We take protecting your online security seriously. We work with law enforcement agencies, close down scam websites, monitor accounts for suspicious activity and offer free SMS Security which uses your mobile phone or Telstra landline handset to protect against fraud.
Internet banking customers registered for SMS Security can perform BPAY payments up to the maximum transaction limit imposed by the biller. (Note: The biller can advise the transaction limits they have set).
Internet banking customers who don't have SMS security will have BPAY payments performed to billers not authorised by us included within their daily transfer limit of $2,500. Payments made to billers we have authorised can still be performed up to the maximum amount imposed by the biller.
This doesn't affect the way you access internet banking, view information or transfer between your own linked accounts. For more information, check out our SMS security FAQs.
To register for SMS security, call our Internet Banking Support Team on 1300 651 656. You'll need to select option 1 after entering your NAB ID and password. Alternatively, you can contact your banker directly.
Hours of operation:
7:00am - 9:00pm AEST/AEDT Mon-Fri 8:00am - 6:00pm AEST/AEDT on weekends
If you're calling from overseas, please use our international number +61 3 8641 9886
® BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518
More online security resources:
If you believe your online security has been compromised, please call us immediately on 1300 651 656.