Changing your contact details

You can update your contact information like your address or telephone number. To update these details you’ll need to register for SMS Security first.

Using the NAB app

Follow the steps below or visit our online banking help guides for more detail.

How to update your contact details (iOS)

How to update your contact details (Android)

  1. Login to the NAB app.
  2. Click on Profile.
  3. Click on My details.
  4. Update your details.

Using NAB Internet Banking

Follow the steps below or view our online banking help guides for more details.

How to update your contact details using a tablet or computer.

  1. Login to NAB Internet Banking
  2. Go to Settings/Mailbox
  3. Click on My details
  4. Update your details.

By phone or at a branch

To update your details over the phone, you can call us on 13 22 65.

Our contact centre hours of operation are:

  • Monday to Friday from 8:00am to 7:00pm (AEST/AEDT)
  • Saturday from 7:00am to 6:00pm (AEST/AEDT)
  • Sunday from 9:00am to 6:00pm (AEST/AEDT)

If you're calling from overseas, please call +61 3 8641 9083.

You can also visit your closest NAB branch and we can update your details for you in person.

Changing your credit card account name

To change the name on your credit card you’ll need to visit a branch. You’ll need to provide 100 points of identification (ID). Suitable ID includes:

  • passport
  • birth certificate
  • driver's licence and Medicare card.

Adding an additional cardholder

You can add an additional cardholder to your most NAB credit card accounts for no additional extra charge. The NAB StraightUp Card doesn’t allow an additional cardholder.

The additional cardholder gets a card and PIN that gives them access to your credit card account, and any other accounts that you’ve linked to it.

As the primary cardholder, you’re responsible for all use of the account, including transactions made by the additional cardholder.

Before adding an additional cardholder, please be aware of the following:

  • If you already have an additional cardholder, you’ll need to arrange for them to be removed first.
  • An additional cardholder must be at least 16 years old.
  • It can take up to two weeks to add the additional cardholder to your account. As you're the primary cardholder, we'll send the new card to your address or nominated branch.
  • If the additional cardholder isn't already a NAB customer, they’ll need to visit a branch to provide proof of identity. Suitable ID includes their passport, birth certificate or driver's licence and Medicare card.
  • The additional cardholder will be able to view and manage the card through the NAB app and NAB Internet Banking by selecting the My cards menu.
  • You can also request for the additional cardholder to view the credit card transactions online. To do this, you'll need to visit a NAB branch together to organise third party access.

Add a cardholder using the NAB app

The easiest way to add an additional cardholder is through the NAB app.

  1. Login to the NAB app and select My cards.
  2. Select your card.
  3. Click on Usage controls.
  4. Select Add another cardholder.

Add a cardholder using NAB Internet Banking

  1. Login to NAB Internet Banking (on your desktop).
  2. Go to My cards.
  3. Click on Manage my card.
  4. Add additional cardholder.

Other ways to add an additional cardholder

Print and fill out the additional cardholder request form (PDF, 282KB), opens in new window. Return it to us:

Removing an additional cardholder

Call us on 13 22 65 and we’ll get them removed immediately. 

Our contact centre opening hours are:

  • Monday to Friday from 8:00am to 7:00pm (AEST/AEDT)
  • Saturday from 7:00am to 6:00pm (AEST/AEDT)
  • Sunday from 9:00am to 6:00pm (AEST/AEDT)

Our live chat operators can also help you, follow these simple instructions:

  1. Login to NAB Internet Banking.
  2. Go to My cards.
  3. Click on the Live Chat icon.

If possible, you’ll need to retrieve the cards from your additional cardholder and destroy them by cutting through the chip, magnetic strip and security code.

Switching to another NAB credit card

If for any reason your card isn’t right for you, we have a range of credit cards with varying features and benefits. We’ll be happy to talk to you about switching your card:

  • by phone on 13 22 65
  • in person at any NAB branch
  • login to NAB Internet Banking and select the Live Chat icon.

If you'd like to have a look at what's available, you can compare from our range of credit cards to choose one that suits your needs.

Changing your credit card limit

To find out how to either increase or decrease your credit card limit check out our guide to credit card limits.

Closing your credit card account

If you're the primary cardholder, you can ask us to close your account by logging into NAB Internet Banking (on your desktop), visiting a branch or giving us a call on 13 22 65 or +61 3 8641 9083, if you’re overseas.

To close your card in NAB Internet Banking follow these steps.

  1. Login to NAB Internet Banking (on your desktop).
  2. Go to My Cards.
  3. Click on the image of the card you would like to close.
  4. Under Manage my card, click on How to close my credit card account.
  5. Read the information provided and follow the instructions to send us a secure message.

What you should know about closing your account

You'll need to pay all amounts owing as soon as possible. This includes pending transactions and may include interest, fees and charges as applicable to your credit card product. Your NAB Credit Card terms and conditions will apply until you've done this.

If you use your credit card to access your transaction account, you'll need to order a debit card to continue to access your funds. You can apply online for a NAB Visa Debit card, or visit your nearest branch

If you have a rewards card, any reward points not credited when you close the account will be forfeited (including points earned in the current statement period). NAB Rewards Points won’t be affected, but you need to redeem these within 60 days of closure .

Once we’ve closed your account, you’ll still be able to see it in NAB Internet Banking for three to six months after the balance is paid. This is so you can continue to access your transaction and payment history.

Important information