Your personal NAB Premium, Platinum or Signature credit card, or NAB Platinum Visa Debit card, provides the benefits of 7 complimentary insurances when you’ve made an eligible purchase.

How do I make a claim?

Email our insurance provider QBE at

For 24/7 Emergency Assistance


Call +61 3 8523 2800 (not toll free outside Australia)

Any questions?

Within Australia

1800 187 025 (Toll free)

Open weekdays 8:30 - 17:00

Outside Australia

+61 2 8862 8805 (Not toll free)

Open 24/7


NAB Card Insurance Policy Information Booklets

Important information

A qualifying purchase is required to get the benefits of the complimentary insurance. The terms, conditions and exclusions of the complimentary insurances are specified in the NAB Card Insurance policy information booklet 13.03.18 (PDF, 420KB) and may be amended. The complimentary insurances are issued by QBE Insurance (Australia) Limited ABN 78 003 191 035 to NAB. Access to the benefit of cover under the NAB card insurances is provided to eligible NAB cardholders by operation of s48 of the Insurance Contracts Act 1984 (Cth).

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