Payment Portal information

The Payment Portal is a secure portal for payers to register and set up scheduled and recurring rent or other relevant one off payments.

NAB Portal Pay allows payers to conveniently make secure payments to their agency via bank account or card. They will have peace of mind using NAB Portal Pay, as all payments are secured by NAB.

Once registered, payers can set up one-off, scheduled or recurring payments. They can view their scheduled upcoming payments and review their payment history. Payers will also receive automated email reminders from NAB Portal Pay of upcoming scheduled payments and any unsuccessful payments.

Payers will be able to access our Support Hub, which includes information on how to register, make payments and use the portal.

Please note that agent access is not available to the Payment Portal.

Payment Portal benefits

• Saves time by not having to upload direct entry files for processing.
• No need to keep a separate record of direct debit authorisations for transactions processed through the Payment Portal.
• Currently, no direct debit transaction fees apply where a payer chooses to pay by bank account via NAB Portal Pay.
• Transactions are recorded individually and are easy to reconcile with unique Payer Reference Numbers (PRN).

Are the details of the NAB Settlement account secure?

If a payer pays rent through the NAB Portal Pay Payment Portal, you won’t need to provide them with the details of your NAB Settlement account. They’ll be able to log into the portal with their Payer Reference Number (PRN) and schedule their payments. All payments will be automatically credited to your NAB Settlement account with PRN.

You’ll need to add PRNs in the bank reference or unique ID field in your payer’s profile in your property software.

Payment notifications

Payers will receive email reminders for the following:

• Confirmation where a scheduled payment is completed
• Reminder of an upcoming scheduled or recurring payment 3 days before the scheduled payment date
• Notification that their payment is being processed
• Notification if we were unable to process a payment
• Confirmation where a scheduled or recurring payment is cancelled