for an account.

39.2 If there is any inconsistency between these terms and conditions and the terms and conditions applying to an account or to a service provided by NAB, these terms and conditions apply to the extent of that inconsistency.

40 Authorised user

40.1 NAB may allow any person over 16 years of age authorised by you to be an authorised user. It is your responsibility to ensure that any authorised user is over 16 years of age.

40.2 An authorised user may use a NAB ID issued to them in their own name, or alternatively they may use any additional NAB ID issued to you.

40.3 An authorised user who uses a NAB ID issued to them in their own name when accessing your account:

(a) will be registered as a user of the service by NAB in their own name, subject to clause 50.1
(b) may be able to use the service to access and operate your account in every way available to you; and
(c) may be restricted to accessing and operating your account in any way specified by you.

40.4 An authorised user who uses an additional NAB ID issued to you:

(a) will be registered as a user of the service by NAB in their own name, subject to clause 50.1;
(b) may be able to use the service to access and operate your account in every way available to you; and
(c) may be restricted to accessing and operating your account in any way specified by you.

40.5 Subject to clauses 40.7 and 41, you are liable for any use of your account or the service by an authorised user as if the account or the service had been used by you. You are also responsible for all instructions given in relation to your accounts using the service, which are authorised by the use of your password or the password of an authorised user, or undertaken by another person with the knowledge or consent of you or of an authorised user.

40.6 You should ensure that any authorised user has been provided with, and read and understood these terms and conditions before using the service.

40.7 If you no longer wish any authorised user to be able to access or operate your account using the service you must:

(a) contact NAB on 13 10 12 (business customers) or 13 22 65 (personal customers);
(b) attend a NAB outlet to confirm service suspension; or
(c) comply with any other procedures specified by NAB.

41 Liability for unauthorised transactions provisions for all personal EFT transactions

41.1 This clause sets out important rules which may govern an account holder’s liability for unauthorised transactions. The liability provisions set out below override any other clause to the extent of any conflict or inconsistency for all personal EFT transactions.

41.2 When the account holder is not liable
The account holder is not liable for:

(a) losses that are caused by the fraudulent or negligent conduct of NAB employees or agents or companies involved in networking arrangements or of merchants or of their agents or employees;
(b) losses arising because the NAB ID, authentication service and/or password is forged, faulty, expired, or cancelled;
(c) losses that arise from personal EFT transactions which required the use of the authentication service and/or password and that occurred before the user received the authentication service and/or password;
(d) losses that are caused by the same personal EFT transaction being incorrectly debited more than once to the same account;
(e) losses resulting from unauthorised transactions occurring after notification to NAB that the security of the authentication service and/or password has been breached;
(f) losses resulting from unauthorised transactions where it is clear that the user has not contributed to such losses.

41.3 When the account holder is liable
The account holder will be liable for losses resulting from unauthorised transactions as provided below:

(a) where NAB can prove on the balance of probability that the user contributed to the losses through the user’s fraud or contravention of the security requirements in clause 41.4, the account holder is liable for the actual losses which occur before NAB is notified that the security of the authentication service and/or password has been breached; and
(b) where NAB can prove on the balance of probability that where the user contributed to losses resulting from unauthorised transactions because the user unreasonably delayed notifying NAB after becoming aware that the security of the authentication service and/or password has been breached. The account holder will then be liable for the actual losses which occur between the time the user became aware and when NAB was actually notified.

However, in relation to (a) and (b) above, for losses arising from unauthorised transactions the account holder will not be liable to pay:

i. the portion of losses incurred on any 1 day which exceeds the applicable daily transaction limit(s) (if any);
ii. the portion of losses incurred in a period which exceeds any other periodic transaction limit(s) applicable to that period;
iii. the portion of the total losses incurred on any account which exceeds the balance of that account (including any prearranged credit);
iv. all losses incurred on any accounts which the account holder and NAB had not agreed could be accessed using the authentication service and/or password.

(c) When limited liability applies
Where the authentication service and/or password was required to perform the unauthorised transaction(s) and neither paragraph (a) nor (b) applies, the account holder is liable for the lesser of:

i. $150;
ii. the balance of those account(s) (including any prearranged credit) from which value was transferred in the unauthorised transactions and which NAB and the account holder have agreed may be accessed using the authentication device and/or password; or
iii. the actual loss at the time NAB is notified that the security of the authentication service and/or password has become known to someone else (excluding that portion of the losses incurred on any 1 day which exceeds any applicable daily transaction or other periodic transaction limit(s)).

41.4 User’s responsibilities under the ePayments Code

(a) Where NAB provides the user with an authentication service and/or password the user must:

i. not voluntarily disclose the authentication service and/or password to anyone including a family member or friend, except when you are creating an authorised user;
ii. not act with extreme carelessness in failing to protect the security of the authentication service and/or password; and
iii. not record the password without making any reasonable attempt to protect the security of the password record on the 1 article or on several articles so that they are liable to loss or theft simultaneously.

(b) Where NAB allows the user to select a password or change the user’s password the user must not select:

i. a numeric code which represents the user’s birth date; or
ii. an alphabetical code which is a recognisable part of the user’s name.

Either of these selections may mean you are liable for losses caused by unauthorised transactions caused by a breach of the security of the password.

41.5 Failure of NAB equipment or NAB system
NAB will be liable to users for losses users suffer, caused by the failure of NAB equipment or NAB system to complete a personal EFT transaction accepted by NAB equipment or NAB system in accordance with the user’s instructions.

However, where the user should have been aware that NAB equipment or NAB system was unavailable for use or malfunctioning, NAB responsibilities will be limited to the correction of any errors in the account holder’s account and the refund of any charges or fees imposed on the account holder as a result.

NAB will also not be liable for any losses caused by the failure of NAB equipment or NAB system where NAB equipment or NAB system had not accepted the personal EFT transaction.

41.6 Advising NAB
If the user believes the security of the user’s authentication service and/or password has been breached, the user must advise on 13 10 12 (business customers) or 13 22 65 (personal customers) as soon as possible.

Once NAB has been notified of these matters the account holder’s liability for further personal EFT transactions will be limited. Where telephone facilities for notification are not available during particular periods, any losses occurring during these periods that were due to non-notification are deemed to be the liability of NAB, providing notification is made to NAB within a reasonable time of the facility again becoming available. NAB, will acknowledge the user’s report, and the user should record or retain this acknowledgment.

41.7 Credit and charge cards
Notwithstanding the rest of clause 41 where the user notifies NAB of an unauthorised transaction on a credit card or charge card account, NAB will not hold the account holder liable for an amount greater than the liability the account holder would have had if NAB had, at the time the complaint was made, exercised its rights (to the extent relevant) under the rules of the credit card scheme.

42 Allocation of liabilities for business EFT transactions

42.1 You are not liable for any losses:

(a) where it is clear that a user has not contributed to those losses;
(b) that are caused by the fraudulent or negligent conduct of NAB employees or agents;
(c) resulting from unauthorised transactions occurring after you notify NAB that a user’s password has become known to someone else or the user’s authentication service has been compromised.

42.2 Where it is unclear whether or not a user has contributed to the losses resulting from unauthorised transactions on an account using the service, you are only liable to pay $150.

42.3 Where it is clear that a user has contributed to the losses because a user has failed to comply with clause 50 or you unreasonably delay notifying NAB under clause 52.5, then you are liable for those losses except for that portion of the losses incurred which exceed the balance of your account(s) (including any prearranged credit facility) or that portion of the losses incurred which exceed the total amount you are able to withdraw from your account(s) on the days the unauthorised use took place.

42.4 In the absence of a breach of duty or obligation owed to you, NAB is not liable for any loss or damage caused directly or indirectly to a user by:

(a) any breakdown or interruption in the service due to circumstances beyond NAB control;
(b) any corruption of data and any breakdown, interruption or errors caused to a user’s computer or computing equipment as a result of using the service or as a result of software being downloaded to a user’s computer for the purposes of the service;
(c) intermittent interruptions to the service from time to time;
(d) any delays or errors in the execution of any transaction or instruction in respect of your account because of any breakdown or interruption in the service due to circumstances beyond its control;
(e) a party to a payment instruction made by a user not receiving funds because of a problem with the information provided by the user (eg. a user provides NAB with the wrong account number or wrong PayID);
(f) any delays or errors by other parties (eg. the failure of a financial institution to credit or debit your account in a timely manner); or
(g) any refusal by a party to a payment instruction to accept, or acknowledge receipt of, the funds the subject of that payment instruction.

43 Type of accounts and transactions for NAB Internet Banking and NAB Telephone Banking

You will be advised of the accounts and transactions you can undertake using the service when you sign up to the service. You may also refer to the FAQs in the Internet Banking section at nab.com.au for further details.

44 Accounts with other entities within the NAB Group

Where your account is maintained with another entity within the NAB Group, you agree that these terms and conditions will also apply to the use of NAB Internet Banking and NAB Telephone Banking in connection with that account.

45 Service closure

You or NAB may end the use of the service at any time by giving a notice to the other. Examples of when NAB may end your use of the service include where the account is inactive and where NAB believes on reasonable grounds that continued use may cause loss to NAB or to you. These are examples only and do not prevent NAB terminating use of the service for any other reason.

46 ePayments Code Warranty

NAB warrants that it will comply with the requirements of the ePayments Code for all personal EFT transactions conducted via NAB Internet Banking and NAB Telephone Banking service(s).

47 NAB Internet Banking service

Use of the service
47.1 Once:

(a) you are taken to have accepted these terms and conditions under clause 38.3; and
(b) a user has accessed the service by entering a NAB ID and their password; and
(c) a user has created a different password to be used to access the service in the future; and
(d) NAB has selected a billing account (another billing account may be subsequently selected by a user with NAB agreement); then

NAB will register the user as a user of the service and may, at its discretion, issue the user with an authentication service.

47.2 A user may use the service in accordance with the terms and conditions in this Part E, unless their use of the service is cancelled or suspended under these terms and conditions.

47.3 Access to the service, or access to certain functionalities of the service, may only be allowed by NAB:

(a) if the procedures specified by NAB have been complied with; and
(b) if NAB has received any document or information, including any document which identifies a user reasonably required by NAB.

47.4 Access to the service:

(a) will be denied to a user if the user enters an incorrect password on 3 consecutive occasions; or
(b) may be denied if any instruction given using the service, is made in language NAB considers to be inappropriate.

47.5 Transfer of funds
Subject to clauses 40.3 and 40.4, a user will be able to transfer funds from your accounts to any other accounts accessible by the user using the service, whether the accounts are held with other financial institutions, other third parties or NAB.

The amount which is able to be transferred will be subject to a daily limit set by NAB. Users should refer to FAQs in the Internet Banking section at nab.com.au for details of any restrictions.

If a user uses a NAB ID issued to you, the user’s ability to make such a transfer can be removed if you notify NAB under clause 40.7 that you want that to happen.

NAB bears no responsibility for limits and restrictions on any transfer of funds imposed by other financial institutions and third parties.

48 Functionalities of the service

NAB may at any time where reasonably necessary for its business purposes, add to, remove, change or impose restrictions on, the functionalities of the service.

49 User authentication

When NAB receives an instruction from a user to make payment to a third party account (including a Bpay payment) and the user has user authentication, NAB will require the user to provide the identifier generated by NAB in accordance with user authentication. This requirement is in addition to any password or other information a user must give to NAB when providing an instruction using the service. The user should contact NAB Internet Banking Support in the event NAB does not accept any instruction using the user authentication identifier. Provision of this identifier does not alter your responsibility for the transaction.

50 User responsibilities relating to NAB Internet Banking

50.1 You must:

(a) choose a new password whenever you are required to do so by NAB;
(b) except when you are creating an authorised user, not disclose your password to any other person;
(c) not record or store your password anywhere;
(d) take reasonable care when accessing the service to ensure that your password is not disclosed to any other person, in particular ensuring that you are not observed while entering your password;
(e) not provide your authentication service (if any) to any other person;
(f) not use your authentication service (if any) other than in respect of the service. If you use your authentication service for any other purpose, NAB may revoke the authentication service and cancel the availability of the service to you;
(g) check your account records carefully and notify NAB immediately of any apparent discrepancy; and
(h) take every reasonable precaution to prevent the spread or diffusion of any software contamination including computer viruses and trojans.

50.2 You must ensure that an authorised user protects, stores and uses their password and authentication service (if any), in the same manner as clause 50.1 requires you to protect, store and use yours.

51 Liability for unauthorised transactions for personal EFT transactions

In respect of unauthorised transactions for personal EFT transactions, your liabilities are governed by clause 41.

52 Instructions to NAB

52.1 Subject to clauses 52.2 and 53:

(a) an instruction to NAB by a user using the service constitutes a valid and irrevocable authority to NAB to follow that instruction; and
(b) for payments to which cut-off times apply, a payment instruction which is given before the cut-off time for a day will be processed on the same day, but if it is given after the cut-off time it may be processed on the next banking day after the instruction is given; and
(c) for NPP Payments, a payment instruction will be processed as soon as practicable after the instruction is given.

52.2 An instruction to make a periodic or future dated payment continues until the expiry date authorised by a user, even if the service, or any authentication service used by a user to authenticate that instruction, has been cancelled.

52.3 In the case of an instruction to make a periodic or future dated payment, a user may revoke their instruction up until the cut-off time on the day payment is due to be made.

52.4 You are responsible for all instructions given in relation to your accounts which are authorised by a user’s use of their password or authentication service or undertaken by another person with their knowledge or consent.

52.5 You must notify NAB immediately if:

(a) a user’s password becomes known to any other person or is compromised;
(b) a user’s computer which the user uses to access and use the service is lost, stolen or fraudulently accessed;
(c) you become aware of any unauthorised transaction or error on an account using the service.

In respect to personal EFT transactions only, please also refer to clause 41.6.

52.6 Subject to clause 41.5, it is your responsibility to use other means of effecting transactions and giving and obtaining information if for any reason the service is unavailable for use or malfunctioning.

53 Processing of instructions to NAB

53.1 Subject to clause 41.5:

(a) In some circumstances, NAB may not act or may delay acting on any instruction givento it by a user through use of the service;
(b) except for NPP Payments, which must be processed by NAB as soon as practicable after the instruction is given, an instruction may be processed at the option of NAB on the next banking day after the instruction is given; and
(c) the accuracy of information about an account a user obtains through the relevant service is subject to checking by NAB as part of its normal procedures.

In the absence of a breach of obligation owed to a user, NAB is not liable for any loss or damage caused directly or indirectly to a user as a result of NAB’s failure to act or delay in acting on any instruction given to it by a user.

54 Mistaken internet payments using Funds Transfer – Pay Anyone

This clause applies to mistaken internet payments using the Pay Anyone functionality available within internet banking. It sets out important rules where the Sending ADI and the Receiving ADI have subscribed to the ePayments Code and

  • a user reports a mistaken internet payment to NAB as the Sending ADI; or
  • NAB, as the Receiving ADI, is notified by a Sending ADI that funds have been credited to your account as the result of a mistaken internet payment by its customer.

It does not apply to Bpay Payments.
In this clause mistaken internet payment means a payment made by a user through Pay Anyone where funds are paid into the account of an unintended recipient because the user entered or selected the wrong BSB number and/or account number or the wrong PayID or a PayID which belonged to the wrong person as the result of the user’s error or the user being advised of the wrong details. ADI means Authorised Deposit-taking institution and has the same meaning as the term in the Banking Act 1959(Cth). The Receiving ADI is the ADI whose customer received an internet payment and the Sending ADI is the ADI whose customer has made an internet payment.

55 User’s obligation

A user:

(a) must take care to enter or select the correct information about the intended recipient of the funds, required when using Pay Anyone to make a payment. It is not always possible for NAB to recover funds from the unintended recipient.
(b) should report a mistaken internet payment to NAB as soon as possible by:

• calling 13 22 65 (personal customers) or 13 10 12 (business customers) or
• visiting our website nab.com.au and completing the transaction dispute form.

NAB will acknowledge receipt of the report and the user should record or retain this acknowledgment.

56 Our obligations as a Sending ADI when we receive the user’s report

(a) Obligation to investigate
NAB will investigate a user’s report of a mistaken internet payment.

(b) Obligation to tell the user about the outcome
NAB will tell the user about the outcome of a user’s report of a mistaken internet payment:

(i) in writing, and
(ii) within 30 business days of the day the report was made.

Process where NAB and the Receiving ADI are not satisfied a mistaken internet payment has occurred

When a user makes a report both NAB and the Receiving ADI need to be satisfied a mistaken internet payment has occurred.

If NAB is not satisfied a mistaken internet payment has occurred NAB is not required to take any further action and will tell you in accordance with 56(b).

If the Receiving ADI receives a request from NAB to return funds to NAB, but is not satisfied that a mistaken internet payment has occurred, the Receiving ADI may seek their customer’s consent to return the funds to you. If consent is provided to the Receiving ADI, NAB will return these funds to you as soon as practicable.

Process where NAB and the Receiving ADI are satisfied a mistaken internet payment has occurred and there are insufficient funds

This process applies where both NAB and the Receiving ADI are satisfied a mistaken internet payment has occurred.

If NAB is satisfied that a mistaken internet payment has occurred, NAB will send the Receiving ADI a request for return of the funds. NAB is reliant on the Receiving ADI advising NAB if there are sufficient funds in their customer’s account to cover the amount of the mistaken internet payment.

If NAB is advised there are insufficient funds in the customer’s account, NAB is reliant on the Receiving ADI using its reasonable endeavours to recover the funds for you from their customer (e.g. facilitating payment by instalments).

If the Receiving ADI is unable to recover the funds from the unintended recipient you will be liable for losses arising from the mistaken internet payment.

Where NAB and the Receiving ADI are satisfied a mistaken internet payment has occurred and there are sufficient funds

This table describes the obligation of the Receiving ADI and NAB if they are satisfied a mistaken internet payment has occurred and there are sufficient credit funds available in the account of the unintended recipient to cover the payment.

A different process applies depending on when the user reported the mistaken internet payment to NAB.

User reports the mistaken internet payment to NAB Obligation of Receiving ADI after receiving NAB’s request to return funds NAB’s obligation to pay you
Within 10 business days of making the payment Obligation of Receiving ADI after receiving NAB’s request to return funds Funds must be returned to NAB within five business days (if practicable) of receiving NAB’s request to return the funds or such longer period as is necessary up to a maximum of 10 business days.

 

 

NAB’s obligation to pay you To return the funds to you as soon as practicable
Between 10 business days and seven months of making the payment Obligation of Receiving ADI after receiving NAB’s request to return funds Complete investigation within 10 business days of receiving NAB’s request to return the funds.

If satisfied a mistaken internet payment has occurred

(i) prevent their customer withdrawing the mistaken internet payment funds for a further 10 business days;

(ii) notify their customer they have a period of 10 business days to establish they are entitled to the funds. (This period commences on the date their customer was prevented from withdrawing the funds); and

(iii) return funds to NAB within two business days of the end of the 10 day period described in (ii) if their customer has not established they are entitled to the funds

NAB’s obligation to pay you To return the funds to you as soon as practicable
After seven months Obligation of Receiving ADI after receiving NAB’s request to return funds

Seek the consent of their customer to return funds. With the consent of their customer return the funds to NAB

Seek the consent of their customer to return funds. With the consent of their customer return the funds to NAB
Seek the consent of their customer to return funds. With the consent of their customer return the funds to NAB
NAB’s obligation to pay you To return the funds to you as soon as practicable

Complaints

For information about making a complaint about the outcome of a mistaken internet payment report or how we have dealt with it, please see clause 19 Complaints in Part B of this booklet.

Our obligations if we are notified about a mistaken internet payment by another ADI

If NAB is notified by a Sending ADI that funds have been credited to your account as the result of a mistaken internet payment by its customer, NAB will act in accordance with the obligations of the Receiving ADI described in 56 including the obligations to return funds in your account to the Sending ADI where applicable.

57 Fees

57.1 NAB’s standard fees relating to the service, including the use of the service, are payable by you in accordance with clauses 57.2 to 57.4.

57.2 NAB may debit your billing account with its standard fees relating to the service or use of service which are detailed in the ‘Personal Banking Fees and Charges Guide’ and ‘Business Banking Fees – A guide to fees and charges’ brochures.

57.3 If there are insufficient funds in your billing account, NAB will debit relevant fees or charges to the relevant account even if that causes the relevant account to become overdrawn or NAB may require you to pay the fees in any other manner NAB determines.

57.4 If you close your billing account, NAB will automatically select another account to which fees and charges relating to the service may be debited. If no account satisfactory to NAB exists, NAB may immediately cancel the availability of the service to you until such time that you open an account satisfactory to NAB or NAB may require you to pay the fees in any other manner NAB determines.

58 NAB Telephone Banking service

Use of the service
58.1 NAB Telephone Banking is automatically available to you if you are designated by NAB as a ‘personal customer’. It is available on application if you are designated by NAB as a ‘business customer’.

58.2 NAB will provide you with a NAB ID and a temporary password, which will be valid for 28 days from the date of issue automatically for a ‘personal customer’ and on acceptance of your application for NAB Telephone Banking for a ‘business customer’.

59 User responsibilities relating to NAB Telephone Banking

59.1 A user may change a password by using the service. NAB reserves the right, at any time without notice, to cancel access to the service by a user and to cancel a NAB ID or a password.
59.2 The service may be used only with a correct NAB ID and password. You must ensure that you and all authorised users of the service:

(a) choose a new password whenever you are required to do so by NAB;
(b) keep the password secret and do not write it down anywhere; and
(c) take care to prevent the unauthorised use of the password.

59.3 If a password becomes known to any unauthorised person, the user must notify NAB immediately. NAB will cancel the password and give you a new one. If a user considers there has been any error in relation to the use of a password, you must let NAB know immediately.

59.4 NAB may allow access to an account by any person using a NAB ID and password correctly.

60 Liability for unauthorised transactions for personal EFT transactions

60.1 In respect of unauthorised transactions for personal EFT transactions, your liabilities are governed by clause 41.

61 Instructions to NAB

Subject to clause 41:

(a) an instruction to NAB by a user cannot be stopped once it is received by NAB;
(b) where reasonably necessary for its business purposes, NAB need not act on or may delay acting on any such instruction;
(c) except for NPP Payments, which must be processed by NAB as soon as practicable after the instruction is given, an instruction may be processed at the option of NAB on the next banking day after the instruction is given;
(d) the accuracy of information about an account a user obtains through the relevant service is subject to checking by NAB as part of its normal procedures; and
(e) NAB is not responsible for any breakdown or interruption to the relevant service.

In the absence of a breach of obligation owed to you, NAB is not liable for any loss or damage caused directly or indirectly to a user as a result of NAB’s failure to act or delay in acting on any instruction given to it by a user.

62 Recording of telephone calls

NAB may arrange for all telephone calls to the service to be recorded for training and quality control purposes.

63 Fees

You must pay to NAB its standard fees relating to the service, including the use of the service, which are detailed in the ‘Personal Banking Fees and Charges Guide’ and ‘Business Banking Fees – A guide to fees and charges’ brochures. Fees will be debited to an account selected by NAB.

64 Bpay Payments terms and conditions (excluding Osko)

64.1 Bpay Scheme
NAB is a member of the Bpay Scheme. The Bpay Scheme is:

(a) an electronic payments scheme through which a user with Bpay access, can request NAB to make payments (Bpay Payments) to participating organisations (‘billers’) who tell you that you can make payments to them through the Bpay Scheme (Bpay Payments)
(b) a scheme through which you can receive or access bills or statements electronically (Bpay View) from participating billers nominated by;

(i) receiving an email sent to you whenever a bill or statement is received by us which directs you to link to the service via nab.com.au; or
(ii) accessing the service via nab.com.au

NAB will tell you if NAB is no longer a member of the Bpay Scheme.

When a user tells NAB to make a Bpay Payment, the user must give NAB the required information specified in clause 64.4. NAB will then debit the specified account with the amount of that Bpay Payment.

64.2 How to use the Bpay Scheme
(a) A Bpay Payment can be made from any account provided:

(i) NAB will allow transfers from the account;
(ii) there are sufficient funds or credit available in the account to meet the value of the Bpay Payment; and
(iii) the relevant biller agrees to accept the account.

(b) When a credit card is used to pay a bill through the Bpay Scheme, NAB treats that payment as a credit card purchase transaction.
(c) You acknowledge that the receipt by a biller of any mistaken or erroneous payment does not or will not constitute under any circumstances part or whole satisfaction of any underlying debt owed between the user and that biller.

64.3 Valid payment direction
Bpay Payment instructions will be valid if, when the instruction is given to NAB, the NAB ID and password is used correctly.

64.4 Information you must give NAB
To instruct NAB to make a Bpay Payment, a user must:

(a) enter the correct NAB ID and password;
(b) enter and select the appropriate biller code;
(c) select the appropriate ‘from’ account;
(d) enter the customer reference number;
(e) enter the amount to be paid; and
(f) confirm the details entered (if correct).

NAB shall not be obliged to effect a Bpay Payment if NAB is not given all of the above information or if any of the information given to NAB is inaccurate.

64.5 Payments
(a) NAB will not accept your instructions to stop a Bpay Payment once instructed to make that Bpay Payment.
(b) A user should notify NAB immediately if the user becomes aware of making a mistake (except for errors relating to payment amount, which should be notified to the biller) when instructing NAB to make a Bpay Payment, or if the user did not authorise a Bpay Payment made from your account.
(c) Subject to clause 64.8, billers who participate in the Bpay Scheme have agreed that a Bpay Payment you make will be treated as received by the biller to whom it is directed:

(i) on the date that Bpay Payment is made, if NAB is told to make the Bpay Payment before NAB’s cut-off time for Bpay Payments on a banking day; or
(ii) on the next banking day, if NAB is told to make a Bpay Payment after NAB’s cut-off time for Bpay Payments on a banking day, or on a non-banking day.

(d) A delay might occur in the processing of a Bpay Payment where:

(i) there is a public or bank holiday on the day after NAB is told to make a Bpay Payment;
(ii) NAB is told to make a Bpay Payment either on a day which is not a banking day or after NAB’s cut-off time for Bpay Payments on a banking day;
(iii) another financial institution participating in the Bpay Scheme does not comply with its obligations under the Bpay Scheme; or
(iv) a biller fails to comply with its obligations under the Bpay Scheme.

(e) While it is expected that any delay in processing for any reason set out in clause 64.5(d) will not continue for more than one banking day, any such delay may continue for a longer period.
(f) A user must be careful to ensure that NAB is told the correct amount to be paid. If a user instructs NAB to make a Bpay Payment and a user later discovers that:

(i) the amount NAB was told to pay was greater than the amount needed to be paid, you must contact the biller to obtain a refund of the excess.
(ii) the amount NAB is told to pay was less than the amount needed to be paid, you can make another Bpay Payment for the difference between the amount actually paid to a biller and the amount needed to be paid.

64.6 Liability for mistaken payments, unauthorised transactions and fraud
(a) If under this clause you are liable for an unauthorised or fraudulent payment as a result of a Bpay billing error and the ePayments Code applies, then your liability is limited to the lesser of:

(i) the amount of that unauthorised or fraudulent payment; and
(ii) the limit (if any) of your liability set out in clause 41 of this booklet.

If (ii) applies, then NAB will be liable to you for the difference between the amount for which you are liable and the amount of the unauthorised or fraudulent payment.

(b) NAB will attempt to make sure that Bpay Payments are processed promptly by the participants in the Bpay Scheme. A user must tell NAB promptly if the user:

(i) becomes aware of any delays or mistakes in processing Bpay Payments;
(ii) did not authorise a Bpay Payment that has been made from your account; or
(iii) thinks that you have been fraudulently induced to make a Bpay Payment. NAB will attempt to rectify any such matters in relation to your Bpay Payments in the way described in this clause. However, except as set out in clauses 64.6, and 41 to 42, NAB will not be liable for any loss or damage (including consequential loss or damage) a user suffers as a result of using the Bpay Scheme.

The longer the delay between when you tell NAB of the error and the date of your Bpay Payment, the more difficult it may be to perform the error correction. If this is the case, you will need to demonstrate that an error has occurred, based on your own records, or liaise directly with the biller to correct the error.

(c) If a Bpay Payment is made to a person or for an amount which is not in accordance with your instructions (if any), and your account was debited for the amount of that payment, NAB will credit that amount to your account. However, if a user was responsible for a mistake resulting in that payment and NAB cannot recover within 20 banking days of NAB attempting to do so the amount of that payment from the person who received it, you must pay NAB that amount.
(d) If a Bpay Payment is made in accordance with a payment direction which appeared to NAB to be from you or on your behalf but for which you did not give authority, NAB will credit your account with the amount of that unauthorised payment.

However, you must pay NAB the amount of that unauthorised payment if:

(i) NAB cannot recover within 20 banking days of NAB attempting to do so that amount from the person who received it; and
(ii) the payment was made as a result of a payment direction which did not comply with NAB’s prescribed security procedures for such payment directions.

If NAB is able to recover part of the amount of that payment from the person who received it, you must only pay NAB the amount of that payment that was not able to be recovered.

(e) If a Bpay Payment is induced by the fraud of a person involved in the Bpay Scheme, then that person should refund you the amount of the fraud-induced payment. However, if that person does not refund you the amount of the fraud-induced payment, you must bear the loss (including any consequential loss) unless some other person involved in the Bpay Scheme knew of the fraud or would have detected it with reasonable diligence, in which case that person must refund you the amount of the fraud-induced payment that is not refunded to you by the person that induced the fraud.
(f) If a Bpay Payment made by a user falls within the type described in clauses 64.6(c) or 64.6(d) and the payment also falls within the type described in clause 64.6(e) then NAB will apply the principles stated in clause 64.6(e).

(i) Except where a Bpay Payment is a mistaken payment referred to in clause 64.6(c), an unauthorised payment referred to in 64.6(d), or a fraudulent payment referred to in 64.6(e), Bpay Payments are irrevocable. No refunds will be provided through the Bpay Scheme where a user has a dispute with the biller about any goods or services a user may have agreed to acquire from the biller. Any dispute must be resolved with the biller.

IMPORTANT

Even where a Bpay Payment has been made using a credit card or a charge card no ‘chargeback’ rights will be available under the Bpay Scheme.

(g) You indemnify NAB against any loss or damage NAB may suffer due to any claim, demand or action of any kind brought against NAB arising directly or indirectly because a user acted negligently or fraudulently in connection with this agreement.

64.7 Suspension
NAB may suspend your right to participate in the Bpay Scheme at any time including your use of Bpay View. Examples of where we may do this include where your account is inactive and where NAB believes on reasonable grounds that your continued participation in the Bpay scheme may cause loss to NAB or to you. These examples are for guidance only and do not prevent NAB from suspending access for any other reason.

64.8 Bpay payment cut-off times
There are cut-off times and processing times for biller payments.

(a) NAB Telephone Banking cut-off times
6.30pm Australian Eastern Standard Time or Australian Eastern Standard Summer Time in Sydney (whichever is applicable).

(b) NAB Internet Banking cut-off times
Please refer to the FAQs section at nab.com.au for further details.

However, the payment may take longer to be credited to a biller if you tell NAB to make a payment on a Saturday, Sunday or a public holiday or if another participant in the Bpay Scheme does not process a Bpay Payment as soon as they receive its details.

64.9 When a biller cannot process a payment
If NAB is advised that a payment cannot be processed by a biller, NAB will:

(a) advise you of this;
(b) credit your account with the amount of the Bpay Payment; and
(c) take all reasonable steps to assist in making the Bpay Payment as quickly as possible.

64.10 Account records
You should check your account records carefully, and promptly report to NAB as soon as you become aware of any Bpay Payments that you think are errors or are Bpay Payments that you did not authorise or you think were made by someone else without your permission.

NAB is not liable for loss suffered by a user where:

(a) there is no breach of a legal duty of care owed to you by NAB or by any of its employees or agents; or
(b) such loss or damage is not reasonably foreseeable result of any such breach.

NAB will not be responsible for any loss or damage resulting from a breach by you of any term of these terms and conditions.

65 Bpay View – only applicable to NAB Internet Banking

65.1 What you need to do to use Bpay View
You need to register in order to use Bpay View on nab.com.au
Register by logging into the service at nab.com.au and selecting to register for Bpay View.

65.2 Registering with Bpay View
If you register for Bpay View, you agree:

(a) to NAB disclosing to billers nominated by you:

(i) such of your personal information (for example your name, email address and the fact you are our customer) as is necessary to enable the billers to verify that you can receive bills and statements electronically using Bpay View (or telling them if you cease to do so); and
(ii) that an event in clause 65.3(b) (c), (d), (e) or (f) has occurred;

(b) to NAB or a biller (as appropriate) collecting data about whether you access your emails, our service and any link to a bill or statement;
(c) to receive bills and statements electronically and agree that this satisfies the legal obligations (if any) of a biller to give you bills and statements. For the purposes of clause 65.2 NAB are the agent for each biller nominated by you under (a) above.

You can deregister a biller at anytime and the biller will be removed from your list of billers. The de-registration is effective immediately.

65.3 Bills – paper and electronic
You may receive paper bills and statements from a biller instead of electronic bills and statements:

(a) at your request to a biller (a fee may be charged by the applicable biller for supplying the paper bill or statement to you if you ask for this in addition to an electronic form);
(b) if you or a biller deregister from Bpay View;
(c) if NAB receive notification that your email mailbox is full, so that you cannot receive any email notification of a bill or statement;
(d) if your email address is incorrect or cannot be found and your email is returned to NAB undelivered; (e) if NAB are aware that you are unable to access your email or our service or a link to a bill or statement for any reason;
(f) if any function necessary to facilitate Bpay View malfunctions or is not available for an extended period.

NAB accepts no liability to provide you with a paper bill or statement in any of these circumstances unless NAB is the biller.

65.4 Notice of bills or statements
You agree that when using Bpay View:

(a) if you receive an email notifying you that you have a bill or statement, then that bill or statement is received by you:

(i) when you receive confirmation that your server has received the email notification, whether or not you choose to access your email; and
(ii) at the email address nominated by you;

(b) if you receive notification on the service without an email then the bill or statement is received by you:

(i) when a notification is posted on the service, whether or not you choose to access the service; and
(ii) on the service;

(c) bills and statements delivered to you, unless deleted by you, remain accessible through the service for the period determined by the biller up to a maximum of 18 months after which time they will be deleted, whether paid or not;
(d) you will contact the biller if you have any queries in relation to bills or statements.

65.5 What you must do
You must:

(a) check your emails or the service at least weekly;
(b) tell NAB if your contact details including email address change;
(c) tell NAB if you are unable to access your email or the service or a link to a bill or statement for any reason; and
(d) ensure your mailbox can receive notifications (e.g. it has sufficient storage space available).

Unless expressly provided for in these terms and conditions NAB is not responsible for arranging for or ensuring that any biller you nominate will make bills and statements available to you. If you fail to receive bills and statements from a biller or the bill or statement is not available to be viewed using Bpay View you should contact the applicable biller to obtain a paper bill or statement.

65.6 Biller consent
If you tell NAB that a Bpay Payment made from your account is unauthorised, you must first give NAB your written consent addressed to the biller who received the Bpay Payment, consenting to NAB obtaining from the biller information about your account with that biller or the Bpay Payment. If you do not give NAB that consent, the biller may not be permitted under law to disclose to NAB the information NAB needs to investigate or rectify that Bpay Payment.

65.7 Bpay View billing errors
For the purposes of clause 65.7, a Bpay View billing error means any of the following:

(a) if you successfully registered with Bpay View:

  • failure to give you a bill (other than because you failed to view an available bill);
  • failure to give you a bill on time (other than because you failed to view an available bill on time);
  • giving a bill to the wrong person;
  • giving a bill with incorrect details.

(b) if your Bpay View deregistration has failed for any reason:

  • giving you a bill if you have unsuccessfully attempted to deregister.

65.8 If a billing error occurs:

(a) you must immediately, upon becoming aware of the billing error, take all reasonable steps to minimise any loss or damage caused by the billing error, including contacting the applicable biller and obtaining a correct copy of the bill; and
(b) the party who caused the error is responsible for correcting it and paying any charges or interest which would ordinarily be payable to the applicable biller due to any consequential late payment and as a result of the billing error.

65.9 For the purposes of clauses 65.7 to 65.9, you are responsible for a billing error if the billing error occurs as a result of an act or omission by you or the malfunction, failure or incompatibility of computer equipment you are using at any time to participate in Bpay View.

66 Privacy and Bpay

66.1 In addition to clause 65.2, if you register to use the Bpay Scheme, you:

(a) agree to NAB disclosing to billers nominated by you and if necessary the entity operating the Bpay Scheme (Bpay Pty Ltd) or any other participant in the Bpay Scheme and any agent appointed by any of them including Cardlink Services Limited, that provides the electronic systems needed to implement the Bpay Scheme:

(i) such of your personal information as is necessary to facilitate your registration for or use of the Bpay Scheme;
(ii) such of your transactional information as is necessary to process your Bpay Payments and your use of Bpay View. Your Bpay Payments information will be disclosed to Bpay Pty Ltd, through its agent, the billers financial institution and your information necessary to process your use of Bpay View will be disclosed by Bpay Pty Ltd through its agent, to the biller; and
(iii) that an event in clause 65.3 (b), (c), (d), (e) or (f) has occurred.

66.2 You must notify NAB, if any of your personal information changes and you consent to NAB disclosing your updated information to all other participants in the Bpay Scheme referred to in clause 66.1 as necessary.

66.3 You can request access or correction to your information held by NAB, Bpay Pty Ltd or its agent, Cardlink Services Limited. For more information on how to access or correct your information held by NAB please see NAB’s Privacy Policy at www.nab.com.au/privacy or call 13 22 65. For more information on how to access or correct your information held by Bpay Pty Ltd or its agent, please see Bpay’s Privacy Policy at www.bpay.com.au/privacy.aspx

66.4 You can make a complaint about the way your personal information is handled by NAB, Bpay Pty Ltd or its agent, Cardlink Services Limited. For more information on how you can make a complaint about NAB’s handling of your information, please see NAB’s Privacy Policy available at www.nab.com.au/privacy or call 13 22 65. For more information on how you can make a complaint about Bpay Pty Ltd or its agent’s handling of your information, please see Bpay’s Privacy Policy at www.bpay.com.au/privacy.aspx

66.5 If your personal information detailed above is not disclosed to Bpay Pty Ltd or its agent, it will not be possible to process your requested Bpay Payment or use of Bpay View. To contact Bpay Pty Ltd please telephone (02) 9646 9222 or email info@bpay.com.au

Definitions and interpretation

Parts A and B

The following definitions apply throughout the terms and conditions set out in each Section of this booklet, unless otherwise stated. Also, other words used in Parts A and B have the meaning as defined in other Sections of this booklet.

Meaning of words

Account Information means balance, transaction and other information provided by NAB in respect of the account.

Banking Code of Practice or Code mean the Banking Code of Practice, but before 1 July 2019 refer to the Code of Banking Practice (2013 version).

Banking Day means a day other than:

(a) a Saturday or Sunday;
(b) a day gazetted as a public holiday throughout Australia; and/or
(c) for any currency other than Australian dollars, a public holiday in the principal financial centre of the currency involved in the transaction or in the principal financial centre for US currency.

Interest Period means the quarterly periods ending on 31 March, 30 June, 30 September and 31 December, or any other period agreed between you and NAB.

NAB means National Australia Bank Limited and its successors and assigns.

You are a Small Business, when the total of our business finance credit exposures to you and your related entities (that are businesses) is less than $5,000,000. This includes the total of all your existing debt to us, any undrawn amounts in relation to that debt, and any other credit or financial accommodation provided or being applied for. Your ‘related entities’ are those which fall within the definition of ‘related entity’ under section 9 of the Corporations Act and could include, for example, those entities which we reasonably determine are under common ownership control or management control with you or by you. We may make any such determinations under our aggregate risk exposure policies.

Transaction Balance means the balance of the account determined by reference to the Transaction Date of the transactions to that account.

Transaction Date means the date upon which a transaction is posted to the account. The Transaction Date may differ from the Value Date.

Value Balance means the balance of the account determined by reference to the Value Date of transaction on that account.

Value Date means the date on which a transaction is deemed to be debited or credited to the account for the purposes of calculating interest. The Value Date may differ from the Transaction Date.

You means the customer or customers who open the account, and if there is more than one, you means each of them separately and every two or more of them jointly. You includes your successors and assigns and, in relation to your rights to operate the account, any other authorised signatory to the account.

Part C

Meaning of words

The following definitions apply to Part C only. Other words used in Part C have the meaning as defined in other Parts of this booklet.

‘additional NAB Global Visa debit cardholder’ means a person you have authorised to operate your NAB Foreign Currency account and to be issued with a NAB Global Visa debit card.

‘available balance’ means the amount in your transaction account less any outstanding authorisations set out in clause 22.2.

‘card’ means a NAB Global Visa debit card issued by NAB for use in relation to your account.

‘card details’ means:

(a) Your NAB Global Visa Debit card number; and
(b) Your NAB Global Visa Debit card expiry date, as set out on your card or any representation of those details which allow a transaction to be performed.

‘cash withdrawal’ means cash supplied by use of your NAB Global Visa Debit card on your transaction account

‘contactless authorisation method’ means the method of confirming your authority to make a contactless purchase, if any.

contactless purchase’ means a method of authorising purchases

(a) by waving or tapping a card (which is capable of making a contactless purchase) in front of a contactless reader and without having to insert or swipe the card; or
(b) when available, waving or tapping an eligible device (e.g. mobile phone device or wearable device) in front of a contactless reader to transmit linked card details using Near Field Communication and complying with any required contactless authentication method.

‘contactless reader’ means an electronic device at a merchant which can be used to make a contactless purchase.

‘electronic banking facility’ means each banking facility available through the Internet or by telephone from NAB and any other electronic banking facility advised to you by NAB from time to time, including contactless readers.

‘linked transaction account’ means an eligible account issued by NAB which can be linked to a NAB Global Visa Debit card.

‘merchant’ means a provider of goods and services.

‘NAB Global Visa Debit card’ means a card issued by NAB for use on your linked transaction account.

‘Near Field Communication (NFC)’ is a form of contactless communication available on compatible devices such as smart phones or tablets.

‘purchase’ means each amount charged by the supplier for the supply of any goods or services purchased by the use of a card.

‘use’ in relation to a card means any physical use of the card, and any notification or use of the card number or any other identifying number or password issued by NAB in relation to the card or the account accessed by the card or to enable the card or the account to be used through an electronic banking facility, and the making of any payment to your account. Some examples of use of a card are:

(a) physical use of the card in an ATM or other terminal device, or by waving or tapping a card at a terminal device including a contactless reader;
(b) physical use of the card in an imprinter in a manually processed transaction;
(c) providing card details to a merchant by telephone or internet or via Near Field Communication at a contactless reader;
(d) nominated the card number in a mail order or other authority to a merchant;
(e) entering the card number or any identifying number issued in relation to the account accessed by the card under NAB’s Telephone Banking facility into a device connected to that facility; and
(f) any transaction conducted on the account accessed by the card through NAB’s Internet Banking facility.

‘Visa card scheme’ means Visa International Service Association card payment scheme.

‘you’ means a person to whom the NAB Global Visa Debit card is issued and which is linked to a linked transaction account and where relevant, also means an authorised NAB Global Visa Debit cardholder.

Part D

Meaning of words

The following definitions apply to Part D only. Other words used in Part D have the meaning as defined in other Parts of this booklet.

‘account holder’ means the person in whose name a nominated account is held.

‘ATM’ means Automatic Teller Machine.

‘business EFT transaction’ means the part of an Electronic Funds Transfer which is the debiting of value from or crediting of value to a business account.

‘card’ means any debit or credit card issued by NAB for use with electronic equipment.

‘card details’ means:

(a) your debit card number; and
(b) your debit card expiry date, as set out on your credit card.

‘cardholder’ means a person who has been issued a card or any other person who has been nominated by an account holder to operate on a nominated account and who has been issueda card, or otherwise authorised by an account holder to use an account holder’s card or card account details.

‘contactless authorisation method’ has the same meaning as set out in the meaning of words for Part C.

‘contactless purchase’ has the same meaning as set out in the meaning of words for Part C.

‘contactless reader’ has the same meaning as set out in the meaning of words for Part C.

‘EFTPOS terminal’ means an Electronic Funds Transfer at Point of Sale terminal.

‘EFT transaction’ means an Electronic Funds Transfer to or from an account which is initiated through electronic equipment using a card, card account details or PIN (or a combination of one or more of them) to debit or credit a nominated account but does not include:

(a) any funds transfer which is authorised by a cardholder physically signing a document;
(b) any funds transfer through a NAB channel with separate terms and conditions such as:

i. NAB Telephone Banking;
ii. NAB Internet Banking;
iii. National Online Corporate;
iv. National Online Business.

‘electronic banking facility’ means each banking facility available through the Internet or by telephone from NAB and any other electronic banking facility advised to you by NAB from time to time.
To clarify, a PIN may not always be required as part of the authentication method when making purchases/payment via digital wallets (e.g. on a mobile phone or wearable device) and/or through devices with integrated virtual assistants.
Alternative authentication methods like a device code or biometric identifier (like fingerprint,voice and facial recognition) may be required in place of a PIN.

‘ePayments Code’ means the ePayments Code issued by the Australian Securities and Investments Commission and subscribed to by NAB on 20 March 2013.

‘merchant’ has the same meaning as set out in the meaning of words for Part C.

‘nominated account’ means an account which can be accessed by using your card and PIN and/or card details as authorised by the account holder.

‘PIN’ means the Personal Identification Number allocated by NAB or personally selected by you.

‘receipt’ means a record of an EFT transaction.

‘unauthorised transaction’ means any EFT transaction where:

(a) you claim that you did not engage in or have knowledge of or consent to the EFT transaction even though your card, card account details and/or the correct PIN were used to generate the disputed EFT transaction; or
(b) through a technical malfunction you did use your card, card account details and/or PIN and the EFT transaction entered in your nominated account differs in value from the receipt. Please refer to clause 34.1.

‘use’ has the same meaning as set out in the meaning of words for Part C.

‘you’ means a cardholder or an account holder.

Part E

Meaning of words

The following definitions apply to Part E only. Other words used in Part E have the meaning as defined in other Parts of this booklet.

‘authentication service’ means a device and/or mechanism issued by NAB designed for secure user authentication to access the service. For example SMS Security or other device or mechanism issued from time to time.

‘authorised user’ means a person who has been authorised under clause 40 to access or operate an account through the service.

‘biller’ see clause 64.1

‘billing account’ means your account selected by NAB or a user under these terms and conditions as the account to which:

(a) transfers of an amount made from a NAB credit card account to another financial institution are returned if the transaction cannot be successfully completed for any reason; and
(b) fees relating to the service may be debited unless the description of a fee in NAB business banking or personal banking fees brochure specifies another account to which that particular fee will be debited in which case ‘billing account’ means that other account.

This account may be known on the service as a ‘billing account’, a ‘nominated transaction account’, or any other term nominated by NAB from time to time through the service or otherwise.

‘Bpay Pty Ltd’ ABN 69 079 137 518 of Level 1, 255 George Street, Sydney, NSW 2000. www.bpay.com.au

‘Bpay Payments’ see clause 64.1.

‘Bpay view’ see clause 64.1.

business account’ means an account that is designed primarily for use by a business and established primarily for business purposes.

‘business EFT transaction’ means the part of an electronic funds transfer which is the debiting of value from or crediting of value to a business account.

‘Cardlink Services Limited’ ABN 60 003 311 644, Level 4, 3 Rider Boulevard, Rhodes, New South Wales, Australia. Telephone (02) 9646 9222. www.cardlink.com.au

‘cut-off time’ in respect of a banking day means, for the purposes of payments or any other purpose under the terms and conditions in this Part E, the time by which the instruction relating to that purpose must be completed, which times are determined by NAB from time to time as follows:

  • NAB Telephone Banking cut-off times. Refer to clause 64.8.
  • NAB Internet Banking cut-off times. Refer to the FAQs section at nab.com.au

‘electronic equipment’ means any electronic equipment which may be used in conjunction with a card or card account details including but not limited to ATMs, EFTPOS terminals, personal computers, telephones and mobile devices to carry out an EFT transaction.

‘Electronic Transactions Act’ – means the Electronic Transactions Act 1999 (Cth) and each analogous State and Territory enactment.

‘ePayments Code’ means the ePayments Code issued by the Australian Securities and Investments Commission and subscribed to by NAB on 20 March 2013.

‘FAQs’ means the list of Frequently Asked Questions set out in nab.com.au

‘merchant’ has the same meaning set out in the meaning of words for Part C.

‘NAB ID’ means a NAB Identification Number issued by NAB.

‘password’ means the password authorised by NAB for you or an authorised user to use to access the service.

‘personal EFT transaction’ means an electronic funds transfer to or from accounts using the service which is not a business EFT transaction.

‘service’ means the service NAB makes available through the Internet and the telephone to enable the receipt and transmission of information (including electronic receipt and transmission of information in relation to an account).

‘unauthorised transaction’ means any EFT transaction which you or an authorised user did not engage in or have knowledge of or consent to even though your NAB ID and/or password or (if relevant) the authorised user’s NAB ID and password were used to generate the disputed transaction.

‘user authentication’ means the authentication service made available by NAB to a user when using the service to make payments of a certain value.

‘user’ means you or an authorised user or either of these, as the context requires.

‘you / your’ means an account holder who has received the terms and conditions set out in this booklet and otherwise you means an account holder who has accepted the terms and conditions in Part E.

Privacy

This notification covers National Australia Bank Ltd ABN 12 004 044 937 and its related companies (the ‘Group’). It includes all the banking, financing, funds management, financial planning, superannuation, insurance, broking and e-commerce organisations in the Group. We are grateful for the trust and confidence you have in us to safeguard your privacy. The notification tells you how we collect your information, what we use it for and who we share it with. It also points out some key features of our Privacy Policy available at www.nab.com.au/privacy. By providing personal information to us, you consent to the collection, use and disclosure of your information in accordance with this Notification and any other arrangements that apply between us.

How we collect information from you

We’ll collect your personal information from you directly whenever we can, for example when you fill out a form with us, when you’ve given us a call, used our websites (including via cookies) or mobile applications (including collection of information about your use of technology when you access these services, such as location data and information about how you use your devices) or dropped into one of our branches. (See our Cookies Policy www.nab.com.au/cookies for more information). Sometimes we collect your personal information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

How we collect your information from other sources

Sometimes we collect information about you from other sources. We may collect information about you that is publicly available (for example from public registers or social media), or made available by third parties. We do this where:

  • we distribute or arrange products on behalf of others, including our business partners;
  • we can’t get hold of you and need to update your contact details;
  • we need information from third parties about an application you make through us;
  • we need information for fraud detection and prevention purposes;
  • we are checking the security you are offering;
  • we can learn insight about your financial needs, such as through property information;
  • you have consented to third parties sharing it with us such as organisations we have loyalty programs with or we sponsor;
  • at your request, we exchange information with your legal or financial advisers or other representatives.

We may use or disclose information about you in order to combine the information that we hold with information collected from or held by external sources.

When the law authorises or requires us to collect information

We may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial institutions, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Commonwealth Anti-Money Laundering law.

NAB believes that by applying for this account, you’re not a US citizen or tax resident. If you are a US citizen or tax resident, you’ll need to advise NAB by calling 1300 550 316 between 9am and 5pm (AEST/ADST) Monday to Friday.

How we use your information

We use your information to provide you with the product or service you asked for, and for other purposes including:

  • giving you information about a product or service including financial help, guidance and advice;
  • considering whether you are eligible for a product or service, including identifying or verifying you or your authority to act on behalf of a customer;
  • processing your application and providing you with a product or service;
  • administering the product or service we provide you, which includes answering your requests and complaints, varying products and services, conducting market research, and managing our relevant product portfolios;
  • telling you about other products or services that may be of interest to you, or running competitions and
  • other promotions (this can be via email, telephone, SMS, iM, mail, or any other electronic means including
  • via social networking forums), unless you tell us not to;
  • identifying opportunities to improve our service to you and improving our service to you;
  • determining whether a beneficiary will be paid a benefit;
  • assisting in arrangements with other organisations (such as loyalty program partners) in relation to a product or service we make available to you;
  • allowing us to run our business and perform administrative and operational tasks (such as training staff, risk management; developing and marketing products and services, undertaking planning, research and statistical analysis; and systems development and testing)
  • preventing, detecting or investigating any fraud or crime, or any suspected fraud or crime;
  • as required by law, regulation or codes binding us; and
  • for any purpose for which you have given your consent.

You can let us know at any time if you no longer wish to receive direct marketing offers from the Group. We will process your request as soon as practicable. Where you have subscribed to something specific (like to hear from one of our sponsored organisations) then these subscriptions will be managed separately. If you no longer wish to receive these emails click the unsubscribe link included in the footer of our emails.

How we use your credit information

In addition to the ways for using personal information mentioned above, we may also use your credit information to:

  • enable a mortgage insurer or title insurer to assess the risk of providing insurance to us or to address our contractual arrangements with the insurer;
  • assess whether to accept a guarantor or the risk of a guarantor being unable to meet their obligations;
  • consider hardship requests; and
  • assess whether to securitise loans and to arrange the securitising of loans.

What happens if you don’t provide your information to us?

If you don’t provide your information to us, we may not be able to:

  • provide you with the product or service you want;
  • manage or administer your product or service;
  • personalise your experience with us;
  • verify your identity or protect against fraud; or
  • let you know about other products or services from our Group that might better meet your financial, e-commerce and lifestyle needs.

Sharing your information

We may share your information with other organisations for any purposes for which we use your information.

Sharing with the Group

We may share your personal information with other Group members. This could depend on the product or service you have applied for and the Group member you are dealing with. Where appropriate we integrate the information we hold across the Group to provide us with a complete understanding of you and your needs, including giving you access to the Group or related products you hold via Internet Banking.

Sharing with MLC Limited

NAB acts for MLC Limited ABN 90 000 000 402 (described as MLC Life Insurance) in distributing their life insurance products. MLC Limited is no longer part of the NAB Group of companies. We may exchange personal information with MLC Limited or their service providers in order to administer and manage your life insurance products that are issued by them. We may also need to share information so as to ensure:

  • your insurance premium is calculated correctly (balance information may be required to be shared so your insurance can be calculated) and where authorised, make payments on your behalf to MLC Limited;
  • insurance claims and benefits are paid;
  • NAB and MLC Limited can both tell you about our respective marketing and products offers (including ensuring customers who hold MLC Limited products are excluded from NAB Group campaigns marketing MLC Limited products);
  • a smooth customer experience when you contact us, including:

– we can transfer you to the right service centre;
– where appropriate, NAB and MLC Limited can cooperate in order to handle your complaint;
– we are able to provide assistance should you wish to speak about your MLC Limited products held (for example, where possible, we may assist by updating contact details on request).

Some of the information exchanged will be stored and visible within NAB Group customer databases; with some of these databases being accessible to MLC Limited for a transition period. All information stored in these databases is subject to this privacy policy as well as NAB Group’s security procedures and controls.

Sharing at your request

We may need to share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, settlement agents, accountants, executors, administrators, trustees, guardians, brokers or auditors) and your referee such as your employer (to confirm details about you).

Sharing with credit reporting bodies

When we’re checking your credit worthiness and at other times, we might share information about you with credit reporting bodies. When we give your information to a credit reporting body, it may be included in reports that the credit reporting body gives other organisations (such as other lenders) to help them assess your credit worthiness.

Some of the information that we give to credit reporting bodies may reflect adversely on your credit worthiness, for example, if you fail to make payments or if you commit a serious credit infringement (like obtaining credit by fraud). That sort of information may affect your ability to get credit from other lenders.

With your consent, personal information may also be shared with credit reporting bodies or other approved third parties who are authorised to assess the validity of identification information. These checks help us verify whether your identity is real and are not a credit check.

Sharing with third parties

We may disclose your personal information to third parties outside of the Group, including:

  • those involved in providing, managing or administering your product or service;
  • authorised representatives of the NAB Group who sell products or services on our behalf;
  • credit reporting bodies or other approved third parties who are authorised to assess the validity of identification information;
  • insurance, investment, superannuation and managed funds organisations, and their advisers and service
  • provider;
  • medical professionals, medical facilities or health authorities who verify any health information you
  • may provide;
  • real estate agents, valuers and insurers (including lenders’ mortgage insurers and title insurers), re-insurers, claim assessors and investigators;
  • brokers or referrers who refer your application or business to us;
  • other financial institutions, such as banks, as well as guarantors and prospective guarantors of your facility;
  • organisations involved in debt collecting, including purchasers of debt;
  • fraud reporting agencies (including organisations that assist with fraud investigations and organisations
  • established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);
  • service providers that assist with fraud detection and prevention;
  • organisations involved in surveying or registering a security property or which otherwise have an interest in such property;
  • organisations we sponsor and loyalty program partners, including organisations the NAB Group has an arrangement with to jointly offer products or has an alliance with to share information for marketing purposes;
  • companies we arrange or distribute products for, such as insurance products;
  • rating agencies to the extent necessary to allow the rating agency to rate particular investments;
  • any party involved in securitising your facility, including the Reserve Bank of Australia (sometimes this information is de-identified), re-insurers and underwriters, loan servicers, trust managers, trustees and security trustees;
  • service providers that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;
  • payments systems organisations including merchants, payment organisations and organisations that produce cards, cheque books or statements for us;
  • our joint venture partners that conduct business with us;
  • organisations involved in a corporate re-organisation or transfer of NAB Group assets or business;
  • organisations that assist with our product planning, analytics, research and development;
  • mailing houses and telemarketing agencies and media organisations who assist us to communicate with you, including media or social networking sites;
  • other organisations involved in our normal business practices, including our agents and contractors, as well as our accountants, auditors or lawyers and other external advisers (e.g. consultants and any independent customer advocates);
  • government or regulatory bodies (including the Australian Securities and Investment Commission and the Australian Tax Office) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities); and
  • where you’ve given your consent or at your request, including to your representatives, or advisors.

Sharing outside of Australia

We run our business in Australia and overseas. We may need to share some of your information (including credit information) with organisations outside Australia. Sometimes, we may need to ask you before this happens. You can view a list of the countries in which those overseas organisations are located at www.nab.com.au/privacy/overseas-countries-list.

We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it’s not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed.

Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.

We will not share any of your credit information with a credit reporting body, unless it has a business operation in Australia. We are not likely to share credit eligibility information (that is, credit information we obtain about you from a credit reporting body or that we derive from that information) with organisations unless they have business operations in Australia. However in the event NAB seeks assistance from a related company to manage defaulting loans, we may need, as a consequence, to disclose credit eligibility information to the Bank of New Zealand, located in New Zealand. We are likely to share other credit information about you with organisations outside Australia. A list of countries in which those overseas organisations are located is set out above.

Accessing your information

You can ask us to access information that we hold about you. You have special rights to access credit information we obtain about you from a credit reporting body or that we derive from that information. You can find out how to access your information (including your credit eligibility information) by reading our Privacy Policy, available at www.nab.com.au/privacy or by calling 13 22 65 and asking us for a copy.

Correcting your information

You can ask us to correct information we hold about you. You have special rights to correct your credit information. You can find out how to correct your information (including your credit information) by reading our Privacy Policy, available at www.nab.com.au/privacy or by calling 13 22 65 and asking us for a copy.

Complaints

If you have a complaint about a privacy issue, please tell us about it. You can find out how to make a complaint (including special rights for credit information complaints) and how we will deal with these complaints, by reading our Privacy Policy, available at www.nab.com.au/privacy or by calling 13 22 65 and asking us for a copy.

Contact

We care about your privacy. Please contact us if you have any questions or comments about our privacy policies and procedures. We welcome your feedback.

You can contact us by:

  • submitting an online Compliments, Suggestions or Complaints form via www.nab.com.au
  • calling our contact centre on 13 22 65 (Hearing impaired customers can call TTY 13 36 77)
  • speaking to us in person at a branch

Contact details for credit reporting bodies

When we’re checking your credit worthiness and at other times, we might share information about you with credit reporting bodies. The contact details of those credit reporting bodies are set out below. Each credit reporting body has a credit reporting policy about how they handle your information. You can obtain copies of these policies at their websites.

illion

Experian Australia

Equifax Australia Information Services and Solutions Pty Limited

Contact credit reporting bodies if you think you have been the victim of a fraud

If you believe that you have been or a likely to be the victim of fraud (including identity fraud), you can request a credit reporting body not to use or disclose the information they hold about you. If you do this, the credit reporting body mustn’t use or disclose the information during an initial 21 day period without your consent (unless the use or disclosure is required by law). This is known as a ban period.

If, after the initial 21 day ban period, the credit reporting body believes on reasonable grounds that you continue to be or are likely to be the victim of fraud, the credit reporting body must extend the ban period as they think reasonable in the circumstances. The credit reporting body must give you a written notice of the extension.

Contact credit reporting bodies if you don’t want your information used by them for direct marketing/pre-screening purposes

Credit reporting bodies can use the personal information about you that they collect for a pre-screening assessment at the request of a credit provider unless you ask them not to. A pre-screening assessment is an assessment of individuals to see if they satisfy particular eligibility requirements of a credit provider to receive direct marketing. You have the right to contact a credit reporting body to say that you don’t want your information used in pre-screening assessments. If you do this, the credit reporting body must not use your information for that purpose.

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