Before you start...
There’s just one thing to be aware of – you’ll need to be registered for SMS Security to activate your card and set your PIN via the NAB app and NAB Internet Banking.
Change your PIN at any time by going to My cards and scrolling down to the Manage my card section. For more help, check out our changing pin video.
If you select one of the following options to activate your card, you’ll also need to set your PIN at a NAB ATM. Set your PIN as soon as possible and keep your card secure to help protect your account.
Text your NAB ID (back of card) and the last eight digits of your card to +61 438 344 818 – leaving a space in between both numbers and follow the prompts.
It only takes a few minutes to activate your card and set your PIN. Once you have completed the process, you can start using your card straight away.
You should activate your card as soon as you receive it, even if you don’t use it very often.
At the end of the activation process, you’ll receive a message, ‘Your card has been successfully activated’, which means your card is ready to go. If you don’t receive this message, please call 13 22 65 or visit your nearest NAB branch.
To change your PIN on any personal or business NAB Debit card or NAB Credit card, simply login to the NAB app or NAB Internet Banking, head to My cards > click on the relevant card > Manage My Cards > Change My PIN. To use this option, you’ll need to be registered for NAB SMS Security. You can also call us on 13 22 65 or visit your nearest NAB branch for more options.
So far, we have introduced this enhanced security functionality to personal NAB Debit cards, NAB Platinum Debit cards and NAB Credit cards. In future this functionality may also be extended to our other NAB cards.
Yes, you can use the NAB app or NAB Internet banking. To use these options, you will need to be able to receive a security code on your mobile phone so you will need to be registered for NAB SMS Security. For this, you will need to have your phone on global roaming whilst overseas. If you can’t activate using these channels, you can call us on +61 3 8641 9083.
If you don’t activate your card you won’t be able to use it. However, if you have an Android™ phone and want to make contactless payments using your NAB Credit or NAB Debit card, you can use NAB Pay - NAB Pay lets you tap and pay on the go so you don’t have to carry cards. For payments $100 or over, you'll need to enter your PIN. If you don’t have a PIN you can set one by going to the NAB app or NAB Internet Banking My cards>Change my PIN. You will need to have SMS Security set up before you do this.
You can activate your NAB Credit or Debit cards via SMS if it’s new, a replacement card or if you’ve moved to another type of card.
Yes, additional cardholders will need to activate their own card.
NAB recommends you consider the NAB Internet Banking terms and conditions, before making any decisions regarding NAB Internet Banking or the NAB app. These products are issued by National Australia Bank Limited. The NAB app is compatible with Android OS 5.1 and above and iOS 10.3 or later.
Android is a trademark of Google LLC.