How to close your merchant facility - NAB

Closing an EFTPOS facility

To request closure of your EFTPOS facility:

  • Call our Merchant Helpdesk on 1300 369 852 (Operating Hours: Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)); or
  • Contact your Relationship Manager.

What will you need?

Your Terminal Serial Number/s on hand (Found on the Back of your Terminal). 

Closing an eCommerce facility

To request a closure of your eCommerce facility:

  • Call our Merchant Helpdesk on 1300 369 852 (Operating Hours: Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)); or
  • Contact your Relationship Manager.

What will you need ?

Your Merchant ID on hand (Found on any copy of your NAB Merchant Statement/s).

Closing an Easy Tap facility

To request closure of your Easy Tap facility:

  • Call our Merchant Helpdesk on 1300 369 852 (Operating Hours: Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)); or
  • Contact your Relationship Manager.

What will you need?

Your Terminal ID (Found on the receipt of any Easy Tap transaction), Serial Number (Found in Dashboard -> Card Payment in your Easy Tap app) and your email used to login to the app.

Important information

Fees may continue until closure is confirmed by the Merchant Helpdesk or your Relationship Manager.

The closure is subject to compliance with the Terms and Conditions of the Merchant Agreement.

The Merchant Helpdesk or your Relationship Manager will confirm your identity, Merchant ID and Terminal ID/Serial Number before proceeding with the process related to the closure of the relevant facilities.