Choose a device
Select your preferred device for online banking, then follow the instructions to easily replace your card.
Remember, you can place a temporary block on your misplaced card while you search for it before you request a replacement.
iOS
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1
Step 1
Log into the NAB app on your device.
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2
Step 2
Tap Cards in the bottom menu.
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3
Step 3
Tap the card you want to replace.
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4
Step 4
Tap Replace your card.
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5
Step 5
Tap Block and replace card to permanently block your card.
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6
Step 6
Read the message that pops up, then tap Continue.
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7
Step 7
Check your delivery address, then tap Confirm address. If it’s incorrect, tap Update address.
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Complete
Your replacement card will arrive in five to seven business days. Tap Ok to close.
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Android
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1
Step 1
Log into the NAB app on your device.
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2
Step 2
Tap the menu icon in the top left.
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3
Step 3
Tap Cards.
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4
Step 4
Tap the card you want to replace.
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5
Step 5
Tap Replace your card.
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6
Step 6
Tap Block and replace card to permanently block your card.
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7
Step 7
Read the message that pops up, then tap Continue.
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8
Step 8
Check your delivery address, then tap Confirm address. If it’s incorrect, tap Update address.
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Complete
Your replacement card will arrive in five to seven business days. Tap Ok to close.
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Desktop
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1
Step 1
Enter your 8 to 10-digit NAB ID and your password. Select Login.
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2
Step 2
Select Cards in the menu.
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3
Step 3
Select the card you need to permanently block and replace.
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4
Step 4
Select Block and replace card.
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5
Step 5
Select Next to continue.
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6
Step 6
Check your delivery address. If it’s incorrect, select Update your address. If it’s correct, select Confirm.
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Complete
Your card has been blocked and a new one is on the way. Select Done.
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Other recommended guides
Use our simple online banking guides to help you do your day-to-day banking anytime, anywhere.
More help and support
Use our helpful guides, FAQs and support services to help manage all of your banking more easily.
NAB Internet Banking and NAB app
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.
These products are issued by National Australia Bank Limited.
NAB recommends you consider the NAB Internet Banking terms and conditions document, before making any decisions regarding this product.
The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. The Google Logo is a registered trademark of Google Inc. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.