Change user types

Make sure you're logged into NAB Connect to get started.

Add a new Administrator

Administrators must be identified by NAB prior to being registered in NAB Connect. Your NAB Business Banking representative will be able to confirm if the new Administrator(s) have been previously identified by NAB if you are unsure. Alternatively, visit any branch to complete identification.

Select ‘Add new Administrator’ in the NAB Connect Amendment form to add a new Administrator.

Change a General User to an Authorising User

Authorising users must be identified by NAB prior to registering the User. Your NAB Business banking representative will be able to confirm if the new Administrator(s) have been previously identified by NAB if you are unsure. Alternatively, visit any branch to complete identification.

You cannot upgrade an existing General User to an Authoriser; a new User profile must be created. To change access type, visit the creating or modifying user details guide and select ‘Payment authoriser with Mobile Token’ or ‘Payment authoriser with Physical Token’.

Change a General user to an Administrator

Administrators must be identified by NAB prior to registering the User. Your NAB Business banking representative will be able to confirm if the new Administrator(s) have been previously identified by NAB if you are unsure. Alternatively, visit any branch to complete identification.

You cannot upgrade an existing General User to an Administrator; a new User profile must be created. To change access type, select ‘Add new Administrator’ in the NAB Connect Amendment form.

Upgrade an Authorising User to an Administrator

To change an Authorising User into an Administrator, select ‘Upgrade Authorising User to Administrator’ when completing the NAB Connect Amendment form.

Downgrade an Administrator to an Authorising User

To change an Administrator to an Authoriser, an Administrator can send a Secure message in NAB Connect.

To request an amendment in NAB Connect, select ‘Secure messages’ under Services and provide the following information:

• existing User ID
• registered name of User
• clear instructions changing the Users’ level of access.

Please note, Dual Administration applies. If this is enabled for your NAB Connect facility, the NAB Connect Fulfilment team will contact an alternate Administrator to obtain approval to proceed. If possible, please nominate an Administrator that can be contacted.

Downgrade an Administrator to a General User

You can’t change an existing Administrator to a General user; a new user profile must be created. To change access type, visit the creating or modifying user details guide and select ‘General user with password’ or ‘General user with mobile token’.

Once General user access has been granted, Administrator access can be suspended and deleted.

Modify an existing General User’s name

If a General User’s registered name has changed or was entered incorrectly when first created, the Administrator can send a Secure message in NAB Connect.

To request an amendment in NAB Connect, select ‘Secure messages’ under Services and provide the below information:

• existing User ID
• old/incorrect name
• new/correct name.

Please note, Dual Administration applies. If this is enabled for your NAB Connect facility, the NAB Connect Fulfilment team will contact an alternate Administrator to obtain approval to proceed. If possible, please nominate an Administrator that can be contacted.

Modify an existing Administrator or Authorising user name

The name displayed in NAB Connect for Administrators and Authorising Users will be the registered legal name when identification has been completed.

If the legal name has changed, contact your NAB Business Banking representative or visit any branch to update the registered name with NAB. Once this is completed, please allow up to 28 days for the new name to reflect in NAB Connect.