Changing your contact details

It’s easy to keep your details up-to-date online using the NAB app or NAB Internet Banking. Change mailing address, email and phone details quickly and easily.

Changing your credit card account name

To change the name on the credit card, you’ll need to visit a branch to provide proof of identity. Suitable ID includes:

  • Passport
  • Birth Certificate
  • Driver’s license
  • Medicare card.

Adding additional cardholders

You can add a cardholder to your NAB credit card account for no additional charge.

The additional cardholder gets a card and PIN that gives them access to your credit card account, and any other accounts that you’ve linked to it. As the primary cardholder, you’re responsible for all use of the account, including transactions made by the additional cardholder.

Before adding a cardholder, please be aware of the following:

  • If you already have an additional cardholder, you’ll need to arrange for them to be removed first.
  • An additional cardholder must be at least 16 years old.
  • It can take up to two weeks to add the additional cardholder to your account. As you’re the primary cardholder, we’ll send the new card to your address or nominated branch.
    • If the additional cardholder isn’t already a NAB customer, they’ll need to visit a branch to provide proof of identity. Suitable ID includes their passport, birth certificate or driver's license and Medicare card.
  • The additional cardholder will be able to view and manage the card through the NAB app and NAB Internet Banking. If you request that the additional cardholder has access to your credit card account in NAB Internet Banking, they’ll be able to view your credit card transactions.

How to add another cardholder through the NAB app

The easiest way to add a cardholder is through the NAB app:

  1. Log in to the NAB app and select My cards
  2. Select your card
  3. Tap Usage controls
  4. Select Add another cardholder and follow the prompts

How to add another cardholder through NAB Internet Banking

  1. Log into NAB Internet Banking (on your desktop)
  2. Go to My cards
  3. Select Manage my card
  4. Select Add additional cardholder and follow the prompts

Other ways to add an additional cardholder

Print off and fill out the Additional cardholder request form (PDF, 282KB). Return it to us:

Removing additional cardholders

Give us a call on 13 22 65 from 8am-7pm Mon - Fri, 7am - 6pm Sat or 9am-6pm Sun (AEST/AEDT) - we’ll get them removed immediately.

If possible, you’ll need to retrieve the cards from your additional cardholder and destroy them by cutting through the chip, magnetic strip and security code.

SWITCHING TO ANOTHER NAB CREDIT CARD

If for any reason your card isn’t right for you, we have a range of credit cards with varying features and benefits. We’ll be happy to talk to you about switching your card:

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, 7am - 6pm Sat or 9am-6pm Sun (AEST/AEDT)
  • in person at any NAB branch.

If you'd like to have a look at what's available, you can compare from our range of credit cards to choose one that suits your needs.

Changing your credit card limit

To find out how to either increase or decrease your credit card limit check out our guide to credit card limits.

Closing your credit card account

If you're the primary cardholder you can ask us to close your account by logging in to Internet Banking (on your desktop), visiting a branch or giving us a call.

What you should know about closing your account

You’ll need to pay all amounts owing as soon as possible. This includes pending transactions and may include interest, fees and charges as applicable to your credit card product. Your credit card terms and conditions will apply until you’ve done this.

If you use your credit card to access your transaction account, you'll need to order a debit card to continue to access your funds. You can order a debit card easily online.

If you have a rewards card, any reward points not credited when you close the account will be lost (including points earned in the current statement period). NAB Rewards points won’t be affected, but you need to redeem these within 60 days of closure.

Once we’ve closed your account, you’ll still be able to see it in NAB Internet Banking for three to six months after you’ve paid the balance. This is so you can continue to access your transaction and payment history.

How to close your credit card via NAB Internet Banking

  1. Login to NAB Internet Banking (on your desktop)
  2. Go to My Cards
  3. Click on the image of the card you would like to close
  4. Under “Manage my card”, select How to close my credit card account
  5. Read the information provided and follow the instructions to send us a secure message

Other ways to close your card

  • Give us a call on 13 22 65 between 8am - 7pm Mon-Fri, 7am - 6pm Sat and 9am – 6pm Sun (AEST/AEDT); or anytime on +61 3 8641 9083 if you’re overseas; or
  • Visit us at any NAB Branch.

Important information

NAB recommends you consider the NAB Credit Card and Rewards terms and conditions documents before making any decisions regarding this product. This product is issued by National Australia Bank Limited.

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