Before you start...

There’s just one thing to be aware of – you’ll need to be registered for SMS Security to activate your card and set your PIN via the NAB app and NAB Internet Banking.

The easiest ways to activate and set your PIN


  1. Download the latest version, login and head to My cards
  2. Tap on your new card highlighted Activate
  3. Follow the prompts to activate your card and set your PIN

Change your PIN at any time by going to My cards and select Change your PIN.

Other ways to activate

If you select one of the following options to activate your card, you’ll also need to set your PIN at a NAB ATM. Set your PIN as soon as possible and keep your card secure to help protect your account.

Via SMS to your phone

Text your NAB ID (back of card) and the last eight digits of your card to +61 438 344 818 – leaving a space in between both numbers and follow the prompts.

Call us 13 22 65

Mon-Fri 8am - 7pm (AEST/AEDT)
Sat 7am - 6pm (AEST/AEDT)
Sun 9am - 6pm (AEST/AEDT)

Frequently asked questions

Important Information

NAB recommends you consider the NAB Internet Banking terms and conditions, before making any decisions regarding NAB Internet Banking or the NAB app. These products are issued by National Australia Bank Limited. The NAB app is compatible with Android OS 5.1 and above and iOS 10.3 or later.

Android is a trademark of Google LLC.

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