National Australia Bank Limited has entered into an Enforceable Undertaking with the Fair Work Ombudsman

12 November 2026 
Company Announcements

The Enforceable Undertaking (EU) has been provided in relation to NAB’s review and remediation of its payroll issues, which determined that NAB contravened the Fair Work Act 2009 (Cth) in relation to certain provisions of the National Employment Standards and the 2011, 2014, 2016 and 2024 NAB Enterprise Agreements.

As a result, NAB failed to ensure eligible employees received correct pay, superannuation, leave, allowances, overtime, redundancy, termination and public holiday entitlements.

NAB has admitted the contraventions to the Fair Work Ombudsman (FWO) and that they have given rise to underpayments of more than $136,300,000 to 65,999 current and former NAB employees in the period from 1 October 2012 to date.

NAB has been undertaking a program of work to ensure all staff affected have been identified and remediated. The payroll review and remediation is ongoing. NAB is also investing in improving employee systems, processes and support including a new human resources information system and payroll platform. 

NAB Group Executive People & Culture, Sarah White said:

“We take our payroll obligations extremely seriously as a basic element in employing people. We sincerely apologise for these unintended errors.  We have and will continue to remediate anyone who has been impacted.”

Under the terms of the EU, NAB will undertake activities to ensure its ongoing compliance.  These include finalising NAB’s payroll review and remediation program, implementing a new payroll platform and time recording process, implementing Board reporting processes and engaging a third party auditor to conduct at least two audits to assess compliance. 

A copy of the EU can be accessed on the FWO’s website.

We will notify you directly, if we haven’t already, if you have been affected by any payroll errors, regardless of the size of the issue. 

If you have an enquiry about the EU or the payroll review and remediation program, you can email NAB at Payroll.Remediation@nab.com.au .

You can also contact the FWO via www.fairwork.gov.au or on 13 13 94.

NAB thanks the FWO for its assistance in working through this issue.